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Reviews for coop@home reveal a predominantly negative sentiment, with many customers expressing dissatisfaction. Common complaints include issues with delivery, such as late arrivals and incomplete orders, which frustrate consumers who expect timely service.
The courier service is frequently criticized for poor communication and unprofessional behavior, leading to a lack of trust. Additionally, customers report problems with product quality, particularly with items like sandwiches and fresh produce, which have been described as overly salty or spoiled. While a small percentage of reviewers appreciate the service and express satisfaction with the staff's attitude, these positive experiences are overshadowed by the overwhelming number of negative reviews. Overall, the sentiment is largely unfavorable, highlighting significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 319 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 6 |
| Sep 24 | 1.0 | 4 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 2.1 | 7 |
| Dec 24 | 1.4 | 5 |
| Jan 25 | 1.3 | 3 |
| Feb 25 | 2.5 | 4 |
| Mar 25 | 2.2 | 6 |
| Apr 25 | 1.0 | 1 |
| May 25 | 2.4 | 8 |
| Jun 25 | 1.8 | 5 |
| Jul 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 319 most recent reviews.
“Wir bestellen seit 1 Jahr, wöchentlich einmal”
“coop courier service for deliveries is a joke”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | 2.2 out of 5 (poor) | +8% | 319 |
| 4.6 out of 5 (good) | 100 out of 100 | 1.9 out of 5 (poor) | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: coop@home is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.8).
319 reviews of coop@home. Filter by what matters to you.
Grundsätzlich sehr zufrieden, nur die Disposition der Auslieferungen ist absolut nicht nachvollziehbar. Schon öfters fuhr das Auto keine 500 m an unserem Haus vorbei, um bis zu 5 weitere Auslieferungen in anderen Gemeinden vorzuziehen. Deshalb würde ich grössere Zeitfenster, auch der Umwelt zuliebe empfehlen.
I was placing my very first online order at Coop online on 14th May 2025. All bottles and many bags were delivered to the 4th floor on 15th May 2025 between 18h30 and 19h30 (in good time). Real time vehicle tracking helps a lot. Coop's distribution hub is in Vernier, Geneva and about 12 miles away from the city of Geneva (point of delivery). Good experience.
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Die vielen negativen Bewertungen decken sich überhaupt nicht mit meinen Erfahrungen. Ab und zu ist mal was nicht lieferbar. Passiert aber selten. Die Zeitfenster für die Lieferungen werden zu 99% eingehalten. Falls nicht wird eine Info verschickt. Ich würde allerdings begrüssen, wenn Coop auf Lieferboxen umsteigen würde. Die ganzen Papiertüten nerven und der Ansatz ist wohl nicht sehr nachhaltig.
Promte Lieferung, freundlicher Chauffeur, alles ok
Comme les derniers commentaires le précisent, je n'arrivais pas à passer ma commande après plusieurs tentatives non plus. Finalement, en visionnant le site en anglais (car il y avait un souci dans le code du site en français, c'est un peu la honte quand même), la commande est ENFIN passée!! Deux jours plus tard, j'ai bien reçu tous les produits et en plus le livreur était très souriant!
Le nouveau site est beaucoup compliqué que l'ancien, il faut le double de temps pour faire une commande. Les actions étaient beaucoup mieux présentées avant.
Ganz okay. Tolle Produkte verfügbar. Die Mobile-Version der Website ist ziemlich schwach. Die Filter-Funktionen sind auch in der App nicht sonderlich sinnvoll. Lieferung war immer top und komplett.
Nichts zu berichten, wirklich effizienter Service
CrowdTrust is a review platform designed to facilitate consumer feedback and enhance transparency in various industries. The company provides a space where customers can share their experiences and opinions about products and services, helping potential buyers make informed decisions. By aggregating user-generated reviews, CrowdTrust aims to foster trust between consumers and businesses. Targeting both individual consumers and businesses, CrowdTrust serves as a valuable resource for those seeking reliable insights into a wide range of offerings. The platform is particularly beneficial for companies looking to improve their reputation through customer engagement and feedback. With an emphasis on authenticity, CrowdTrust strives to empower users by providing them with the tools to evaluate and choose services that meet their needs.
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