Chatham Footwear is a British company specializing in the design and manufacture of high-quality deck shoes, boat shoes, loafers, brogues, and country boots for both men and women. Known for their nautical style, Chatham Footwear combines exceptional comfort, functionality, and craftsmanship in their footwear offerings. Each pair of shoes is designed with the customer in mind, ensuring durability and style suitable for a variety of occasions, from casual outings to professional settings. The company's products cater to a diverse range of customers, including weekend enthusiasts and professionals who appreciate quality footwear. Chatham Footwear emphasizes customer satisfaction, offering a unique two-year guarantee on their G2 shoe collection. By focusing on British design and premium materials, the company aims to provide stylish and reliable footwear that meets the needs of modern consumers. For more information, visit their website at chatham.co.uk.
Chatham Footwear receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers highlight the good customer service, noting friendly and helpful interactions, many others report issues with product quality, particularly with deck shoes.
Complaints frequently mention uncomfortable fits, poor construction, and rapid wear, with several customers describing their purchases as a waste of money. Despite a few positive experiences with specific products, such as the Dovedale slippers and some deck shoes, the overall sentiment leans heavily towards disappointment. The inconsistency in product quality and the prevalence of negative experiences overshadow the positive feedback. Overall, Chatham Footwear struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 3.5 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“Contrary to many of the reviews I had good experience with Chatham Marine”
“Terrible customer service and a poor quality product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | — | 24 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Chatham Footwear is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 2.1).
24 reviews of Chatham Footwear. Filter by what matters to you.
Over a year ago
The new design of the ladies Chatham G2 deck shoes are awful looking. Mint blue/green stitching? Awful. I know lots of people opting for the Le Chameau deck shoes instead now! Poor choice Chatham…brin... See more
Over a year ago
I’ve had several pair of deck shoes and absolutely love them. Treat myself to a new pair every summer. This autumn I bought some of the calf length country boots and was very disappointed that the ins... See more
Over a year ago
I bought a pair of Chatham deck shoes- the paper thin sole wore out very quickly because it was only mm thick. Here is the the reply I sent to Chatham after they refused to reimburse me:- I cannot ac... See more
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
Contrary to many of the reviews I had good experience with Chatham Marine. I bought a pair of Southill Waterproof Chelsea boots and was surprised to find they were very tight at the heel and the heel pull strap broke. Without quibbling I was offered a refund but chose a bigger size which seem OK. They appear to be well made but let's see if they stand the test of time. I will buy from Chatham again.
The new design of the ladies Chatham G2 deck shoes are awful looking. Mint blue/green stitching? Awful. I know lots of people opting for the Le Chameau deck shoes instead now! Poor choice Chatham…bring back the classic ones
I’ve had several pair of deck shoes and absolutely love them. Treat myself to a new pair every summer. This autumn I bought some of the calf length country boots and was very disappointed that the insides tore within weeks.. HOWEVER… excellent customer service, I emailed them and they asked me to send the boots back so they could see and improve from the damage and sent me a brand new pair of boots. Great service
I bought a pair of Chatham deck shoes- the paper thin sole wore out very quickly because it was only mm thick. Here is the the reply I sent to Chatham after they refused to reimburse me:- I cannot accept that the shoes have been badly stored nor gone brittle- you have to be kidding? Just look at the poor quality sole and designed thinness of of it. No matter when the shoes were purchased they purport to be something they are definitely not ie expensive, quality shoes which are designed to wear out very quickly (planned obsolescence taken to the extreme.) I shall warn others of your poor quality product/s and will be leaving an uncomplimentary review online. Further, I wouldn’t buy a pair of your shoes again even if you offered me 50% off- you’ve wasted my time and money.
Purchased Dovedale slippers, but selected wrong delivery option. When I called Chatham, friendly and very helpful woman corrected this and didn’t ask for difference in payment. The slippers are brilliant- warm and so comfortable. Another quality product and I highly recommend them.
Awfully made shoes complete waste of money, ties were stuck to the insole with glue looks like they've been thrown together by a child. Horrible shoes would never recommend or buy again. Don't know how they've passed any sort of quality control. Covered in scuffs and look used.
