Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	490	100%	+0.6	● Low

4.3 / 5 overall

490 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 0.6
12-month avg: 4.3
All-time: 4.3
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
cruises.comThis company	4.3 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	3.9 out of 5 (good)	3.7 out of 5 (good)	−6%	490
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).

Nancy Johnson

1 review

Apr 26, 2023

SAME CRUISE CANCELLED THREE TIMES THEY WANT TO CHARGE $100 EACH TIME

I scheduled my first cruise through Cruise.Com then realized the dates where incorrect. I attempted to cancel it online but it would not let me. I called and spoke to a customer service representative and she said the reservation was cancelled but they had to charge me $100 on top of the $24.95 they charged me to schedule it. I informed her I just reserved the cruise 10 minutes before I called. She put me on hold then came back and stated," Since you cancelled within 24 hours we will wave the fee. " I WAS UNDER THE IMPRESSION THIS RESERVATION WAS CANCELLED. Moving forward I received an email that the next payment would be deducted from my account on a specific date. I attempted to pull up the reservation and THERE IT WAS STILL SCHEDULED. I called and spoke with ERIC EDRICKSON, he telecommutes from NJ, he was , GRUNTING and SOUNDED LIKE HE WAS SNORING, his dog was barking, he moved the phone to the side and screamed to someone in the background, "CAN YOU GET MY ALLERGY MEDICATION." This lasted for more then 40 minutes. He told me that the person I spoke to before him, "DIDNT DO HER JOB." put he will cancel the cruise but THEY HAVE TO CHARGE ME $100 CANCELLATION FEE. I told him no this is the SECOND TIME I AM CANCELLING THE CRUISE. He told me his supervisor doesnt come in until 9:00 so I had to wait on the phone. I waited on the phone, listening to his GRUNTING and SNORING SOUNDS. Then he put me on hold came back said they will wave the fee and the CRUISE WAS CANCELLED and I would get an email. I GOT AN EMAIL A FEW WEEKS LATER TELLING ME WHEN THEY WERE TAKING OUT MY SCHEDULED PAYMENT. I called TO CANCEL THE CRUISE FOR THE THIRD TIME, spoke with Kayla ext 33268 who was very helpful and pleasant, informed me she cancelled the cruise and I would be charge $100. I told her NO THIS IS THE THIRD TIME I AM CANCELLING THIS CRUISE. I spoke with her supervisor Arlene who was also very helpful and she waived the fee and sent me an email with the cancellation confirmation number on it.

Report

Month	Average	Reviews
Aug 24	5.0	6
Sep 24	5.0	3
Oct 24	4.5	4
Nov 24	4.7	6
Dec 24	2.5	2
Jan 25	3.8	4
Feb 25	4.0	5
Mar 25	4.9	7
Apr 25	2.0	4
May 25	5.0	6
Jun 25	4.2	5
Jul 25	4.2	5

cruises.com reviews & trust report

cruises.com has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 396 positive reviews

Top complaintsof 79 negative reviews

How it compares

Reviews

Customer reviews (490)

Awesome experience

Worst Travel Website I've Ever Used

Confident in my agent

Alternatives to cruises.com

Riviera Travel

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

Best deal around.

Do not use United Cruises

Our travel adviser Wendi is very…

Maria great service spent considerable time to make…

Misleading website

It was super easy to book the cruise I…

Mark W was awesome and went above and…

Excellent Customer Service

Cruises.com plays shell games with rates!!

Dr. MAC acupuncturist

Jennifer Bell is the best travel agent

It was easy to book online

Pamela was very healthful and I…would recommend her any time she is an asset to your company for sure ❤️

Computer problems

Keep all information informed and…

First time booking a cruise

SAME CRUISE CANCELLED THREE TIMES THEY WANT TO CHARGE $100 EACH TIME

About cruises.com

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