China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
China Airlines receives a mixed response from travelers, with many expressing disappointment in their experiences. While some reviewers highlight the friendly and attentive crew, particularly on long-haul flights, others report significant issues such as long delays and poor customer service.
Complaints about flight cancellations and lack of support during travel disruptions are prevalent, with customers feeling abandoned in foreign countries. Additionally, there are concerns regarding communication barriers for non-Chinese speakers, which complicates issues like frequent flyer claims. Despite a few positive remarks about the comfort of newer aircraft and decent in-flight meals, the overall sentiment leans heavily towards dissatisfaction. Many consumers advise against choosing this airline due to the frequent operational problems and inadequate support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 104 | 100% | -1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 3.5 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 2.5 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 3 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 4.5 | 2 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 104 most recent reviews.
“Flug von Frankfurt - Taipeh - Tokyo”
“Communication was poor, and customer support was unhelpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 67 out of 100 | 2.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −25% | 104 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: China Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.5).
104 reviews of China Airlines. Filter by what matters to you.
Trotz nachweislichen Ticketkauf wurde nur eine Person von Barcelona nach Wien mit transportiert. Begründung der Airline. Vor und Nachname sind umgekehrt geschrieben. Wohlgemerkt das es bei allen 4 Personen so war. Unabhängig das dies ohnehin keine Grundlage ist nicht zu befördern, entbehrt es jeglicher Logik. Es mussten 3 neue Tickets gekauft werden. Klage in Gang. Nie wieder !!!!
I traveled to San Francisco Airport by China Airlines on 10/23/2016. China Airlines misplaced 1 box of my luggage and I filed a Property Irregularity Report with an China Airlines luggage staff. I kept an original report. I've been contacting China Airlines staffs too many times for almost 4 months by calling, emailing about my luggage status and asking/wanting to file a claim form for compensation but China Airlines staffs keep moving/forwarding to back and forth to different departments, gave me a fake phone number which is (650)821-8888 (nobody pickup the phone, no answering machine, a wireless number). I ran out of my patient after almost 4 months, so I'm looking for any agencies/authorities office to help a consumer/traveler like me.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 63% are 1–2★.
I received my actual booking number and proceedings regarding credit card paid e-tickets only 8 hours before the flight. Unacceptable! For all people traveling with them, please note the following remarks I received: "Passengers holding electronic tickets paid by credit card must complete the procedure of credit card verification at the check-in counter or the boarding gate at the airport for their initial flight on the itinerary of booking record. Otherwise, they will encounter denial of boarding at the airport or have to buy another ticket for the booking if the required verification has not been properly completed. Please refer to China Airlines website for more details about the third party payment procedures."
China Airlines is a major airline based in Taiwan, providing a range of air travel services for both passenger and cargo transport. The company operates a comprehensive network of domestic and international flights, catering to travelers seeking reliable and efficient travel options across Asia and beyond. With a modern fleet and a commitment to safety, China Airlines focuses on delivering a comfortable flying experience for its customers. The target market for China Airlines includes leisure travelers, business professionals, and freight customers looking for dependable air cargo services. The airline also offers various ancillary services, such as in-flight dining and loyalty programs, to enhance the overall travel experience. As a key player in the aviation industry, China Airlines aims to meet the diverse needs of its clientele while maintaining high standards of service and operational excellence.
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