China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers.
The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
China Airlines receives a mixed response from travelers, with many expressing disappointment in their experiences. While some reviewers highlight the friendly and attentive crew, particularly on long-haul flights, others report significant issues such as long delays and poor customer service.
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Complaints about flight cancellations and lack of support during travel disruptions are prevalent, with customers feeling abandoned in foreign countries. Additionally, there are concerns regarding communication barriers for non-Chinese speakers, which complicates issues like frequent flyer claims. Despite a few positive remarks about the comfort of newer aircraft and decent in-flight meals, the overall sentiment leans heavily towards dissatisfaction. Many consumers advise against choosing this airline due to the frequent operational problems and inadequate support.
China Airline Disgraceful Crew needs professional/ courtesy training!
I am a 70 yr elderly passenger with the most nightmarish recent experience with the nastiest unprofessional airline staff I ever encountered at China Airline.
After an almost 12 hours layover in SF Airport I was barred from boarding the midnight ( 12:05 am ) Flt CI 3 Dec 30 2022
at the last moment by the most horrendous boarding gate crew at China Airline .
The issue was the green QR code . Despite their refusal to help me with discourteous and crude demeanor I was actually able to provide the code to them at the nick of time. As I was showing it to the manager who viewed it he beckoned me to board , one of the other staff harassingly and unwarrantedly demanded me to show the vaccinated records again at the most confusing critical moment when the aircraft door was closing. As it was such a chaotic moment with 6 to 7
of these boisterous staff against me
I lost the QR code in the confusion and was finally told I could not board.
I am in the process of obtaining the proof from the HKsars Covid website
that I was on time with the required
proof.
I hereby demand China Airline to check on their CCTV video to verify the above
account and to bring their employees to proper justice and adequate professional / courtesy training .
I ended up having to cancel 2 parts of my itinerary on CI 3 and CI 909 to HK. Not only I was stranded for 26 hours at Airfport I had to incur additional expense of $950.00 one way ticket to HK.And my luggage was lost!!!!!
Nobody should go through such mental and physical suffering! And no human should treat others worse than animals like these staff did to me!
These 6 China Air staff are a disgrace to the Company and to the entire industry!
My email is Myc430 @yahoo.com.
China Airlines danke nie wieder,ganz schlechte Flug Geselschaft. !!!!!!
Den, ich wurde heute für meinen Flug, für den ich Geld bezahlt habe.Keine Falaffel oder sonst was eingetauscht habe,nicht mitgenommen.Prima und danke nochmalsdafür
War Flug C1062 am 30.12.2022 nach Taipe/Bali.
Und wieso ??? Achtung jetzt kommts,weil der Sicherheits Check zu lange gedauert hat und die Mitarbeiter von China Airlines an unfähigkeit/unkompetenz nicht zu übertreffen sind.Applaus.
Kurz zur sache, Flieger verpasst kann Passieren kann vorkommen, Da denkt man sich,ok die Airline hilft mir bestimmt kümmer sich,Entschuldigen sich.Neee Fehlanzeige.Falsch gedacht.
Da steht man früh auf,lässt sich an super Tollen Frankfurter Airport fahren.
Schleppt dort seine 23 Kilo 3er Set köfferchen zum Chech in bei China Airlines,
macht dort ganz normal,den Check in.Läuft anschliesend mit den Tickets in der Hand zum Gate D5 Stellt sich dort in der schlange an.Steht fast Sensationellen 3 std in der Warte schlange und durchläuft dan den Sicherheits Check. Kommt hinten Raus und der Flieggggger ist weg.
Jaaaaa Super wie Geil ist das den !!!!!!
Da denkt man sich ,Misst das kann doch nicht sein,ist Sprachlos Läuft mit letzter Kraft zu einer China Airlines Mitarbeiterin,Und Fragt freundlich ob sie eine Lösung bzw eine Alternative für das Problem hat.
Und frage ganz Hoffnungsvoll "Entschuldigung sie bitte aber mein Flieger ist ohne mich weg, was können wir den da jetzt für mich machen.Ihr seit einfach ohne mich weg geflogen"
Super ganz großes Kino,danke hier für.
Die Mitarbeiterin erwieder dir frage mit: ja nichts,sie müssen jetzt ein umbuchen vornehmen und erneut ein neuen hinflug Kaufen.
