Courier Exchange is a leading freight exchange platform based in the UK, designed to connect courier businesses with a wide range of transport needs. The platform facilitates real-time load sharing, allowing owner drivers, courier companies, and shippers to efficiently manage their logistics operations. With over 15,000 loads posted daily and a network of more than 10,000 active members, Courier Exchange supports users in finding loads, reducing dead mileage, and optimizing fleet management.
The company serves a diverse clientele, including owner drivers seeking to maximize their earnings, courier companies looking to expand their operations, and shippers in need of reliable carriers. By offering tools for calculating earnings, managing finances, and tracking freight, Courier Exchange helps its members enhance their business efficiency and profitability in the competitive logistics market.
Courier Exchange has a positive customer experience.
Courier Exchange receives a mix of praise and criticism from its users. Many reviewers highlight the exceptional support provided by staff, with specific mentions of helpful onboarding experiences and responsive customer service.
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Users appreciate the platform's ease of use and its value as a tool for courier and haulage businesses. However, there are significant concerns regarding the platform's reliability and the treatment of drivers. Complaints about high fees, scarce job availability, and a perception that the company prioritizes profits over driver welfare are prevalent. Some users express frustration with the quality of jobs and the presence of dishonest practices among members. Overall, while Courier Exchange has strong support and usability, the negative feedback regarding costs and job security raises concerns for many.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
1,000
100%
-0.6
● Low
4.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.5▼ 0.6
12-month avg
3.9
All-time
4.3
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.2
19
Sep 24
4.8
12
Oct 24
3.8
16
Nov 24
3.2
5
Dec 24
3.7
12
Jan 25
4.2
21
Feb 25
4.6
17
Mar 25
3.5
22
Apr 25
4.4
15
May 25
3.6
14
Jun 25
3.0
20
Jul 25
3.9
15
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 397 positive reviews
Customer service44%
175 mentions
Helpful support31%
124 mentions
Fast & efficient12%
48 mentions
Professionalism12%
48 mentions
“I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team”
On “Customer service” · Jul 15, 2025
Top complaintsof 96 negative reviews
Payment issues53%
51 mentions
Customer service42%
40 mentions
Pricing31%
30 mentions
Account issues17%
16 mentions
“You end up using your own van, fuel, and insurance to do a job, and then you’re stuck chasing payment like a fool”
On “Payment issues” · Jul 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we... See more
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwh... See more
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The Exchange is a great tool. To be honest, it has declined a little over the years in my opinion, but it is still a fantastic asset to any courier or haulage business. It helps us cover work when we are stuck and obtain re-loads for our own returning vehicles.
Joshua made my CX onboarding smooth with clear guidance and constant support. He was approachable, patient, and ensured I understood everything. Truly appreciated his help!
I want to sincerely thank Joshua for the support he provided during my onboarding in the CX team. His guidance was clear, patient, and thorough, which made the transition much smoother and less overwhelming. He took the time to walk me through key processes, answered all my questions, and shared practical insights that helped me get up to speed quickly. His approachable attitude and willingness to help made a big difference. I truly appreciate his support and mentorship.
LEFT CX RECENTLY AND I’M BETTER OFF WITHOUT IT.
Honestly, CX is just not worth it anymore. I’ve been on the platform for years and it’s gone completely downhill. You’re paying over £2,000 a year and for what? Hardly any jobs, and the ones that do pop up are either terrible pay or from companies that take months to pay.if they even bother paying at all.You end up using your own van, fuel, and insurance to do a job, and then you’re stuck chasing payment like a fool. There’s no protection, no backup, and no one on CX seems to care. Everyone’s just doing what they want on there,there are no proper rules or standards.
And let’s be honest, the big courier firms get all the benefits while self-employed drivers like us get ignored. There’s no fairness, no regulation, and no reason this should cost more than £50 a month. Charging over £2K for 1 vam is a joke.
IF YOU’RE THINKING ABOUT SIGNING UP,SERIOUSLY, DON’T WASTE YOUR MONEY!!!!!