Bought a pair of deck shoes direct from Chatham, they arrived with multiple scuffs on the leather and have almost certainly been worn or at least tried on. Not what you expect when buying new shoes for your honeymoon.
Bought Wellingtons reduced, I've worn them for about one month about 20 times, and the straps have broken and the really poor grip on base has all worn off already making them extremely slippery. Say and suggest they're made in UK, but actually made in China or Vietnam or other cheap labour and quality places. Emailed customer service with photos who would not admit there was a problem with the quality and took no responsibility and said take it up from who you bought with . Really really terrible quality, do not waste your money!!!
It seems I'm not the only one to have experienced poor service with Chatham. Similar to other reviewers, I purchased some deck shoes direct from Chatham. Comfortable and fitted well, though recently the sole on the right shoe had become detached from the upper - no damage, just through routine wearing. Realised that they are still in the two-year warranty until May 2024, sent photos and two emails to Chatham "customer service", which were ignored. If I don't get a reply by the end of the week, I'll be contacting the Trading Standards Authority with a formal complaint. The shoes are clearly defective and they are in the warranty period, and the lack of any kind of communication from Chatham reflects dreadful customer service. I shan't be buying any more of their products.
The sole on a pair of my G2 deck shoes has started to fall off. They are guaranteed (supposedly) for 2 years under the G2 scheme. This happened after only about a year. I got in touch with Chatham with photos of the faulty shoe. I got an automatic reply that said: 1. They'd try to respond within 48 hours 2. Not to get in touch again about the same issue as I'd then go to the bottom of the queue for this to be dealt with. After 2-3 months I wrote to them again to explain that not only had 48 hours long passed, but that 48 days had long passed and I that I hoped it wouldn't get to 48 weeks. 48 weeks is nearly here and I still haven't heard a thing. The 2 year guarantee is sailing very close to being false advertising!
I have just purchased my third pair of Chatham deck shoes, beautifully made and so comfortable. Worth every penny.
I bought my first pair of Chatham shoes which lasted about a year. They were pretty and comfortable but the sole wore away quite quickly. I not long ago bought a similar pair to replace them. Upon their arrival I was really disappointed. Their quality was very poor... the insole looked handcut and unfinished. They are so incredibly uncomfortable to wear. I hoped over time they would have some give to them but I get blisters and pain on the top of my feet and can't wait to get them off by the end of the day. The sole has already started to wear down significantly and I only bought them under 2 months ago. This is extremely disappointing considering they are not cheap shoes. Sadly I won't be buying shoes from here again.
Absolute waste of money & time trying to apply the online discounts, eventually ordered through Amazon who delivered in under 24 hours...that's the only good part. Ordered Willow Ladies deck shoes size 5 & what arrived were barely over a size 4. They had previously been worn & returned as the soles were dirty & marks on the leather. The quality is also appalling, flimsy & cheap & without doubt would fall apart in no time as i've just read on various other reviews! Day of ordering on Chathams site they were £39.99 reduced from £69.00 plus postage but owing to difficulties with their site which kept charging £10 for delivery i ordered through Amazon at £41.99. Free returns on Amazon & being collected Monday where as Chathams wanted £2.99. Started looking online for a decent pair of 'proper' deck shoes & low & behold Chathams popped up, same Willow shoe, same Chathams for £20.70 reduced from £69.00! What a difference a day makes! Says everything you need to know about Chathams & what they think about the quality of their own product. Obviously a rip off from the outset...
Purchased a pair of Chatham boat shoes from a well known local department store. Happy with them, although hardly wore them due to the pandemic. They took some time to wear in, so reluctant to wear them because of that. Wore them on a recent trip to London. We did a lot of walking that day. Two thirds of the way around I felt a strange effect from the front of my shoe. When I stopped to identify the issue I found the upper had detached itself from the sole. Given the ridiculous list price of these shoes I contacted the customer service department. Totally unhelpful. Despite the fact I advised them the shoes had hardly been worn. They insisted on seeing proof of purchase. Who keeps receipts these days? I sent them photographs of the shoes wherein anyone could see they had hardly been worn. Definitely will not be wasting my money on expensive shoes in the future. It would appear even a prestige brand are not interested in providing good customer service these days. Whatever happened to good customer service?
