ClickUp is a comprehensive productivity platform designed to enhance organizational efficiency by integrating various tools and features into a single application. The company offers a diverse range of functionalities, including task management, document collaboration, goal tracking, time tracking, and communication tools. With over 100 features, ClickUp aims to streamline workflows and minimize the complexity of managing multiple software solutions, making it suitable for businesses of all sizes. Targeting professionals and teams across various industries, ClickUp caters to users seeking to improve productivity and collaboration. The platform’s innovative AI Super Agents assist users in maximizing their efficiency by automating tasks and providing intelligent support. With a commitment to providing a free option, ClickUp appeals to startups and established companies alike, helping them to centralize their operations and foster a more productive work environment.
ClickUp receives a mixed reception from users, with a significant number expressing dissatisfaction. While some reviewers appreciate the platform's versatility and features, noting it serves well as a knowledge base and offers powerful task management tools, many others criticize the service for its poor support and frustrating user experience.
Common complaints include slow performance, a confusing interface, and issues with billing practices, such as unexpected charges and lack of communication regarding invoices. Users also report feeling overwhelmed by the number of features, which they find complex and difficult to navigate. Despite a few positive experiences, the overall sentiment leans heavily towards frustration and disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 1 |
| Oct 24 | 3.0 | 5 |
| Nov 24 | 2.0 | 2 |
| Dec 24 | 3.3 | 3 |
| Jan 25 | 1.7 | 9 |
| Feb 25 | 2.1 | 7 |
| Mar 25 | 3.0 | 6 |
| Apr 25 | 2.8 | 6 |
| May 25 | 1.0 | 2 |
| Jun 25 | 1.6 | 8 |
| Jul 25 | 2.2 | 6 |
| Aug 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ClickUp’s versatility is impressive, with powerful task management and collaboration tools that fit our team’s needs...”
“Feels like they count on customers forgetting they’re subscribed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.5 out of 5 (poor) | 2.3 out of 5 (poor) | +1% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 4.2 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: ClickUp: Productivity Platform is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.5).
60 reviews of ClickUp: Productivity Platform. Filter by what matters to you.
ClickUp's "downgrade" policy looks very much like theft. As soon as you disable recurrent billing for an "annual" plan, you lose all the time you prepaid for. If this isn't' illegal, it should be.
I am giving 4 star just because of excessive features. There's a lot. This app is too perfect however people may not use features provided by Clickup so there must be option of customizing or disabling features that is not being currently used.
Looks like there is a lot of functionality here, but I find the user experience to be a bit clunky. It would be nice to see a simplified home screen and much more personalized dashboards, especially with a work account and some many projects on the go.
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This app is amazing! i love it and it helps me so much motivating and doing my homework i love having everything where it belongs! i would say you'd try it!!
The ClickUp 3.0 version really changed the way that our teams operate. The addition of the AI functionality has been a great improvement to our daily work flow.
Don't expect any customer service required if you need help tried to cancel my subscription because it is not good for me. This app is not for everyone with ADHD it is complicated better of using Notion cheaper and more effective.
Itv is nice and good
The app was easy to navigate.It was very helpful to our team.
We are just at the sales stage, and already, I'm not impressed. They won't take the time to engage with us because we are deemed too small, and the only responses to our questions are copy-and-paste sections from the website. If you can't be bothered before you've engaged me as a customer, what hope is there that you will when I'm tied into your platform?
so what is click up? A piece of crap. screw you and your advertisements they just make us hate the damn thing.
Good product, even in the free plan! I would love to get the ability to access with google/Apple int he moble app, otherwise is great. The tasks calendar view... can be improved. I would love have a better User experience, to better visualize the daily time-boxing (like google calendar). Instead in Clickup, even the calendar view has just a bunch of entries, one after another, without clear time distribution. I have been usingit for around 1 month.
It's becoming more evident that Customer Service is going downhill at ClickUp. The more they try to engage you to meet with them on webinars and through email enticements, the less they actually support you. Try being a beta tester and you get no support. The purpose of being a beta tester is to help them and yet they don't help you. They misrepresent fees associated with being a beta tester and you never hear back. I am reading other reviews and this is disheartening after putting time and effort into building our system. What a disappointment!!! Time to look elsewhere!
Don't even think about using this app, let me share with you that we have all of our company documents there, dozens. We just found out that now they will charge "guests" or employees as full members, this makes our bill go from 250 annually to 1700 USD annually. I always feared that uploading all this would lead to this, and well yeah what a surprise. Go to notion, use google they're free. The app is also su buggy if you have more than 100 tasks, it takes several seconds to load, don't even think about managing a CRM there, it'll take you a minute to go through everything.
Terrible Customer Service Experience with ClickUp Our experience with ClickUp’s customer service has been nothing short of frustrating. Every time we reach out for support, we get bounced around from one representative to another, with no one truly understanding our questions. There is no continuity—every interaction feels like starting from scratch, and nothing ever gets resolved. Adding to the frustration, we are unable to speak to a real person, making it nearly impossible to get efficient assistance. To make matters worse, our account manager changes every few months, leading to further inconsistency and lack of accountability. This revolving door approach has been a red flag, and we are now actively looking for alternative software solutions that offer better support and stability. If customer service and reliability are priorities for your business, we strongly recommend exploring other options.
They lie and steal your money. You buy a service and they never give it to you. There software is mid and does not really do much expect glitch I have requested refunds within there 30 day return policy and they ignore them. Seriously will go 10 months and then get a random charge from them that I have to dispute. They are just scam artists.
I've been using the free version for several months with a small team for a side project. I had tried sooo many other project management software and just wanted something uncomplicated to keep track of tasks and whatnot It is really easy and intuitive to customize your view and to find whatever you need. is it perfect? of course not. but for what I've been using it, it s been great so far Cannot talk about the paid version
I’m not sure what’s going on with ClickUp, but it seems like they’re either reducing staff, experiencing major technical issues, or a combination of both. Their live chat is no longer available, and their "chat bot" (which is useless) keeps directing all requests to email support. However, their email support is either not responding at all or replying very infrequently. As a result, all of your bugs, issues, and open questions are going unaddressed—and this has been going on for weeks now. I'm seriously concerned now about my projects in clickup and consider switching to a different software.
ClickUp is a comprehensive productivity platform designed to enhance organizational efficiency by integrating various tools and features into a single application. The company offers a diverse range of functionalities, including task management, document collaboration, goal tracking, time tracking, and communication tools. With over 100 features, ClickUp aims to streamline workflows and minimize the complexity of managing multiple software solutions, making it suitable for businesses of all sizes. Targeting professionals and teams across various industries, ClickUp caters to users seeking to improve productivity and collaboration. The platform’s innovative AI Super Agents assist users in maximizing their efficiency by automating tasks and providing intelligent support. With a commitment to providing a free option, ClickUp appeals to startups and established companies alike, helping them to centralize their operations and foster a more productive work environment.
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