
Chadwicks is a leading builders provider and DIY store based in Ireland, offering a comprehensive range of construction materials and home improvement products. The company caters to both builders and homeowners, providing essential supplies for various construction and DIY projects. With a focus on quality products, Chadwicks supports its customers by offering expert advice and a diverse selection of items including insulation, building chemicals, bathrooms, and more. Customers can benefit from Chadwicks' efficient service options, including next-day delivery for many products, as well as a convenient click-and-collect service that allows for quick pickup of in-stock items. The company also offers special pricing for trade customers, making it a valuable resource for both professional contractors and DIY enthusiasts looking to complete their projects effectively.
Chadwicks receives mixed feedback from customers, highlighting both commendable service and significant delivery issues. Many reviewers praise the helpfulness of staff, with specific mentions of employees like Gerry O'Reilly and Michael Roche, who go above and beyond to assist customers.
Positive experiences often stem from efficient online ordering and timely deliveries, with some customers reporting satisfaction with their orders arriving as promised. However, a substantial number of complaints focus on delivery failures, with several customers expressing frustration over orders not arriving on the expected next-day schedule. Issues such as poor communication, incorrect items delivered, and long wait times for orders are prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 2.3 | 3 |
| May 25 | 3.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Ordered online Wednesday arrived this morning Friday, very happy”
“Ordered a door for next-day delivery, and it didn’t arrive”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.9 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Chadwicks is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 2.6).
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
Chadwicks is a leading builders provider and DIY store based in Ireland, offering a comprehensive range of construction materials and home improvement products. The company caters to both builders and homeowners, providing essential supplies for various construction and DIY projects. With a focus on quality products, Chadwicks supports its customers by offering expert advice and a diverse selection of items including insulation, building chemicals, bathrooms, and more. Customers can benefit from Chadwicks' efficient service options, including next-day delivery for many products, as well as a convenient click-and-collect service that allows for quick pickup of in-stock items. The company also offers special pricing for trade customers, making it a valuable resource for both professional contractors and DIY enthusiasts looking to complete their projects effectively.
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