Booking agent was very patient and…
Booking agent was very patient and helpful. Took all the time necessary to make sure we booked our 4 rooms for a big family celebration.

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Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Booking agent was very patient and helpful. Took all the time necessary to make sure we booked our 4 rooms for a big family celebration.
I called and spoke with Julie for several minutes regarding stateroom options. She was very professional yet friendly, and very helpful.
The reduction in price is what really caught my attention. I am really looking forward to go on this cruise. And I pray that future ones will be made through cruise.com
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Miko was great as usual. This is our second time booking a cruise with her and she made it very quick and easy. I will always go to her for my travel arrangements.
John Pierce was so great to work with . He went out of his way to get us the room we wanted .
I booked a cruise 10 days in advance of sailing through Cruises.com. Three days later my Dr. told me not to go because of being in a high risk category for Covid. I called my Cruise.com Agent and cancelled immediately.She said she would call the cruise line for either a refund or credit for a future cruise. She promised to get back to me with results. I never heard back from her and have left messages twice daily for past six days. I called the cruise line directly and found out that it was solely up to Cruises.com to refund or give a credit & that the request for either had to come from Cruises.com. I again left a message for Cruises.com agent with is information and have never heard back. I would NEVER use Cruises.com again and would recommend STAYING AWAY from them as well!
Want to go on a cruise? I highly recommend you callJen Ellis at Cruises.com 1-800-288-6006 extension 38734. She provides exceptional customer service. She goes above and beyond to ensure you get the best experience and deals. She's amazing.
My agent Miranda Estes is great but cruises.coms accounting department is much to be desired I got an email saying my visa payment didn’t go through I called NCL and they told me it was paid I told Mrs Estep and she checked on it and took care of it
Overall I've had a great experience with cruises.com. I initially booked our cruise in Feb 2022 for May 2023. Granted, I researched the cabin location I wanted myself before booking. They helped me reconfigure my flight departure day on the phone this afternoon and answered all my questions. I wish I had waited for a Black Friday sale to book but that's my own fault!
Always the best prices
Leanna was helpful, friendly and professional with helping me to book my cruise.
Bate & Swop.. i.e Save $300 instantly! this is incorrect, you have to spend $150 and then get $150 credit! So its save $150, only if you spend $150
easy booking, great site and app, booked two cruises in twenty minutes, I found it easier to use this online cruise specialist travel agency rather than download 9 different cruise line company apps and deal directly with nine folks! one stop cruise shopping is helpful, simplify, and creates price competition between lines. all to benefit ME! 😁
Joe (33385) was absolutely amazing! He was very knowledgeable and took the time to make our cruise perfect!
I love the ease the booking our cruise to Bermuda 🌴. I also love the price!!
When I called, the agent starter doing everything thru the BJ's travel service (which at seems they operate), not Cruises.com. I had several questions concerning promos and she could not answer them. I ended up booking myself and picking what I felt was the best for me.
Cost and service poor to very bad.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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