Chatham Footwear is a British company specializing in the design and manufacture of high-quality deck shoes, boat shoes, loafers, brogues, and country boots for both men and women. Known for their nautical style, Chatham Footwear combines exceptional comfort, functionality, and craftsmanship in their footwear offerings. Each pair of shoes is designed with the customer in mind, ensuring durability and style suitable for a variety of occasions, from casual outings to professional settings. The company's products cater to a diverse range of customers, including weekend enthusiasts and professionals who appreciate quality footwear. Chatham Footwear emphasizes customer satisfaction, offering a unique two-year guarantee on their G2 shoe collection. By focusing on British design and premium materials, the company aims to provide stylish and reliable footwear that meets the needs of modern consumers. For more information, visit their website at chatham.co.uk.
Chatham Footwear receives a mixed reception from consumers, with a significant number expressing dissatisfaction. While some reviewers highlight the good customer service, noting friendly and helpful interactions, many others report issues with product quality, particularly with deck shoes.
Complaints frequently mention uncomfortable fits, poor construction, and rapid wear, with several customers describing their purchases as a waste of money. Despite a few positive experiences with specific products, such as the Dovedale slippers and some deck shoes, the overall sentiment leans heavily towards disappointment. The inconsistency in product quality and the prevalence of negative experiences overshadow the positive feedback. Overall, Chatham Footwear struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 3.5 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“Contrary to many of the reviews I had good experience with Chatham Marine”
“Terrible customer service and a poor quality product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | — | 24 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Chatham Footwear is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 2.1).
24 reviews of Chatham Footwear. Filter by what matters to you.
Contrary to many of the reviews I had good experience with Chatham Marine. I bought a pair of Southill Waterproof Chelsea boots and was surprised to find they were very tight at the heel and the heel pull strap broke. Without quibbling I was offered a refund but chose a bigger size which seem OK. They appear to be well made but let's see if they stand the test of time. I will buy from Chatham again.
I’ve had several pair of deck shoes and absolutely love them. Treat myself to a new pair every summer. This autumn I bought some of the calf length country boots and was very disappointed that the insides tore within weeks.. HOWEVER… excellent customer service, I emailed them and they asked me to send the boots back so they could see and improve from the damage and sent me a brand new pair of boots. Great service
Purchased Dovedale slippers, but selected wrong delivery option. When I called Chatham, friendly and very helpful woman corrected this and didn’t ask for difference in payment. The slippers are brilliant- warm and so comfortable. Another quality product and I highly recommend them.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
I have just purchased my third pair of Chatham deck shoes, beautifully made and so comfortable. Worth every penny.
I emailed Chatham to see if I could buy some laces after my dog had chewed one. They asked for a photo and the laces arrived the next day free of charge! Brilliant, helpful and friendly service. Thank you
I was looking for some deck shoes that were all black as I need them for an event. Most of mine are the normally brown and tan leather and they have white soles as most do! So looking around I came across these guys and Ive seen the name around and had heard they were pretty good on quality and british made too! So I had a look around the site the prices are very reasonable. I contacted them prior to making a purchase to ask if I could buy 2 sizes and then return the one that wasnt the best fit, and they were very helpful and have a very good returns process, similar to Amazon in some respects or at least a simple. I dont have a printer so they even offered to post me the return sticker/ label in the post! The level of service is excellent, and more businesses should operate the same, common sense and good manners are both free. The package arrived and I tried the pairs I thought would be best and then arragne the return as above. The shoe are very comfortable and well made and having spent a lot on this type of product over the years I will be using them again as their range is also very good. All in all a great experience and it's also good to support a british brand.
Well I don’t know what happened to the previous reviews but I’ve got to say that their customer service was exemplary! The shoes I returned got lost via a Hermes/Collect + shop who obviously didn’t know what they were doing. I chased my refund and had an instant reply. I quoted the receipt I was given but it was Hermes and should have been Collect+. I thought then I would struggle to get my money back but they refunded immediately and said they would try and track the parcel down through Hermes. Wow! As a pensioner I so appreciated this. My daughter has Chatham shoes and they are excellent. No issues at all.
Chatham Footwear is a British company specializing in the design and manufacture of high-quality deck shoes, boat shoes, loafers, brogues, and country boots for both men and women. Known for their nautical style, Chatham Footwear combines exceptional comfort, functionality, and craftsmanship in their footwear offerings. Each pair of shoes is designed with the customer in mind, ensuring durability and style suitable for a variety of occasions, from casual outings to professional settings. The company's products cater to a diverse range of customers, including weekend enthusiasts and professionals who appreciate quality footwear. Chatham Footwear emphasizes customer satisfaction, offering a unique two-year guarantee on their G2 shoe collection. By focusing on British design and premium materials, the company aims to provide stylish and reliable footwear that meets the needs of modern consumers. For more information, visit their website at chatham.co.uk.
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