Excellent customer service
Excellent customer service! Above and beyond! I’ll be shopping at Charleston Boutique a lot!!

Charleston Boutique is an online retail platform specializing in shopping and fashion. The company offers a diverse range of women's clothing, including bestsellers, accessories, dresses, jumpsuits, and seasonal items such as cozy sweaters and winter coats. Customers can also find various styles of footwear, including shoes and sandals, as well as essential undergarments. Targeting fashion-conscious consumers, Charleston Boutique aims to provide quality apparel at competitive prices. The company frequently runs promotional sales, including significant discounts during special events like its 35-year anniversary celebration. With a focus on customer satisfaction, Charleston Boutique offers a hassle-free return policy and a 30-day money-back guarantee, ensuring a positive shopping experience for its clientele. For more information, visit charleston-boutique.com.
Charleston Boutique receives a mix of reviews, with a significant portion expressing dissatisfaction. While some customers praise the beautiful dresses and commend the customer service for being responsive and accommodating, many others report serious issues with product quality and return policies.
Reviewers highlight that items often do not match their descriptions, with poor fabric quality and sizing inconsistencies being common complaints. Additionally, numerous customers express frustration over the difficulty of returning items, claiming the process is misleading and unhelpful. Despite a few positive experiences, the overwhelming sentiment points to a lack of reliability and transparency. Overall, Charleston Boutique struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
“Charleston Boutique is nothing but a scam website”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 67 out of 100 | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | 2.0 out of 5 (poor) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Charleston Boutique is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.2).
60 reviews of Charleston Boutique. Filter by what matters to you.
Over a year ago
Excellent customer service! Above and beyond! I’ll be shopping at Charleston Boutique a lot!!
Over a year ago
It’s a beautiful dress. I can’t wait to wear it. The color is rich, and the design on it so is so pretty.
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Excellent customer service! Above and beyond! I’ll be shopping at Charleston Boutique a lot!!
Charleston Boutique is nothing but a scam website. This company says on the website that if you are unsatisfied with the merchandise is easy return. That's not true. They will charge you 100-150 to return back to China. Never intended to refund you. I have never come across this before. Learn my lesson. I suggest to you if you are thinking about ordering from this scam company, think again.
It’s a beautiful dress. I can’t wait to wear it. The color is rich, and the design on it so is so pretty.
My clothes arrived in good time. When a pièce of clothing didn’t fit, customer service was able to help acomadate me. I will continue to buy from Charleston Boutique. Their clothes are very unique too at good prices.
Me again with another warning about Charleston Boutique. This is not the same place as Boutique Charleston which has good reviews. Please look at all the other reviews on Charleston Boutique and not shop here to hopefully put them out of business and spare others from getting ripped off.
Beautiful garments, best prices, great customer service, responds to questions quickly. Love doing business with Charleston Boutique.
I ordered a dress which was my size but was ‘too snug’ for my taste. Celine gave me numerous options to choose from to satisfy me. Some were too difficult to deal with. I kept the dress to give to someone else and I choose a voucher to reorder another dress which I did today. I am praying this one arrives in a timely manner. Thanks again Celine for your being so supportive.
The quality was beyond poor. It did not look like advertised and is sized very small. They do not accept returns...in that if you want to return a thin small dress they want to charge you $22.00+ to return the $22 dress. When you call to return they will offer you a replacement for "free" or a 10% return. I told them I did not want the item because it does not fit and does not look like the item. So I had to throw it away. Sad. Dont waste your money.
Checking out, I was offered a lower discount. However, it was for the same item, which was unclear. I immediately tried to notify them of the mistake, and it was "too late" to stop the order. Now they are saying it will cost me more to return the duplicate item. Note that you cannot get in touch with them via phone, only email. Buyer beware.
My email about size reorder was answered immediately and they really try and please the customer. This was my first purchase I made from an IG post I saw and I will definitely be buying more.
This company is a sham. They do not provide a refund on the items you purchase if the items do not fit. They want to negotiate with you. They tell you to keep the item that does not fit and want you to order another item to replace it. Huh? What???
Size chart not reliable, fabric is of very poor quality, color was not as pictured or noted. Several emails sent over past two weeks with no response. Vendor uses Charleston SC to market but has nothing to do with Charleston, they are China based. Oh and the deceptive discount when ordering caused me to purchase the dress twice in error. I have disputed the charge on my credit card.
Charleston Boutique keeps me updated at every step. Emails come right on time and the packaging looks so elegant. Everything feels high quality.
Quick shipping, clear website, and my items were exactly as described. Very pleased.
What I love most about Charleston Boutique is how it makes me feel special, like I’m shopping at a real boutique even though I’m sitting on my sofa, and their clothes feel elegant and age-appropriate without being frumpy, which is not easy to find for someone like me in her sixties, and my latest order came earlier than expected, wrapped so beautifully that I felt like I was opening a gift, and the fabric of the dress I bought is soft and breathable, and it drapes perfectly without hugging too tightly, and the emails I received were so well written and reassuring, and I’ve already told two of my friends that this is my new favourite store because it’s rare to find fashion that’s both stylish and comfortable for women my age.
I’d like this dress before next Wednesday and it didn’t give me that option
Very disappointing experience. The image of the dress was great, however the dress itself is of very poor quality and it does not seem to be made using apparel fabric. I am still trying to get resolution, and my position is that the “30 day money back guarantee” is useless. I was offered the opportunity to exchange for a different dress and pay shipping and handling. No thanks.
I have sent in a request for a return. The sandals are very cute in the pictures, but very stiff & uncomfortable in reality.
Zero. This is a SCAM as other reviewers have experienced. CHINA forget it. NOt a Charleston store.
Charleston Boutique is an online retail platform specializing in shopping and fashion. The company offers a diverse range of women's clothing, including bestsellers, accessories, dresses, jumpsuits, and seasonal items such as cozy sweaters and winter coats. Customers can also find various styles of footwear, including shoes and sandals, as well as essential undergarments. Targeting fashion-conscious consumers, Charleston Boutique aims to provide quality apparel at competitive prices. The company frequently runs promotional sales, including significant discounts during special events like its 35-year anniversary celebration. With a focus on customer satisfaction, Charleston Boutique offers a hassle-free return policy and a 30-day money-back guarantee, ensuring a positive shopping experience for its clientele. For more information, visit charleston-boutique.com.
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