CETMA Cargo is a manufacturer based in Eugene, Oregon, specializing in cargo racks and cargo bikes designed for family transportation and recreational use. The company focuses on providing durable and functional solutions for individuals seeking to carry children, pets, or cargo while engaging in outdoor activities such as biking and exercise. CETMA Cargo's products are crafted with an emphasis on quality and usability, making them suitable for families and outdoor enthusiasts looking for reliable transportation alternatives. With a commitment to American manufacturing, CETMA Cargo aims to meet the needs of customers who value both performance and sustainability in their cycling experiences.
CETMA Cargo receives overwhelmingly negative feedback from customers, with many expressing frustration over unfulfilled orders and lack of communication. Reviewers report ordering racks and bikes with promised delivery times ranging from six weeks to a few months, only to wait for years without receiving their products.
Multiple customers mention being charged for items that never arrived, and attempts to reach out for updates often go unanswered. One reviewer notes a slight positive in the initial communication, but this quickly dissipates once payment is made. Overall, the sentiment is dominated by complaints about unreliability and perceived scams, leading to a strong recommendation for potential customers to be cautious. CETMA Cargo's service is viewed as extremely unreliable and disappointing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Sep 2021.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“My order of racks never arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Delivery | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 67 out of 100 | 1.0 out of 5 (poor) | — | 7 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 25 |
Bottom line: CETMA Cargo is #5 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 1.0).
7 reviews of CETMA Cargo. Filter by what matters to you.
Ordered a rack, chose the six week delivery option. Didn't come. Wrote an email at like 7 weeks. No response. Wrote another email at like 9 weeks. No response. Twelve weeks later I'm disputing the charge with my CC provider. Would have rather had a rack, but this is ridiculous.
My order of racks never arrived. I ordered 4 racks in June 2017 (it’s been 2 and a half years) I gave CETMA the benefit of the doubt since I’ve dealt with Lane many times in the past, but it’s evident now that he’s overwhelmed or doesn’t care who he owes products to. Some customers will receive their orders promptly, while others never received what they paid for. I can’t recommend CETMA cargo bikes, or racks, period.
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I ordered a front rack in October 2019 with the understanding it would be shipped in 7 weeks. In December I contacted Lane at CETMA and he replied he would send it in a week with tracking. He never got back to my following emails when nothing happened weeks later. Its now almost Feb 2020 and he has stopped replying to my emails. BEWARE this guy is a thief and he will steal your money.
I'd give CETMA zero stars if I could. I ordered and paid for a bike in June 2018 with an expectation that it would be delivered in 8-10 weeks. It's now been over a year and a half. He stopped answering my email, doesn't answer his phone, and deleted his Facebook and Instagram accounts. He took my $3,700 and never delivered a bike. Don't give this guy your money!
extremely unreliable. i ordered a rack and payed extra for the option to send it out within a week. when i didn't recieve any tracking number after 2 weeks i started to contact him. he replied that he will send it out that day. a few days later he claimed he had send it out but forgot the tracking number and would be out of the country for a week. he hasn't replied any messages since then, not even when i asked him to send my money back. the order is almost 3 months ago now. i met some other people in london who had the same problems with him and only saw their money back after chasing him for ages. i don't understand whats wrong with this guy but definately don't ever send him money. 2020:never saw my money back
CETMA Cargo is a manufacturer based in Eugene, Oregon, specializing in cargo racks and cargo bikes designed for family transportation and recreational use. The company focuses on providing durable and functional solutions for individuals seeking to carry children, pets, or cargo while engaging in outdoor activities such as biking and exercise. CETMA Cargo's products are crafted with an emphasis on quality and usability, making them suitable for families and outdoor enthusiasts looking for reliable transportation alternatives. With a commitment to American manufacturing, CETMA Cargo aims to meet the needs of customers who value both performance and sustainability in their cycling experiences.
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