We love our agent!
Beth has always been the most helpful, knowledgeable agent. And we love all that Cruises.com has to offer.

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Beth has always been the most helpful, knowledgeable agent. And we love all that Cruises.com has to offer.
Trouble free booking, great prices, lots of useful information
My wife and myself were on the Viking Sky from 3/24/23-4/2/23 when we contracted Covid. Viking was no help, could not answer any of our questions. Isolated us in room after testing positive on 4/1/23. Then rushed us off ship on 4/2 to dirty hotel in North Venice. Viking people never called us to see if we were okay. They said you have travel insurance so you should file a claim. Poor customer service, Viking got their money upfront and dumped us.
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Our cruise travel agent was very knowledgeable and extremely helpful with booking our cruise!!! Great customer service! I highly recommend cruises.com for all your travel vacations!
I was quoted a complete price for a Royal Caribbean cruise with perks. They held my reservation for 48 hours, but when I went to book my cruise, they did not honor all of the onboard credit I was initially quoted. There are many other agencies to choose from. Be careful. I did not book this cruise due to their error even if it was a small amount. I lost confidence in this company over a very small amount of money they would not honor. I have been on many cruises. This is my first and hope my only bad experience when dealing with a cruise agency.
Kathy was amazing and very patience we truly appreciate her!! Thank you!! We are looking forward to our cruise!!
Professionalism , easy to work
I love the way the guy of the customer service resolved my problem
I’ve never booked through a travel agency before. They were very helpful when I had an issue at the end of my booking on line. She fixed the issue and was great
It was the first time I had ever been in this site and it ended up being a good experience. It took me a little while however that was only because I was feeling a bit insecure about making sure I was choosing and putting the right info in.
This was my first time using cruises.com Jenifer went above and beyond to help and got me a better deal and perks then I thought I was going to get. Thankful for all of her help!
My cruise person was crystal she was more than helpful she went over and beyond to help us straighten out a previous cruise. She didn’t stop until everything was right. She set an example for an A cruise person.
Don't count on using the live chat. I have been on a chat for well over 2 hours without a response. There were 4 in the queue before me. It dropped to 1 in the queue over an hour and a half ago. I have used them to book cruises and things have gone well. Unfortunately they need to staff up or get more efficient on their chat.
Adrianne, the cruise consultant was excellent to work with. She was readily available, professional, knowledgeable and very personable. The prices were reasonable compared to other booking firms and the added value perks were better.
Dealing with Janet Delpino is always a wonderful experience. She is always professional. very knowledgeable, and keeps the customer informed as to anything that might be necessary for them to have a great Cruise experience. We've worked with her before and will again!!
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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