Charleston Boutique is an online retail platform specializing in shopping and fashion. The company offers a diverse range of women's clothing, including bestsellers, accessories, dresses, jumpsuits, and seasonal items such as cozy sweaters and winter coats. Customers can also find various styles of footwear, including shoes and sandals, as well as essential undergarments. Targeting fashion-conscious consumers, Charleston Boutique aims to provide quality apparel at competitive prices. The company frequently runs promotional sales, including significant discounts during special events like its 35-year anniversary celebration. With a focus on customer satisfaction, Charleston Boutique offers a hassle-free return policy and a 30-day money-back guarantee, ensuring a positive shopping experience for its clientele. For more information, visit charleston-boutique.com.
Charleston Boutique receives a mix of reviews, with a significant portion expressing dissatisfaction. While some customers praise the beautiful dresses and commend the customer service for being responsive and accommodating, many others report serious issues with product quality and return policies.
Reviewers highlight that items often do not match their descriptions, with poor fabric quality and sizing inconsistencies being common complaints. Additionally, numerous customers express frustration over the difficulty of returning items, claiming the process is misleading and unhelpful. Despite a few positive experiences, the overwhelming sentiment points to a lack of reliability and transparency. Overall, Charleston Boutique struggles to meet customer expectations, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
“Charleston Boutique is nothing but a scam website”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | 2.0 out of 5 (poor) | — | 60 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Charleston Boutique is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.2).
60 reviews of Charleston Boutique. Filter by what matters to you.
Hassle free returns - is a lie....30 days return policy is a lie... DO NOT BUY FROM THEM.....DRESSES ARE NOT WHAT THEY LOOK LIKE ON LINE.....$80 LOST. SLEEVES ON DRESS WOULD LOT EVEN FIT ON A CHILD. STOP MAKING CLOTHES IN CHINA, THI IS WHAT YOU GET!
Unfortunately I did not read all of the reviews which I should have. Celine did try to accommodate me in several ways however hassle free returns is definitely not true. They want to charge you an extreme amount of shipping or tell you to keep the item which does not fit and is useless. Anyway I’ve paid the extra fee needed to have a new dress shipped to me it was too small I tried to have them exchange it for a different size but they said that because it was a replacement from a previous order that they just hoped I would enjoy it as a gift for someone else. Now I’m out the price of the dress and shipping fees. I’m not happy they are not an American based company and I would not recommend doing business with them.
PLEASE PLEASE PLEASE, BE AWARE! This "company" is a total scam! I wish I had done the usual checking I do no a company BEFORE ordering. Don't be like me and think you are ordering from a true Charleston Boutique! Order went smoothly, items came quickly. However, the quality is horrible, sizing suspect, and even though it says you can return in 30 days, keep reading! You have to return all items directly to CHINA, the return postage is equal to or possibly greater than what I paid for the items. To be fair, they did answer my email, and told me that they would be happy to give me a 100% store Credit and I keep the ill fitting - poorly made items, or....they would happily refund me 10% to "help" cover the shipping costs for return. I will be donating the items somewhere, in hopes that someone else might fit into them! DO NOT ORDER ANYTHING THIS IS A TOTAL SCAM!!!!
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The dress I ordered was too large and Celine was more than helpful in rectifying the exchange.
This is not a US company. Payment is collected internationally. The dresses come from China & are nothing as described. The site states 30 returns but customs & transport fees to return to China are more than the value of the purchase. Of course they don’t tell you that until you request return information.
I purchased a dress that was too small and customer service was fantastic. Quickly fix the issue and a new size is on its way. I had read some reviews that said they were not responsive but this is not true!!! They responded fast and were nothing sort of amazing!
I'll be able to give you a more complete analysis of my experience after the return has been completed.
I would give Charleston Boutique 0 stars if possible. This place is a fraudulent on line store with no moral compass at all. And be prepared if the item or items do not fit or you want to return for whatever reason. You will have to send back to China, pay all fees and hope that it makes it there within the next six months or ever. Fair warning, DO NOT ever buy from these people, they just want to take your money and run. Be smarter than I was, run don’t walk. There are much better websites. These people have never seen Charleston!!!!!