Ich:ja wie,ich war Pünklich am Check In mache den Check in,bekomme mein Flug Ticket und Laufe anschließend, schnur stracks zum Gate D5.Stelle mich da in der Schlange zur Sicherheitskontrolle an, und werde nach 3 std Schlange stehen, nicht von China Airlines mitgenommen, weil den das zu lange gedauert hat ????.Wie Bitte,und soll jetzt ein neuen Hinflug Kaufen und den nochmal Bezahlen.Gehts noch.Verliere ein Tag hätte Stattdessen Arbeiten gehen können,muß mich jetzt um meine Koffer erneut,ein Taxi,ein Hotel die Buchung ect.Kümmern
Antwort von Mitarbeiterin,sorry aber ich kann ihnen nur eine Telefon Nr.geben wo sie sich beschweren können,und habe hier jetzt auch besseres zu tun wie mit ihnen an den schalter zu Laufen zwecks Umbuchung,ich muß mich hier um meinen Papierkram Kümmern.Ahhhhh da sag ich mal beide Daumen hoch Top Kunden Service.Sie haben wohl ganz vorne gestanden um ein Fleißkärtchen zu bekommen..Ich also Koffer geschnappt zum China Airline schalter gelaufen. Natürlich keiner mehr dort vorzufinden, war ja klar.Ab an die Info um hilfe gebeten.Da sagt die Freundliche Info Mitarbeierin Lächelend zu mir.Das Passiert hier den ganzen Tag,und hat mir Prommt eine Vorgdruckte "großer Stappel" Fraport AG Beschwerde Info Visiten Karte in die Hand gedrückt,und meint zu mir,Sie können sich ja dort mal oder bei der Bundespolizei Beschweren.Ah Ok
Nach 4 mal Terminal 2 zu Terminal 1 gegondel hin und her "ma hat ja sonst nichts zu Tun" habe ich Tatsächlich,man glaubt es kaum,eine China Arline Mitarbeiterin "Ausfindig" machen können,die mir so nett wie sie ja alle sind, für Stattliche 370 Euro,vorrausgesetzt ich bezahle direkt mit Karte oder Bar. " ist klar" eine Umbuchung für den nächsten Tag machen könnte.
Den ansonsten würde ja mein Kompletes Flugticket verfallen.Och wie nett dachte ich mir.Wird ja immer besser mit den China Mitarbeitern.
Ja wird es,Die Zahlung von 370 Euro wurden auf der Rechnung mit einem Dicken Fetten Neon Gelben Text Macker, nicht 1 mal nicht 2 mal nein ganze 3 Mal dick und Fett unterstrichen,"So das sich diese Summe auch ganz sicher bei Jedem Anblick, ins Gehirn brennt."
Man stelle sich vor.Da wird man einfach mal so am Frankfurter Flughafen mit dem koffer in der Hand Stehen gelassen,dauert euch ja alles zu lange.Hilfe oder nee klitze kleine Entschuldigung gibt es bei euch nicht.Das steht mal Fest.
Das ist mal ein Kunden Service,der an unfreundlichkeit gepaart mit unfähig nicht zu Übertreffen ist.
Liebe China Airlines Mitarbeiter,Schlechter geht es nicht.!!!!
P.S Bewerft doch gleich alle eure Kunden mit S.c.h.e.i.ß.e.Den so fühlt man sich nach so einem Tag wie ich ihn heute dank China Airlines erleben dürfte.!!!!
Gruß Thomas Riemenschneider.
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We have not actually flown with China Airlines yet, but I’m awarding five stars for the way they fully, and fairly promptly, refunded our family’s airfares - for a big holiday we’d planned in April 2020, but then COVID-19 reared its ugly head all around the world.
Meanwhile, anyone who booked with our national carrier (Air New Zealand) has been left with a whole lot of credit - no refunds were given!
So grateful that you did the honourable thing China Airlines, and we will definitely rebook with you again when the time is right.
I can't review an actual fight, unfortunately, but I can review some excellent service in the time of covid.
I emailed China Airlines customer service to confirm that if the carrier cancels a flight due to covid 19 that they would refund the fare. I was attempting to fly from the UK to Australia, so I know how unlikely that is to go ahead right now. I also bought a Business Class ticket (improves your chances of getting into Australia at the moment), which is not in my budget, so I wanted to have some guarantee.
They promptly responded to confirm that I could get a refund of any unused tickets and I bought. In the next week or so the flight was cancelled / postponed twice, and each time China Airlines let me know straight away.
Then finally the schedule from Taipei to Brisbane changed in a way that was incompatible with the Heathrow to Taipei schedule, given I can only transit for 8 hours in Taipei.
After emailing customer service and understanding the dilemma and that no service would be available until next year, I applied for a refund, which I received in my bank account days later.
The quick turnaround with no fuss meant that I'm at least able to attempt to shop for an alternative using the same funds. I would love to fly with China Airlines in future once we return to some normality. I think they're the only airline I trust with my money right now, and it's just a shame that the Australian government's Draconian measures mean I can't make use of their services.
Fantastic refund policy. Had to cancel my Japan and Taiwan holiday that has been delayed by Covid-19. My full refund within two days. No quibble and they put the European Airlines to shame. Will be flying with China Airlines soon. Well done China Airlines
We haven’t actually been able to fly but had flights booked with China Airlines (via Opodo unfortunately) that are impacted by COVID-19. We have other impacted bookings with tour providers and other airlines including BA, yet China Airlines are the only provider who offered us a fuss free refund, no arguments and even phoned us when we flagged we were having problems. Unfortunately we’re unable to get the refund as Opodo aren’t giving it to us (or even contactable) despite being authorised to by China Airlines. But I’ve been very pleasantly surprised by China airlines customer service and refund policy, one of the few companies we’d book with again after all this!
