The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners.
Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
The Coffee Bean & Tea Leaf has a mixed customer experience.
The Coffee Bean & Tea Leaf faces significant challenges, as many customers express dissatisfaction with both product quality and customer service. While some reviewers appreciate the coffee and tea options, noting the unique offerings and quick service, a substantial number report negative experiences.
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Complaints frequently highlight issues with customer service, including unresponsive support for online orders and gift card inquiries. Several customers mention receiving damaged products or incorrect orders, leading to frustration and disappointment. Despite a few positive experiences, particularly with specific staff members who provide excellent service, the overall sentiment leans heavily towards dissatisfaction. Many consumers feel that the company does not adequately address their concerns, resulting in a lack of trust.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.7
51
100%
● Low
2.7 / 5 overall
=
51 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review May 2025.
Last 3 months
3.0▲ 2.0
12-month avg
1.7
All-time
2.7
Category avg
2.7
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
1.0
1
Aug 24
—
0
Sep 24
1.0
1
Oct 24
—
0
Nov 24
—
0
Dec 24
1.0
2
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
5.0
1
May 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
Top praiseof 19 positive reviews
Customer service26%
5 mentions
Friendly staff16%
3 mentions
Selection11%
2 mentions
“the order came in a very short time and the service was very good thank you zariyab”
On “Customer service” · Apr 1, 2025
Top complaintsof 26 negative reviews
Customer service62%
16 mentions
Response time19%
5 mentions
Payment issues12%
3 mentions
Delivery8%
2 mentions
“Moreover, the company has no customer service number—you cannot connect with a human being there”
On “Customer service” · Dec 17, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
Overall rating and review count for this company and similar companies
Bottom line: The Coffee Bean & Tea Leaf is #1 of 4 on overall rating in this group. On website & app, Marco Pierre White Restaurants scores higher (1.7 vs 1.4).
Reviews
51 reviews of The Coffee Bean & Tea Leaf. Filter by what matters to you.
If I could give this place 0 stars I would post it 1000 times. I dont usually go to coffee bean, for i usually go to starbucks. Today was an exception going to coffee bean, only because i was with my family at a tourist area visiting the mission inn festival of lights. I am an ER nurse and I know all about patient satisfaction or at least customer service and is all about having patience...its my job! Nurses also have one of the most HONEST jobs! so I am not here to personally attack anyone or personally attack a business...I am totally HONEST because i visited this place, made a huge order and am completely upset that i was totally disrespected by the staff! Sadly, the supposed manager who happens to be a heavy set/ obese Caucasian female wearing black lipstick was the one who is making me have to come down to this and make a long a$s review!
1/4/2020 @ 8:55pm
After having a nice walk around the beautiful scenery of the mission inn festival of lights, my whole family and I (group of 7) had a bite to eat and wanted to relax and look around some more after with a few warm drinks.... the nearest walking distance was The Coffee Beanery. As I wait about 15 minutes in line for about 6 warm drinks, I already saw the unhappy aura coming from the barista/ staff, I immediately had empathy and understood that they were not having a good day with all these customers and so little staff. I didn't mind the wait. I waited for my drinks and even walked up to the side of the counter to wait for my drinks and gave the heavy set female barista a smile. She didn't react, she appeared diaphoretic and was unkempt looking. I wanted to say something to make her smile but just brushed it off...
My drinks were layed out in the counter after she was finished with them, I simply asked politely if she had any cup holders only because I did order 6 drinks, and my whole family was outside of the store. the small counter was already filled, and I didn't want to lose my drinks, so I hollered out through the window to my brother for help. In a rude monotone voice, she said, "Sorry no."
Im not asking for her to kiss my foot and sprinkle glitter over my head all while saying these words! all I ask is for her to be kind and atleast let me feel better! I brushed it off...again im very patient.
As my brother and aunt came in to help, I was confused on which drink belonged to whom. i ordred 6 drinks! I wanted a simple explanation and was still very polite. when I asked for a little help, she gave me a HORRIBLE attitude and said, "its already all labeled." the drinks were truly labeled but she had very bad writing too. Her "HC" for hot cocoa, looked like an upside down 4L. Her "HL" for Hazelnut Latte looked like 4T...etc... all in all, I was unable to read it all, end of story... when I asked if she could explain it all again to me... she completely ignored me this time and just shook her head.
This time I became upset. never in my life have I barged out carrying 4 drinks in my arms and completely embarrass myself in a up class crowd. not only that, my family was wondering what was going on when I came out the store! I also found that they have called two security guards because they were petty with their work.
this whole experience with The coffee beanery is upsetting. I was so upset because it ruined the time I had with my family and we all left early. I came back into The coffee Beanery to get a business card and the staff refused to give any names. all in all, not end of this story...I will go to district about this. its NOT okay to treat people this way only because you have a job that you don't like.
I have sent emails here and there to the corporate office, better business bureu on how she handled my family's drinks, left yelp reviews, google reviews, and been texting my family who was part of this unsettling experience to do the same untill we get recognized. It is not okay to be treated the way she treated me & my family's drinks. This is for the coffee bean located at 3712 mission inn ave. Riverside, CA.
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Just had a coffee latte at the airport in Colombo, Sri Lanka. My wife said hers had NO taste at all and I thought there was a faint taste of coffee in mine. It was hot and drinkable but NOT coffee as we would like to drink. Even the dreadfull Starbucks makes a better cup - I'm sorry to say! Perhaps we were unlucky and the next punter had a better cup? But perhaps we shouldn't drink coffee in Sri Lanka? Hope you have a better coffee where ever you are.
Whenever I need my coffee, CBTL is always the number one option. It provides the best coffee within our area in my opinion and the also offer a wide variety of food and dessert. And what I like the most is they provide a Wi-Fi access which I need for my work. The ambiance of the store is also good! Definitely an experience!
I want to give this company 5 stars, just because they make the effort to help people trying to get a no-sugar option. However, in practice I have ordered items that ended up tasting watered down or just plain bad. It's still worth going, just know you can't count on the people making the drinks to know what it tastes like. (If they did, I would never have gotten what they served me) Hopefully you will find something you like.
354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffee.
354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffe.
Cozy,quite , good light.Great for reading , working or chit chat.And loved the Cappuccino.Good priced nice tasting coffee and snacks .Friendly service.
Have many time drink Chai tea latte at Bangkok specially siam i spend near 10.000 bath a year before i come every day when i visit bangkok near 60 day a year
But after april i not go longer i find another brand, because branch Siam center force me to try another brand and this i like better.
The Coffee bean at Siam center close for normal customer because the better want a event from a big company, and left the regular customer without service, these customer must go to other places.
Another branch chit lom central have sold out of Chai tea latte, what okay i give up,. after this bad.
hope you do better other place in the world.
The Coffee Bean & Tea Leaf is a well-established retailer specializing in premium coffee, tea, powders, and related equipment. Founded in 1963 in Brentwood, Los Angeles, the company has built a reputation for delivering high-quality, globally sourced products. Their online store offers a diverse selection of items, including handcrafted beverages, drinkware, and brewing equipment, catering to both individual consumers and café owners.
Targeting coffee and tea enthusiasts, The Coffee Bean & Tea Leaf aims to provide customers with an exceptional home brewing experience. The company emphasizes its commitment to quality and craftsmanship, ensuring that customers can enjoy their favorite beverages from the comfort of their homes. With a user-friendly online shopping platform, customers can easily browse and order products, taking advantage of seasonal sales and exclusive offers through their loyalty program.
