The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“the order came in a very short time and the service was very good thank you zariyab”
“Moreover, the company has no customer service number—you cannot connect with a human being there”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 1.4 out of 5 (poor) | 2.0 out of 5 (poor) | — | 51 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 |
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
Dead insects in the food - the waiter did not care, and seemed angry when I told her. I didn’t get apologies or discount, but had to pay the full amount. The food was not served at the same time, so the food was getting cold, while waiting at the rest. The food was crazy expensive, and really low quality.
Just your average café, offered products are not that unique compared to other coffee shops
Coffee tasted burnt, customer service was horrible, talked to me like I was dumb, complained about having to toast my bagel, couldn’t make hot coffee flavors iced and were mad when I asked. They either need better training or new employees. Take the short walk to Starbucks. 100% do not recommend.
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Polarized pattern: few middle ratings. 37% of recent reviews are 4–5★ and 51% are 1–2★.
The customer service is HORRIBLE at COFFEE BEAN, not friendly, don't acknowledge customers, they definitely could use some training on customer service, and of few of them are rude especially ALEX, I enjoy the product but can't say the same for CUSTOMER SERVICE !!!!!!!
The customer service does not answer they’ve had the outgoing message due to Covid they’re not answering their calls yet Starbucks is answering their calls all along you sign up for their program yet you don’t get points when you go into the restaurant they say the computers work half the time customer service doesn’t send you an email response back very poor way of doing business they shouldn’t have incentives when they don’t honor them I added 10.00 it’s not showing up I was charged on my cc
Its been a week since I've informed Coffee Bean about their filty dirty bathrooms on La Palma n Walker, n still no response u would think they would be concern especially knowing about Covid
I'm a Coffee Bean loyal customer in the Middle East now for so many years, when they've changed the owner the menu became more poor,very limited items,plus there's NOT any vegan food items too! Never ever they're giving any complimentary to loyal customers,not even on International Coffee Day on the 1st of October.They're not having any point system cards as well anymore,as mentioned,since another owner(local owner unfortunately) took over,everything became more poor,crappy.The owner obviously doesn't have any knowledge about people's food allergies/intolerances for not having any vegan food items.
My family and I have several Coffee Bean gift cards. Two of my family members wanted to give their money to me because they know I (used to) like Coffee Bean. I emailed customer service to see if they could be combined into one card. Instead of honoring that request, they said that I had improperly accessed other people's (my family's) accounts. They shut down those accounts and zeroed out the gift card balances. They would not return the money even after all the cardholders asked for the money back. They confiscated about $59 of gift card money from us. California law states that the value on a gift card belongs to the beneficiary, not to the issuer, so I don't see why they think they can confiscate the gift card funds, but it's just me against them. After weeks of emails with customer service, they will only return the money if we provide receipts for the gift cards, which we don't have because most of the cards were gifts. I strongly advise avoiding Coffee Bean--but especially their gift cards. I hope you consider my experience--where Coffee Bean steals our money and demands a receipt to use our gift cards--before buying a Coffee Bean gift card or giving them any of your business.
I have always been so happy with my experience is at this coffee bean & tea leaf. The vanilla frappuccino and coffee cake are all great!
Fraud. I could not redeem the gift card online that I received for my birthday. There is no one to answer the phones and no one replies to support requests. They have literally stolen the money of myself and family member who bought the gift card. It has all the hallmarks of a scam. This company is a fraud. Steer clear.
This review is for coffeebean.com web store. I purchased around 7 pounds of whole coffee bean from the webstore over thanksgiving, including the expensive Jamaica blue mountain which costs 25 dollars for a half pound(I wrote a review on the JBM on Coffebean.com but was blocked by the company and never posted). I received the beans around December 7th. I drink coffee like water and I don't really pay much attention on how it tastes unless it tastes super bad. After drinking these beans for a couple of days, I felt strange that my coffee tasted plain and watery. I use a super automatic machine so it could not be a brewing problem. I also realized my kitchen no longer has that "coffee aroma" when I brew, and I am surprised how good my lobby smelled downstairs when I walk past that coffee vending machine even with my mask on. Then I realized all the beans I received are roasted between April and June, therefore the freshest Beans I got was Roasted almost half a year ago! I understand due to the sale I shouldn't be asking for the beans to be roasted someday, but half a year go??? This is not acceptable, especially I am ordering directly from the company website, not purchasing from a supermarket or amazon where they might have beans sitting on the shelves for a while. I could only wonder does "The Coffee Bean & Tea Leaf" roast their own beans on a regular basis or does the company just purchase their inventory twice a year. Will Never Purchase from them again.
Absolute WORST -- W O R S T -- online retail vendor we have EVER dealt with. The website is a joke. Oftentimes the available inventory is "sold out". There is ZERO customer service. No phone #. Only email, & who knows how long you will wait for that response. They discontinued the "chat" option because it was so poorly handled that even they just gave up on it. Great capsule product, but we gave up for no other reason that HORRENDOUS customer service "trying" to be an online customer.
I'm not surprised at all that they're closing many of their stores permanently, not only due to their being bought out by Jollibee Foods, but they've been grossly mismanaged for years, allowing homeless persons to bath in their restrooms and never implementing any safeguards for paying customers. Their coffee is far superior than Starbucks and it's a sad shame they've fallen by the wayside because of glaringly inept management running the business into the ground.
The best Chai teas on the planet
They definitely have way better coffee than the other brand. Iced Americano is my daily necessity and they can provide me the strongest coffee for a commercial coffee shop. I do not need to add extra shots of espresso because every drop of their coffee is excellent. For me, their regular coffee is equal to the other brand's Americano plus two additional shots of espresso. It keeps me awake and sane the whole day so it makes me come back to them as often as possible.
A more relax, earth tone environment compare to Starbucks (dark and crowded like 16 century bar) with less "meeting" or "group discussion" people around you. more sitting area with more (social) distance without seeing each other's screen. Good beverage, of course, especially on their double shot espresso and their smoothie (two that I enjoy)
My friend and I patronised CBTL (Tampines 1) today in the morning. We hopped on the weekdays breakfast deal (2 sets for $10) and experienced few moments of confusion with the staff who attended to us. In this breakfast deal, we simply requested for an iced version of our lattes (originally hot). Based on how they were toggling the POS, we believe they are new to their roles and the cashier needed help to find the right option to press on the POS. However, after a few attempts, we witnessed that her colleague explicitly exclaimed “i don’t know this s*** man”. We understand the situation given that it may be their first few shifts at the job and that they are still getting used to the fast paced bartending environment. However, we feel that they could have handled their roles more professionally especially when CBTL is a favourite hangout place for many. Nevertheless, we ended up being overcharged because the cashier accidentally misunderstood our request for iced lattes (for 2 different beverage types all together) and after much deliberation, we enquired about it. Eventually, it was addressed and we were refunded. However, we were also displeased with the waiting time for our breakfast sets as customers who came after us and who also ordered the same item deal, got it first before us. However, we were pleased with the supervisor i/c for that shift who kindly presented us with a sliced chocolate mousse cake for his end of the service recovery. Thank you and we hope for a smoother purchasing process from CBTL T1 in the near future!
I would like to compliment Ms Huda from The Coffee bean at Parkway Parade. She served with excellence on 26/01/2020. 1. My Vanilla latte was not hot as I would have preferred it to be and she heated it up upon request with a warm and enthusiastic smile. 2. I misplaced and lost my card after buying my three breakfast meals. I got another card and she helped me to make the necessary arrangements to transfer the rest of my points into the new card. She was patient and served with a smile. She was warm and positive. Great job !!!
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners. Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
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