Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
I can’t say enough how much the crew at the Casey’s in Leland, Illinois give it their all. It may be a small Casey’s, but that doesn’t stop this team from striving to meet the needs of their customers. Yvonne and Tiffani always greet with a smile, and the kitchen team consisting of Ian, Manny, Makaela, Chris and Alex is outstanding.
This store had everything I need but Nonstick Pans and after i have lost count of my toes and got sleepy tired so i took a napeton on the floor.
The Casey's Store in Spring Grove, Il is "my" Casey's store. The staff there are exceptional, and the breakfast pizza is always wonderful. Staff is always smiling, and always helpful. What a great team! Ann
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The service was fantastic. My driver invited himself in and plated my meal for me. I will definitely order again.
I went into the Mayville ND store today. I was surprised how clean the store was. I quit going in there over a month ago. It was messy, the pizza was not marked and it was like eating cardboard. It was a complete change. I will definitely return. Kudos to whoever the new manager is. Good job!!!
Our power went out at the facility I work for, mind you it’s senior assisted living, We made a call to Casey’s and ordered,5 sausages 5 cheese 5 veggies and 5 pepperoni pizzas…. When I say they did their thing!!!!Omg the team work they showed making those pizza’s was amazing!!! No complaints or nothing that’s why I LOVE CASEY’s always have for the past 30 yrs❤️🤞🏾💪🏽
After many years of ordering pizza from Casey’s, this order and location has taken my #1 spot of interest. The pizza’s were cooked to perfection and I enjoyed every bit of it. Thank you guys
Thank you to the owner of Dixon Ave Casey's in Rock Falls IL. The food has been my favorite here in Rock Falls Lol 😆 even when my my x wife was working at the old route 30 she would go there for me sometimes. Your delivery driver earned his $5 tip tonight.
In Panora Ia We ordered a medium sized pizza. When we went to pick it up they had mistakenly made a large pizza and rather than make us wait for a new one they give the large one for free. Kept us happy. Thank you.
Just wanted to say that the store on 53rd in Davenport Iowa was short staffed. But the cashier was amazing and jumped back and help the lady making the pizzas because she was slammed. She was going back and forth and was on it tonight. She was amazing and deserves a special something and so does the lady making the pizzas. This was on Monday night December 6,2021. They rocked the store all by themselves!!!
I always enjoy picking up pizzas after work for my family of 5 we always have the best service on fridays the women in the kitchen always make sure our order is out on time and even when it’s not they always assure me one to two 2liters of soda.. I am happy to be able to have such great customer service!
I have been around Casey’s stores since they open their first one. I have never had a bad experience I have shopped inAnkeny, DES,Moines, Creston, Mt. Air, Nebraska, OklahomaI absolutely love the Pizza’s have never had a bad experience and now I live in Mission Texas and I wish we had a Casey’s here,I miss my Casey’s!!!
Went in to get my usual and came out with some useful advice from a worker at Casey's .Thank you and always appreciate great service and wonderful food .
"Joplin Casey's " 4800 S Rangeline Rd .... Is the the gas station yall need to go to because its not just a store to get gas or a bag of chips .Its a place you can actually communicate with the workers that treat you like family an ask how your day is so , People that thinks other wise about Casey's Stores yall are wrong !
I really appreciate the employees at the 60th and F location. They are always helpful and have great attitudes. This store should be a model for other locations. I could go to any convenience store for the products that I need. I choose this store, because of the service that I receive.
This is for Casey's west in Grinnell. Ia. They have the friendliest staff, the store is always clean, and its my favorite store in Grinnell. I do want to talk about one person though and his name is Martin. He makes donuts in the morning and I only buy Blueberry Fritters if he has made them. I can tell just by looking at them that he worked that morning. They are to die for delicious. He does something different that I think all the employees should learn how to do. His are not too doughy, have nice crisp sides, don't taste greasy, are sweet through and through and he uses a little more icing possibly. Whatever he does, it makes them exceptional and extraordinary. Give Martin a raise. He cooks everything else just as well but man I love those fritters!
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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