Excellent tvs and customer service …
Excellent tvs and customer service with next day delivery

Cello Electronics (UK) Ltd is a distinguished manufacturer of premium consumer electronics, specializing in televisions. Based in the United Kingdom, the company prides itself on producing a wide array of TV models, including smart, 4K, and energy-efficient televisions, all designed to deliver superior picture quality and immersive sound. Cello Electronics caters to a diverse clientele, ranging from tech-savvy individuals in search of the latest smart TV features developed in partnership with LG, to outdoor enthusiasts looking for portable 12-volt TVs suitable for caravans, motorhomes, boats, and HGVs. The company's product lineup also features the UK's largest range of TV/DVD combis, addressing the needs of customers who appreciate the convenience of integrated solutions. With a commitment to local manufacturing, Cello Electronics ensures that each product meets high standards of excellence and is supported by reliable customer service. This focus on quality and service positions Cello as a competitive player in the consumer electronics market, appealing to consumers who value locally made products and attentive support.
Cello Electronics receives mixed feedback from customers, highlighting both commendable service and significant product issues. Many reviewers praise the excellent post-sales support, noting instances where the customer service team went above and beyond, such as providing a missing remote for a TV in a critical care setting.
Additionally, several customers appreciate the fast delivery and overall value of the products. However, a substantial number of complaints focus on the quality and functionality of the TVs, particularly regarding their inability to support popular streaming services like NowTV. Delivery issues also emerge as a common theme, with reports of damaged products and poor courier service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | +2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 2.7 | 3 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 4.6 | 9 |
| Jun 25 | 2.0 | 2 |
| Jul 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“the Cello support team went above and beyond to supply a missing remote control for a TV in an ICU treatment room tha...”
“Purchased a Cello TV, they offer standard next day delivery, which I stated I did not require as I was away but fixed...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.8 out of 5 (fair) | 3.6 out of 5 (good) | 3.9 out of 5 (good) | +28% | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 3.7 out of 5 (good) | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Cello Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 2.8).
60 reviews of Cello Electronics. Filter by what matters to you.
Excellent tvs and customer service with next day delivery
Brought TV six months ago. Had issues turning on. Contacted cello on a Tue, they picked it up on Thur. And returned it repaired and working perfectly by the Wed of the next week, which was after may bank holiday. So absolutely outstanding customer service .
My 50' TV arrived today. It is very good design, easy to use menu, easy to use remote control, excellent sound and screen quality. Delivered the next day after order. From now on our household electronics brand is Cello and Ferguson. Very pleased with the product. And it is made in UK.
Quick answers to the questions people ask most.
Cello Electronics offers a return policy for items that are defective or not as described. For specific details and time frames, please visit celloelectronics.com or contact our customer support team.
Yes, all Cello TVs come with a manufacturer's warranty. For the duration of the warranty and what it covers, please check our website or contact customer service.
Replacement parts and accessories are available for Cello TVs. For availability and ordering, please visit our website or get in touch with our support team.
Cello TVs support a variety of streaming services; however, compatibility can vary by model. For specific service compatibility, please review the product details on our website or contact us directly.
For post-sales support, including technical assistance and warranty claims, please visit the Cello Electronics website or contact our customer service team directly for prompt assistance.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 50% are 1–2★.
Cello Electronics (UK) Ltd is a distinguished manufacturer of premium consumer electronics, specializing in televisions. Based in the United Kingdom, the company prides itself on producing a wide array of TV models, including smart, 4K, and energy-efficient televisions, all designed to deliver superior picture quality and immersive sound. Cello Electronics caters to a diverse clientele, ranging from tech-savvy individuals in search of the latest smart TV features developed in partnership with LG, to outdoor enthusiasts looking for portable 12-volt TVs suitable for caravans, motorhomes, boats, and HGVs. The company's product lineup also features the UK's largest range of TV/DVD combis, addressing the needs of customers who appreciate the convenience of integrated solutions. With a commitment to local manufacturing, Cello Electronics ensures that each product meets high standards of excellence and is supported by reliable customer service. This focus on quality and service positions Cello as a competitive player in the consumer electronics market, appealing to consumers who value locally made products and attentive support.
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