Quick and easy to order
Quick and easy to order. Products as advertised. Delivered on time

Charlies is a retail company specializing in home, garden, outdoor living, tools, and DIY products. With a presence both online at charlies.co.uk and through nine physical stores, the company offers a wide range of products from big brands at competitive prices. Customers can find significant savings on clothing, footwear, housewares, and seasonal items, with discounts of up to 50% off recommended retail prices. The company caters to a diverse customer base looking to enhance their living spaces and engage in various DIY projects. Charlies is committed to customer satisfaction, as evidenced by their 'Excellent' rating on Trustpilot, which reflects feedback from over 50,000 reviews. With a focus on expert advice, customers can access assistance via multiple channels including phone, email, and live chat, ensuring a comprehensive shopping experience.
Reviewers consistently praise Charlies for their speedy delivery and excellent service, highlighting the efficiency from ordering to delivery. Many customers appreciate the clear communication throughout the process, with several noting that their products arrived well-packaged and in perfect condition.
The store's friendly staff also receive commendations for their helpfulness. However, there are some complaints regarding the return process and issues with damaged items, as seen in a few reviews where customers received defective products and faced challenges in obtaining replacements. Despite these concerns, the majority of feedback remains overwhelmingly positive, with consumers expressing satisfaction with their purchases and the overall shopping experience. Overall, Charlies enjoys a strong reputation for quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.9 | 164 |
| Jul 25 | 4.8 | 669 |
| Aug 25 | 4.8 | 167 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and easy to order”
“I paid extra for next day delivery as advertised, as I needed the item urgently for a gift but unfortunately, it didn...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Charlies is #1 of 5 on overall rating in this group.
500 reviews of Charlies . Filter by what matters to you.
Over a year ago
Quick and easy to order. Products as advertised. Delivered on time
Over a year ago
Very efficient from order through to delivery. Kept fully informed at each stage.
Over a year ago
The friendliness and help I had in store was great.The delivery was good and I will certainly shop there again
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Quick and easy to order. Products as advertised. Delivered on time
Very efficient from order through to delivery. Kept fully informed at each stage.
good quick efficient, many thanks.
The friendliness and help I had in store was great.The delivery was good and I will certainly shop there again
Cambrian Arch went together exactly as per the instructions
Good price reasonable delivery time, happy with purchase
Order received safely, it was well packed and arrived in perfect condition
Excellent communication from placing order to arranging delivery.
Speedy delivery and quality product
Great service, smoothly transacted,excellent garden furnature, and nicely delivered. Could have done with a bit of assistance putting it all together though, a bit of a trial for us pensioners, but otherwise excellent, thank you.
So nice to be contacted before delivery. Very efficient service
We ordered a water feature for the garden, it arrived damaged. We made contact with them , and a replacement was despatched… unfortunately this was also damaged… a third one was despatched and was perfect… Customer service was excellent, just the product packaging was poor..
Easy to navigate website and I knew what I wanted. Great prices. Speedy delivery and well packaged.
This is the second purchase from 'charlies' & Again all went well 🙂 Thankyou
Quality extremely good.
Speedy service. Thank you.
Quick and efficient service with excellent communication
Swift delivery & great price
Charlies is a retail company specializing in home, garden, outdoor living, tools, and DIY products. With a presence both online at charlies.co.uk and through nine physical stores, the company offers a wide range of products from big brands at competitive prices. Customers can find significant savings on clothing, footwear, housewares, and seasonal items, with discounts of up to 50% off recommended retail prices. The company caters to a diverse customer base looking to enhance their living spaces and engage in various DIY projects. Charlies is committed to customer satisfaction, as evidenced by their 'Excellent' rating on Trustpilot, which reflects feedback from over 50,000 reviews. With a focus on expert advice, customers can access assistance via multiple channels including phone, email, and live chat, ensuring a comprehensive shopping experience.
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