Owen and his team in the smart pay division are really great. Answer the phones quickly and have a knack of actually remembering who you are. Really helpful. Cant fault their service
Outstanding support to get my business up & running
I was nervous about going up with Courier Exchange again but I knew it would be the right thing to do. My main concerns were that I was a new fish in a well established market place & felt that I'd be out there on my own. Fortunately my Account Manager Josh Taylor has been there for me at every turn. I must have emailed him 50 times so far in my first week but he keeps calling me back & helping me resolve my issues.
CX is ok for jobs up to 30 miles away collecting, once delivered after 2 pm it very difficult to find another job.
The sales team told me that they credit check all companies before they are allowed to join the platform, but there are still bad payers.
If you stick to the large freight companies you will be paid. But a lot of the small freight companies and solo drivers selling excess work hardly pay on time.
If no payment is received use a factoring company or go to their house and demand payment.
Customer service is very generic, they don't really read the emails sent. And send copy and paste replies.
With regards to the solo driver joining fee, it is really not worth paying.
Freight companies only go with the cheapest quote, and a lot of companies that sign drivers on for a commission agreement only do jobs for £1 a mile (LWB) leaving the driver with 80p per mile.
With hinde sight I would stear clear of CX. Freight companies don't care if they undercut the market, and put drivers out of business.
Liars...these guys will push and push to get your £3k money and when they do they just run off with it leaving you to use a clunky awful system and never answer the phone. Poor service poor old app and losing work VERY QUICKLY STAY AWAY
Fantastic Customer Service and Extremely Good and Easy to use Platform.
This company is extremely good with its customer service and I give it an easy 5 stars ⭐️⭐️⭐️⭐️⭐️. Joshua Taylor are Onboarding Specialist was helpful and very knowledgeable throughout are starting period nothing was to much trouble. The platform is easy to use and gives you a fantastic wide range of vehicles to choose from to complete all jobs small or large. I would recommend to anyone to use the platform as it’s the best out there .On a personal note a big thank also to the rest of the staff that helped us in the first few months on the platform.
Applied to be a driver got a from someone who was so rude and disrespectful I would not work with this company also seen loads of negative reviews and videos about how drivers do not make enough money and there way to drivers it’s you won’t make a living but thought I’d speak to someone but so do your that initial conversation glad that member of staff was rude il take my money else where do your research guys if thinking about using them but I would avoid
Azad was the best business Advisor as always been for me. Never could run my new business without his help!
Anyone looking to start the business must be contact to Mr Azad Awan as he is highly expert and recommended .
Thanks again Azad👍
If ur new Expect to do free job upto £2000 every year
Companies go bankrupt here every week and Cx don’t do much. They may disagree siting the T&C but we poor drivers loose the money. I’m driving in Cx , this is my 7 th year. Every year I loose average £1000 and recent years it has doubled. They still leave these companies to sell jobs and scam another 100 people before they are chucked out. Unless Cx do something on this it’s always 0 star
EDIT : so I raised a payment dispute against a company one of the many overdue payments,but was swiftly dismissed by CX stating I didnt leave any comments . What!
Didnt I do the job : Yes
Didnt they received the invoice : Yes
Did they pay me : no
But still cx thinks burden of proof is on me but wont do anything to get me paid but will dismisss my complaints. This is CX
Note : The company I mentioned is Smart pay enabled
Drivers run the system. Unless you help them to get paid without any hassle they will leave. new ones cannot replace tireless drivers who do 80k, 90k miles an year.
If things stay same I'll be leaving soon.
EDIT 2: As far a I understand you have fully dismissed my case as per the ticket there is no way I can now get this payment as you won’t help, stating your non sensical terms. What kind of a terms where it make it hard for someone to get paid. I don’t understand. I was told. I can’t complain again when my case was dismissed once just because NO COMMENTS were added to the complaint . You can’t be silly than this. I’m done probably my last year here. You don’t even check why they haven’t paid me. CX unhelpful to drivers is the end of CX . I’ll be the one to leave because of the stress of getting paid to get things run is getting worse.
That too a company enabled smart pay is doing this and Cx won’t help. Wonderful.
As far as CX don’t help sensibly to get paid for a job done Smart pay is a useless.
