Online ordering, excellent service, will use again
Ordered online Wednesday arrived this morning Friday, very happy. Product perfect as described.

Chadwicks is a leading builders provider and DIY store based in Ireland, offering a comprehensive range of construction materials and home improvement products. The company caters to both builders and homeowners, providing essential supplies for various construction and DIY projects. With a focus on quality products, Chadwicks supports its customers by offering expert advice and a diverse selection of items including insulation, building chemicals, bathrooms, and more. Customers can benefit from Chadwicks' efficient service options, including next-day delivery for many products, as well as a convenient click-and-collect service that allows for quick pickup of in-stock items. The company also offers special pricing for trade customers, making it a valuable resource for both professional contractors and DIY enthusiasts looking to complete their projects effectively.
Chadwicks receives mixed feedback from customers, highlighting both commendable service and significant delivery issues. Many reviewers praise the helpfulness of staff, with specific mentions of employees like Gerry O'Reilly and Michael Roche, who go above and beyond to assist customers.
Positive experiences often stem from efficient online ordering and timely deliveries, with some customers reporting satisfaction with their orders arriving as promised. However, a substantial number of complaints focus on delivery failures, with several customers expressing frustration over orders not arriving on the expected next-day schedule. Issues such as poor communication, incorrect items delivered, and long wait times for orders are prevalent.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 25 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 2.3 | 3 |
| May 25 | 3.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Ordered online Wednesday arrived this morning Friday, very happy”
“Ordered a door for next-day delivery, and it didn’t arrive”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 3.9 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Chadwicks is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 2.6).
25 reviews of Chadwicks. Filter by what matters to you.
Ordered online Wednesday arrived this morning Friday, very happy. Product perfect as described.
Had a lovely experience in Chadwick’s in Stillorgan Ind Park this morning (17/05/25) with Gerry O’Reilly. He was most helpful and went above and beyond to help and advise me. Great to meet such nice and knowledgeable people and I will definitely be back..
I was having difficulty with the online system for ordering as I am from the UK. I phoned and was connected to Michael Roche at the Co. Wexford branch. Michael was great, super helpful arranged everything and the goods were despatched to the Dublin address for next day delivery.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
Super efficient and fast! I ordered over 500 of supplies, they promised next day delivery and they came as promised, the materials are all correct and in good condition. The driver was helpful and pleasant. These staff really try their best for the customers, and it’s nice to get that €15 off your first order. I’m sure there are other customers that would give them five stars but did t bother writing a review. I would definitely recommend and do business with them again
Ordered timber and post10 from the company, unfortunately my post10 was not included in the delivery and a re-arranged delivery was agreed, however this did not go according to plan and the second delivery driver was unhelpful and dismissive on the phone when I informed him I wasn’t there as I had agreed a different time for the rearranged delivery and not to leave it out side my property. The following morning (without asking or contacting Chadwick’s) I received a call from the manager Stephen (Navan branch) and the first thing he asked me was ‘what has gone wrong here and how can we fix it’, suffice to say everything was sorted quickly and the post10 delivered. Exception service.
Pat saved the day! Battled the rush hour traffic to arrive at Merchards Yard, east wall road only to see it being closed up. Pat came over and when I told him my problem he opened the store again and got me what I needed. Total gent. So much appreciated, thank you.
1st class service from Chadwicks in naas. In particular Julie , so helpful and excellent at her job. Everyone super helpful. I will continue to take my business here. Thanks everyone
I needed some decorative stones at short notice. Chadwicks was only vendor that provided pricing and indication of delivery online. Even when I contacted other vendors via chat, which ended up as email, they didn't answer me re delivery. Chadwicks was the cheapest and delivered a day earlier, having contacted me first. The delivery driver was polite and accommodating too. All in all, a friendly, easy to use and best value service.
Chadwicks Turvey/Donabate. Hired a pressure washer. Great customer experience from start to finish. Great, friendly staff, offering to lift the washer from my car without having to ask
Big thank you to Midleton Chadwick’s for supplying sand bags to the locals was much appreciated
Called to Santry branch for 3 lengths of composite decking. Very helpful man,Tommy, on counter. Friendly and knowledgeable.Also had to collect bag of cement also and again helpful staff. Decking delivered this morning as promised. The driver was Joe and he brought the decking round the back of my house for me. Another nice guy. Nice to see good service is still alive.
Chadwicks is a leading builders provider and DIY store based in Ireland, offering a comprehensive range of construction materials and home improvement products. The company caters to both builders and homeowners, providing essential supplies for various construction and DIY projects. With a focus on quality products, Chadwicks supports its customers by offering expert advice and a diverse selection of items including insulation, building chemicals, bathrooms, and more. Customers can benefit from Chadwicks' efficient service options, including next-day delivery for many products, as well as a convenient click-and-collect service that allows for quick pickup of in-stock items. The company also offers special pricing for trade customers, making it a valuable resource for both professional contractors and DIY enthusiasts looking to complete their projects effectively.
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