CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
I am expressing my sincere appreciation to Carla Olson. She has exceptional customer service. She patiently answered all my cruise-related questions when I booked eight (8) cabins for me and my family on the Oasis of the Seas 2024 Western Mediterranean Cruise. She is friendly, knowledgeable, and professional. Carla has to be cloned!!! I would suggest your business to anyone who might want a cruise!
I have been cruising for several years now and love every one of the cruises. Most always book by using cruises.com. The option of booking without having to pay a lot down was the initial reason I started going with Cruises.com. The customer services and following experiences is the reason I keep coming back. My last cruise was Jan 2023. One week before our departure date, the lady that was to cruise backed out. I called Cruises. Com and they worked diligently to get everything changed to someone else. They were great and my cruise went off without a hitch!!!!
Cruises helped me to book an amazing family vacation for a great price!
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Agent took her time to call me back and explain everything to me
Great travel agent! She was very helpful, thorough and pleasant.
Cruises.com mis-represented an excursion. Immediately upon discover of what was provided, I canceled the excursion and they refused to refund the $400. BEWARE.
Lauren was very professional,knowledgeable and helpful.It was a smooth experienced with cruises.com and we will surely going to continue using this company/agency.
This was our first cruise. Everything was first rate. People were so friendly and helpful, Elizabeth at the 4th floor Meridian restaurant was especially helpful. Met us at the entrance and made sure we had a great time
Maria was very professional and also Manuel. It is a testament to both of these individuals that I chose Cruise.com for my booking. They should be commended for doing a magnificent job
MCTARNAHAN AMIE the agent who attended to me was excellent. Kind, knowledgeable, courteous, and patient. Very attentive and professional.
Greg Campbell was very helpful and from now on I book every cruise trough him. He explained everything into detail. I have been using cruises.com for a long time but I never experienced this expertise. Thanks Greg !!
The agent Mary was amazing, helpful and very professional.
On a recent Holland America trans Atlantic cruise we were in room 4066 above the BB KING LOUNGE. Avoid this area if you want to get some sleep. No help from the cruise line.
So easy to book with Desiree, she always gets us the best deals!
I had the easiest experience, and I found my cruise when we thought our dates were not available anymore for Norwegian but we found our dates with MSC Cruises on Cruises.com. Once you are booked with them, you must go to your cruise ship carrier website and login there with your booking number, and it all transfers. I am so happy to have found them!
I waited 6 months to write a review. Since I paid my initial down payment I have heard ZERO from this company and I have tried to reach out and they don’t have an easy way to contact them plus the telephone line is always busy. To date 7/6/2023 I have heard zero - nothing . I tried to look my reservations up and I don’t have the correct information to look up my account. The two apps I have ( one for the cruise line and one from cruises.com ) do not show that I have paid for reservations. I called the cruise line and they found my reservations but couldn’t tell me WHAT COMPANY I BOOKED WITH. I was even surprised at the snide remarks from the ship line ‘ We have to see if you Really have a reservation’. What the heck? I have a bill for over $2,000.00 but they had Trouble finding my reservations? My idea is - get a company who has travel agents and pay the extra few dollars to make sure you get a decent room that’s not below a dance floor or galley where it’s 24/7 loud. I have since booked and paid in full a couple of other cruises and I am able to email my agent easily. If you want to keep track and control everything then perhaps this is the company for you. My personal needs require a human interaction so I can email and ask questions like ‘ did I prepay gratuities?’ Or when do I owe the rest of the money for this cruise booked a year in advance’ and did I pay for travel insurance?’ This company would have to save me a ton of money in order for me to ever book on line again without the help of a designated agent. It’s been My personal experience that companies like this will fail to remind me of when the total is due then keep the down payment ( this has not happened with Cruise.com because I’m still 6 months out before the cruise is set to sail) I just prefer to have a human to contact . I’m still waiting to hear from cruises.com .
Rep Eric Comp… provided above & beyond EXCEPTIONAL GREAT SERVICE. Moving forward I would like to only speak with him 😊. My past experiences with cruises.com wasn’t all that good. However, after speaking with Eric, I now have regained new trust with this travel company. Eric was very pleasant, helpful, detailed, patient & thorough!
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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