I bought a pair of dark blue leather lace boots from a shop in our high street. Unfortunately, they have been very disappointing. The leather is of very poor quality and deteriorated quickly losing its colour despite using blue shoe polish. The crepe soles have both split in several places. The laces supplied with the shoes were far too long and required replacing before I could wear them. I won’t be buying another Chatham Group product again. Buy at your peril.
The customer service team responded quickly and efficiently to resolve an issue I had with a pair of boots. I would definitely buy from this company again, love their comfortable good quality footwear.
I emailed Chatham to see if I could buy some laces after my dog had chewed one. They asked for a photo and the laces arrived the next day free of charge! Brilliant, helpful and friendly service. Thank you
We booked and paid for a two-night stay at the Charles Hotel Chatham, through Booking.com, for the last weekend in April. We arrived around 1.00pm, and found the hotel to be completely locked up. There was no answer to the door-bell, or to phone calls to the numbers shown outside. There was a notice saying '24 hour concierge'. We were stood outside, in the cold, feeling very annoyed. Normally, whenever you arrive at a hotel in the daytime, it would be open, even if you could not yet check into your room. Finally, we saw a cleaner, who let us into the lobby, but there was no-one around. I called the mobile number on an internal notice, and spoke to one of the Management Team. He was quite aggressive, with no apology, and said it was their policy to lock the place up until check-in at 3.00pm. Finally another man arrived at reception, and we complained about the whole arrangement. He repeated it was their policy, and again no apology. He then took a phone call, after which he said we could not stay there, and must get out immediately. What a disgraceful way to treat two paying customers. We have NEVER experienced this 'policy' before, and are disgusted at the management's whole attitude. DO NOT STAY AT THE CHARLES HOTEL, CHATHAM. We then went to the St George Hotel nearby, where Fran, the lovely receptionist, found us a room and couldn't have been more helpful.
Original pair I wore until they eventually fell apart. Second, identical pair, fell apart before I'd really worn them. Stitching holding top panel on came apart one one shoe, blue linning around the heel came unstuck on both left and right shoes, repeatedly had to re-glue sole panels back on, on one shoe inparticular. They were only worn as casual footwear and were never exposed to water.
I was looking for some deck shoes that were all black as I need them for an event. Most of mine are the normally brown and tan leather and they have white soles as most do! So looking around I came across these guys and Ive seen the name around and had heard they were pretty good on quality and british made too! So I had a look around the site the prices are very reasonable. I contacted them prior to making a purchase to ask if I could buy 2 sizes and then return the one that wasnt the best fit, and they were very helpful and have a very good returns process, similar to Amazon in some respects or at least a simple. I dont have a printer so they even offered to post me the return sticker/ label in the post! The level of service is excellent, and more businesses should operate the same, common sense and good manners are both free. The package arrived and I tried the pairs I thought would be best and then arragne the return as above. The shoe are very comfortable and well made and having spent a lot on this type of product over the years I will be using them again as their range is also very good. All in all a great experience and it's also good to support a british brand.
Chatham Footwear is a British company specializing in the design and manufacture of high-quality deck shoes, boat shoes, loafers, brogues, and country boots for both men and women. Known for their nautical style, Chatham Footwear combines exceptional comfort, functionality, and craftsmanship in their footwear offerings. Each pair of shoes is designed with the customer in mind, ensuring durability and style suitable for a variety of occasions, from casual outings to professional settings. The company's products cater to a diverse range of customers, including weekend enthusiasts and professionals who appreciate quality footwear. Chatham Footwear emphasizes customer satisfaction, offering a unique two-year guarantee on their G2 shoe collection. By focusing on British design and premium materials, the company aims to provide stylish and reliable footwear that meets the needs of modern consumers. For more information, visit their website at chatham.co.uk.
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