Just flew from Australia to London with this airline. Great flights, cabin crew were fantastic. No problems at all with the whole experience. Would definitely book again.
Business Class
Great Experience Great Flight Great Airline China Airlines
I had the pleasure of flying with china airlines on the 1 Nov 2019 from Gatwick to Brisbane flying business class,the service was excellent stopping in Taipei the lounge at Taipei was very good had a shower and the service first class from all china airlines staff the service on the plane was outstanding excellent and my return journey on 26 Jan 2020 was as good as the service on the flight to Australia first time flying with China Airlines will definitely fly with china airlines again i can not speak highly enough of all china airlines staff how Professional and helpful they were
even the customer service people help me get air miles on to my Dynasty Card
I would recommend china airlines to all if you haven't giving them a try DO IT i don't think you will be disappointed
Well done thank you for a great experience
Albert Watts
On December 6, I had a business class ticket for a flight from Beijing to London (CA 937), departing at 14:30. I arrived at the airport 2 hours prior and waited in the business lounge before going to the gate.
The printed boarding time on my ticket was 14:00, and I arrived at the gate just before quarter past the hour to avoid the crowd-up at the gate (E53). Instead, I found the gate completely empty with no Air China representative. I went to the nearest gate with China Air, but they were busy boarding another flight, so I went back to E53, but still no one.
The PEK airport is big, and there is not a good presence of China Air customer service, which is surprising considering it is China’s national airlines and Beijing is the capital. After running around to locate assistance, I was told that I was too late and would need to take another flight the next morning at an additional cost of $800 USD (if I recall correctly).
China Air told me that as printed on the bottom of the ticket in light grey, “Gates Closed 15 Minutes Before Departure.” However, the ticket, which I still have, only had boarding time and no departure time. It is ludicrous that for a transnational flight over 10 hours, to provide only 15 minutes for boarding.
But I was there within the boarding time, for which China Air had me wait over an hour only to show me a CCTV picture of me in front of the empty gate at 14:17. I asked to see a picture of the gate earlier, but they did not comply. But even at 14:17, it is pathetic that they would use 2 minutes as justification for bumping a business-paying passenger (or anyone) from the flight.
China Air did not offer to pay for my accommodation, and as already mentioned, instead they wanted me to pay an additional amount that I recall as $800 or so, but do not remember because I booked myself another flight from via Shanghai back to London myself, costing an additional $400. It is worth noting, and I took a picture of it, at the gate in Shanghai, passengers were left standing there well past the 15 minutes boarding provided.
It is a travesty that Air China, a national airlines, provided such poor service, especially to a business-paying passenger.
Great Airlines.
The website doesn't work in Google Chrome properly, cannot check the mileage account. In Edge I can check the milage account but the browser itself lags while doing so. So have to use 1 for booking, 1 for checking milage. Super angry at this, since it wasnt fixed for decade.
We booked tickets to Manila 28 december, with departure 22 feb. My boyfriend wrothe oure daughters name wrong. Amalie and not Amalia. The same day we contacted the booking company to change and called china airlines. And since we at least callede 10 times. Today 2 dage Before depature we are told its not possible. Even when they already told us a price for changing will be around 100 euro. They told us there where no problem. But now they tell us it to late, they need to know a month before. BUT THEY DID, WE TOLD THEM 29. DECEMBER. So now we dont have a ticket to oure daughter, Even know we did all they asked, they told us it was'nd a problem. They just keept us wating until it was to late!!! 0 stars.
We are travelling on Business Class from Taipei to Singapore but the services from the check in is Terrible to handle our over weight. We are entitle for 40kg each just because we are 9 kg over weight per person. They insist to charge 8 kg extra weight. The allowance is to straight to Business Class Traveller. Avoid China Airline!!!!
Completely dire.... Will only refer me to their terms and conditions... That frankly read as we can do as we please.. Never again... Had to book new tickets and now I'm home and trying to get a refund they say no as I was a no show at booking In .. I said I was there at book in.. You refused to let me book in ... He said... In his own words... That qualifies as no show as I didn't book in...
Service à chié que ce soit au sol ou dans l'avion ,
à bkk j'ai du craché sur le mec du comptoir pour 1kg400 d'excedent
j'ai senti le coup venir quand j'ai vu les employés de la compagnie avec leurs sacoches et leurs matériel pour encaissé qui faisaient des vas et viens à la recherche d'une proie
mais en l'air c'etait un vrai calvère surtout pour aller de Bangkok à Amsterdam , siege petit et étroit une vrai cage à poule , pas d'ecran , heureusement que je me rappel plus de ce que j'ai avalé
Je jure de plus jamais reprendre cette compagnie
China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers.
The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