What a scam. Of course there is no "brick & mortar" actual shop This is not a "boutique" but Chinese mail order of horrible clothing. They ship substandard clothing from China and not by UPS as they mention. The materials used are tissue paper thin and almost feel like plastic. Three days after I ordered I found out about them and asked to cancel my $172 order. Not possible, "in transit". No, it was not in transit yet. There is no return paper work and upon research returns are next to impossible. Why are they being allowed to continue in the USA?
Not only did the dress not fit well there’s no real return process. I get the the fit isn’t right. That happens. But the waist was way too high and the buttons left front gaps. So I wanted to return it and get a refund. I was offered an exchange due a similar item. No in asked for a refund. But they b told me it was not cost effective due to shipping overseas sans customs fees. They gave me 10%. They claim money back guarantee is not happy. DO NOT EVER DO BUSINESS WITH CHARLESTON BITIWUR
If you don’t mind paying shipping multiple times for items that don’t fit this is the place for you! They are friendly for sure, but the clothing is sized incredibly small so be certain to order one or two sizes up. I would stay away from the undergarments, I wear a 36DD, ordered a XL the cups are so close there is NO WAY it would fit a b cup. Did I mention you aren’t ordering from the US so your returns would require international shipping fees???? Too expensive to have to go through all the fuss to exchange things. Took over 3 weeks to get items that will be donated.
The top was a little smaller than I wanted and the dress previously ordered was also small in fit. I’m not sure I’ll order again.
Oh boy, why didn't I think to research this business before I ordered?? I have had the same exact experience as others here did. The dress didn't look anything like it was pictured or described. Return policy is a joke. Learned my lesson for sure. It will go in the donation pile.
Thinking this was an actual brick and mortar store in South Carolina I ordered 2 items. After receipt of the items today one didn't fit. I followed instructions to receive a refund and find out how to return item. Turns out, this company is Chinese, will only offers 25% of purchase price and let me keep unusable item or store credit, OR ship back to them for estimated$25-$72 fees for transport and custom clearance fees.. Very "Scammy" company. Will not do business again with them and highly doubt I will receive the 25% cash back. Be aware and don't be a sucker like I was.
I ordered a Cassandra Elegent Women’s Midi for $69.95. The video made the dress look amazing. What I received was a sad, poorly constructed garment. I, like so many, trusted that this was a real store here in the states. I should have read the reviews. I should have read the reviews. I SHOULD HAVE READ THE REVIEWS! Do not buy from this company.
I ordered a dress for a special occasion. I thought I had plenty of time (2+weeks) for it to arrive. It arrived the day after I needed it. It came from overseas. I ordered size small, but it is huge! I emailed customer service & was told I can send it back, but must pay shipping, which is estimated to be more than I paid for the dress, or keep it & order another, and pay shipping, estimated to be from $9.99 to $24.99. The website states "a 30-Day Money Back Guarantee At Charleston Boutique, we believe in your satisfaction. Enjoy our 30-day return policy for peace of mind!" I now know they don't care.
I finally received my cheaply made boho dress and orthopedic Sandles on Wednesday, August 13, 2025, from overseas! The boho dress doesn't fit properly, and there is nothing orthopedic about the cheaply made Sandles!!!! Charleston Boutique is nothing but a front for overseas cheap merchandise! The thieves running the scam business want you to believe that they are in Charleston, South Carolina but they are far from the USA!!! I am going to do everything I can to get this fraudulent overseas business shut down!!! Scum of the earth!!! DO NOT ORDER FROM CHARLESTON BOUTIQUE!!!!!
Charleston Boutique is an online retail platform specializing in shopping and fashion. The company offers a diverse range of women's clothing, including bestsellers, accessories, dresses, jumpsuits, and seasonal items such as cozy sweaters and winter coats. Customers can also find various styles of footwear, including shoes and sandals, as well as essential undergarments. Targeting fashion-conscious consumers, Charleston Boutique aims to provide quality apparel at competitive prices. The company frequently runs promotional sales, including significant discounts during special events like its 35-year anniversary celebration. With a focus on customer satisfaction, Charleston Boutique offers a hassle-free return policy and a 30-day money-back guarantee, ensuring a positive shopping experience for its clientele. For more information, visit charleston-boutique.com.
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