Cherry donuts
My problem is that 1 time of the year you have cherry donuts and I look forward to them. This year you took them away. I know they always sell well so can't figure out what you were thinking.

Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
My problem is that 1 time of the year you have cherry donuts and I look forward to them. This year you took them away. I know they always sell well so can't figure out what you were thinking.
Recently stopped at the Casey's in Hastings, Ne (16th Street Locale). While there, I mistakenly left my Debit/Credit card at the counter. Later that day I realized it and called back to the Casey's hoping to hear that they had it! Well, they did. An employee of the store, Tina, was honest enough to take it and when I called she informed me that she had possession of it. She promptly put it in the mail and I had it two days later! There are good people out there, and I'm glad to inform you that one of your employees (Tina) is one of them! Thanks!
I have previously been employed for Casey's in McKenzie Tn, so I know the potential this store has. That being said, they are going downhill instead of improving! $ months ago I could not get enough of their pizza!! We ate there twice a week even after the manager and I had a disagreement. Now, we ordered a pizza about 2 weeks maybe three weeks ago and this had to be a mistake. It was dry, hard, and tasted like rubber. I don't know if they gave us an old pizza that had been under the heat lamp for 2 hours or what but it was truly sad. Then, last night we decided to try one last time an it was remarkable. I don't know what the difference was, but consistency is important to people, so try and keep last nights employees. Management needs a revision there is the problem!
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I find it hard to believe you guys cannot keep Creamer or sugar on hand. I mean do we need to figure out how to start bringing our own to the stores because you guys can never seem to have enough of them I mean you guys aren't the cheapest place in town.
I am a regular customer been going there for a couple years now in this past year The employees have gotten extremely lazy and extremely rude I have to check dates on stuff because a lot of times everything is out of date with their food and I get a lot of bad stuff from there it’s extremely disappointing when it’s the closest gas station I hope to see these things get better this is the location in Mascoutah Avenue in Belleville Il I don’t recommend this Store anymore
This review isn’t about a single store, as I’ve had this experience at any Casey’s I’ve gone to the past few months. They are going down hill fast! Stores never feel clean, shelves are never stocked and they usually don’t have what your looking for. Honestly, it feels like they’ve become too big on themselves and forgot about the customers wants and needs. That’s probably why they make sure to have plenty of their private label products; which should really be sold at some place like a Family Dollar I use to love Casey’s, but now no longer have any need to shop their. I’ll pass them by and go out of my way to another convenient store.
The homemade cake donuts and handmade pizza dough always put Casey's above the rest. That being said, a combination of low pay and ill treatment of store employees in stark comparison to employees outside of the store (truck drivers, admin, etc) who are treated like gold, means that even in small towns turnover is extremely high. It is not unusual to know every employee one day and the next have a whole new crew. This means employees are overworked, underpaid and often not the friendliest. Now, despite being one of the few companies able to continue thru the pandemic, they decided to cut more corners and no longer make homemade cake donuts, they made a change to frozen, which you can literally get anywhere. There is no point in paying their high price for subpar donuts. Next will probably be the pizza dough... As a lifelong patron, I can no longer justify the cut corners, prices and treatment of their front line workers. Sadly I will be taking my business elsewhere.
You really need to push people wearing masks! I see too many people without their masks on and we are in a pandemic! Until you push this I will take my business else where! This was @ Kimball Mn store!
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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