
Crocs is an online retailer specializing in a diverse range of footwear, including clogs, sandals, and shoes for men, women, and children. The company offers a wide selection of models, including their popular Classic and Inmotion collections, as well as various accessories like Jibbitz. With a focus on comfort and quality, Crocs aims to provide durable and stylish options for everyday wear. Targeting consumers seeking casual and functional footwear, Crocs caters to a broad audience, including families and individuals looking for versatile shoes that can be worn in various settings. The company also emphasizes convenience, offering free shipping on orders over a specified amount. Customers can easily browse and purchase their favorite styles through the official Crocs online store at crocs.es.
Consumers express significant dissatisfaction with Crocs, particularly regarding the Spanish website. Many reviewers highlight issues with sizing, noting that the same size chart is used across different models, leading to incorrect fits.
Customers frequently mention that purchasing from Crocs Spain is more expensive than buying from Amazon, with one reviewer stating they paid €40 more for the same product. Complaints about customer service are rampant, with reports of unresponsive support, canceled orders without refunds, and lost packages. Additionally, there are serious concerns about product quality, with one customer suffering injuries from defective flip-flops. Overall, the sentiment is overwhelmingly negative, reflecting a lack of trust and satisfaction with Crocs' service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“I sent photos and a full explanation to CROCS customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | — | 10 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Crocs is #5 of 5 on overall rating in this group.
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Crocs is an online retailer specializing in a diverse range of footwear, including clogs, sandals, and shoes for men, women, and children. The company offers a wide selection of models, including their popular Classic and Inmotion collections, as well as various accessories like Jibbitz. With a focus on comfort and quality, Crocs aims to provide durable and stylish options for everyday wear. Targeting consumers seeking casual and functional footwear, Crocs caters to a broad audience, including families and individuals looking for versatile shoes that can be worn in various settings. The company also emphasizes convenience, offering free shipping on orders over a specified amount. Customers can easily browse and purchase their favorite styles through the official Crocs online store at crocs.es.
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