Drivers are treated unfairly – money comes first for CX
Courier Exchange cares only about subscription payments, not about the drivers’ rights or fair trading. Many members act dishonestly, stealing work from others, and the platform does absolutely nothing to stop them – as long as they keep paying their subscription fees. There’s no real support or protection for honest drivers, and no proper monitoring of unethical behaviour. It’s a disappointing and frustrating experience for anyone trying to work professionally. This platform has lost its integrity.
Expensive membership, scarce work – drivers left out of pocket
Expensive membership, scarce work – drivers left out of pocket
I joined Courier Exchange after paying £2,000 + VAT for “non-refundable” software and taking out the Goods-in-Transit insurance they recommend. I was assured that the platform would give me enough loads to make a living, but reality was very different.
• Hardly any return jobs. When I did get an outbound load, I almost always drove home empty, wiping out the profit.
• Long payment terms. Many loads pay 45-90 days after delivery, yet fuel, insurance and maintenance are due immediately.
• All risk on the driver. CX makes money upfront from the membership fee and (it appears) commissions on the insurance they push, while we drivers gamble our savings and often end up in the red.
• No transparency. If work were truly abundant, CX could just hire drivers directly and pay a fair wage – but they don’t.
After months on the platform I’m filing a tax return that shows a loss, not a profit. Unless CX drastically changes its model or refunds fees to drivers who can’t secure work, I cannot recommend this service to anyone.
I have been with CX for 18 months which was extended for health reasons which I cannot fault CX for their support.
I am unlikely to renew next month for several reasons
1, the renewal cost of £2400 is really far to high for a single owner driver, especially when you add the Insurance and business van liabilty costs.
2 to win a job the agreed cost is far too low, lucky if you can get 70p per mile
3 I have not worked much through the CX platform much in recent months due to finding jobs through my own methods which are more lucrative. If the cost for renewel of membership was reasonable I would continue to use for maybe return journeys, but at the current cost is not viable.
4 The system could be so much better if CX were able to adopt minimum rates but £40 for an 80 plus mile journey that takes 2 1/2 hours is not a reasonable price.....
Courier Exchange Exploited My Illness, Ignored Medical Evidence & Breached Their Own Policy – A Dangerous Company for Small Operators
Courier Exchange (CX) portrays itself as a trusted platform for logistics professionals. But when you’re vulnerable, unwell, and need fair treatment, they reveal their true face — cold, corporate, and ethically broken.
Due to serious, NHS-confirmed health conditions (including fibromyalgia, severe obstructive sleep apnoea, and neurological trauma), I became medically unfit to work. I informed CX and was asked to submit a 12-month Fit Note and GP letter to have my refund request properly reviewed.
I did exactly as they asked, in full faith that I was entering a legitimate, compassionate process. Instead, I was deceived.
What I received was a copy-paste refusal, with:
• No mention of my condition,
• No evidence my case was ever reviewed, and
• No fair application of their own “discretionary refund policy.”
They collected my private medical data under false pretences — then acted as if I was just another number. That is not just unfair. That’s dangerous.
Let’s be clear:
• They breached their own policy,
• They ignored UK consumer law,
• They violated my disability rights under the Equality Act 2010,
• And they mishandled special category medical data, a serious UK GDPR violation.
I’ve now filed formal complaints with:
• The ICO (Information Commissioner’s Office),
• Trading Standards,
• And I’m pursuing them through Small Claims Court.
If you’re a sole trader, a driver, or a small fleet operator, please take this seriously:
Courier Exchange will not support you when you need them most. They will dismiss you, deny accountability, and profit from your hardship.
This isn’t a network. This isn’t a partnership.
This is a machine that takes your money and turns its back the moment you’re down.
This is the real face of Courier Exchange.
Courier Exchange is a leading freight exchange platform based in the UK, designed to connect courier businesses with a wide range of transport needs. The platform facilitates real-time load sharing, allowing owner drivers, courier companies, and shippers to efficiently manage their logistics operations. With over 15,000 loads posted daily and a network of more than 10,000 active members, Courier Exchange supports users in finding loads, reducing dead mileage, and optimizing fleet management.
The company serves a diverse clientele, including owner drivers seeking to maximize their earnings, courier companies looking to expand their operations, and shippers in need of reliable carriers. By offering tools for calculating earnings, managing finances, and tracking freight, Courier Exchange helps its members enhance their business efficiency and profitability in the competitive logistics market.
