Crocs is an online retailer specializing in a diverse range of footwear, including clogs, sandals, and shoes for men, women, and children. The company offers a wide selection of models, including their popular Classic and Inmotion collections, as well as various accessories like Jibbitz. With a focus on comfort and quality, Crocs aims to provide durable and stylish options for everyday wear. Targeting consumers seeking casual and functional footwear, Crocs caters to a broad audience, including families and individuals looking for versatile shoes that can be worn in various settings. The company also emphasizes convenience, offering free shipping on orders over a specified amount. Customers can easily browse and purchase their favorite styles through the official Crocs online store at crocs.es.
Consumers express significant dissatisfaction with Crocs, particularly regarding the Spanish website. Many reviewers highlight issues with sizing, noting that the same size chart is used across different models, leading to incorrect fits.
Customers frequently mention that purchasing from Crocs Spain is more expensive than buying from Amazon, with one reviewer stating they paid €40 more for the same product. Complaints about customer service are rampant, with reports of unresponsive support, canceled orders without refunds, and lost packages. Additionally, there are serious concerns about product quality, with one customer suffering injuries from defective flip-flops. Overall, the sentiment is overwhelmingly negative, reflecting a lack of trust and satisfaction with Crocs' service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“I sent photos and a full explanation to CROCS customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 100 out of 100 | — | 10 |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Crocs is #5 of 5 on overall rating in this group.
10 reviews of Crocs. Filter by what matters to you.
Mal, usan una misma tabla de tallas para todos los modelos pero cada modelo es distinto en forma y tamaño, con lo cual si te vale la talla bien y si no te aguantas y pagas el coste de devolución. No se hacen cargo de sus errores, no dan respuesta más allá del copia pega para devolver el producto y tampoco tienen un gesto accediendo al cambio directo.
Me compré mis crocs en la página oficial española por 40 + 5€ de envío. Me llegaron 5 días después. Pues resulta que me quedan grandes (en la página web oficial no hay absolutamente ninguna indicación acerca de las medidas del producto y encima las tallas son tipo 37-38, 38-39, es decir, nada intuitivas). Para devolverlas tengo que pagar 5€ más y no puedo devolverlas en una tienda física. Si las quisiera volver a comprar tendría que volver a pagar 5€!! Y lo peor de todo es que en Amazon las puedo conseguir por 32€ y envío gratuito con prime (y además info sobre las medidas).
Comprar en Crocs SPAIN significa pagar 40 euros más por el mismo producto, que en Amazon está 40 euros más barato. Qué ventaja tiene comprar en la tienda oficial? Pues pagar 40 euros más del precio que te ofrece Amazon. Es una vergüenza.
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I bought a pair of CROCS flip-flops ("Iconic Comfort" line) and after just 30 minutes of casual walking, I ended up with open wounds on my toes. The sandals have a sharp rubber ridge on the upper straps — a clear manufacturing flaw — which caused the damage. I sent photos and a full explanation to CROCS customer service. Their response? They refused to refund or accept a return because the item was "used". They completely ignored the fact that the defect only became apparent during normal use, which is exactly what consumer protection laws are meant to cover. Instead, they closed the case without taking any real interest in resolving the issue. I’ve owned similar sandals for decades with zero issues. CROCS, a brand that claims to sell "comfort", has shown zero concern for customer safety or satisfaction. Avoid at all costs — and don’t expect help if something goes wrong. I’ve filed a complaint with the European Consumer Centre and will continue to pursue this.
My order don't coming 3 weeks. This is probably a fraudulent site. I paid them three weeks ago for three pairs of shoes and I have no more information about the actual delivery situation. And yes, they sent an email that the order was supposedly delivered somewhere and by someone. Useless and dangerous service, fraud, incompetence and a complete mess. I hope the lawyer will resolve this issue and the culprits will be found.
Llevo casi 20 años comprando Crocs. Vivo en crocs. Hace unos dias por primera vez le pedi un par a Crocs.ES, España, para que ? Vivo en España y prefiero usar todo lo que pueda en España. Los crocs que me han enviado España son 9/11, la talla que he usado siempre y aun uso. PERO no son los mismos 9/11 que tengo y uso, son mas cortos y estrechos, NO ME VALEN.. Crocs España pide que les pague 5 euros para rectificar su propio error, para que yo pueda devolver este producto erroneo ?? Que hago? tengo 72 años, dependo de mis crocs. Esto es una autentica verguenza.
Hice un pedido el 13-12 y me lo han anulado el 16-12. Me han cobrado el importe y hasta el día de hoy no he recibido ninguna devolucion del pago. Ni reponden al mensaje que mande a traves del e-mail de reclamacion.
I ordered a pair of shoes. The carrier company lost the package. I receive 4 calls from the company asking me if I had received the package when they clearly lost it. Crocs never communicated with me until I alerted them of the situation. Crocs did provide me with a coupon code to compensate me for the inconvenience, unfortunately, the code didn't work when I tried to apply it on their website. Their spanish website is the slowest page on the internet and the search function for sizes doesn't correctly filter. I'd rather walk barefoot than order shoes from here again.
Crocs is an online retailer specializing in a diverse range of footwear, including clogs, sandals, and shoes for men, women, and children. The company offers a wide selection of models, including their popular Classic and Inmotion collections, as well as various accessories like Jibbitz. With a focus on comfort and quality, Crocs aims to provide durable and stylish options for everyday wear. Targeting consumers seeking casual and functional footwear, Crocs caters to a broad audience, including families and individuals looking for versatile shoes that can be worn in various settings. The company also emphasizes convenience, offering free shipping on orders over a specified amount. Customers can easily browse and purchase their favorite styles through the official Crocs online store at crocs.es.
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