CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele.
Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Read full summaryShow less
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
490
100%
+0.6
● Low
4.3 / 5 overall
=
490 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▲ 0.6
12-month avg
4.3
All-time
4.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
6
Sep 24
5.0
3
Oct 24
4.5
4
Nov 24
4.7
6
Dec 24
2.5
2
Jan 25
3.8
4
Feb 25
4.0
5
Mar 25
4.9
7
Apr 25
2.0
4
May 25
5.0
6
Jun 25
4.2
5
Jul 25
4.2
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
Top praiseof 396 positive reviews
Helpful support34%
136 mentions
Easy to use21%
82 mentions
Customer service20%
80 mentions
Prices & value20%
79 mentions
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
On “Helpful support” · Jul 26, 2025
Top complaintsof 79 negative reviews
Payment issues32%
25 mentions
Cancellation30%
24 mentions
Customer service30%
24 mentions
Refund18%
14 mentions
“Had to pay additional fees to select a cabin”
On “Payment issues” · Feb 19, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
Overall rating and review count for this company and similar companies
Help from the right person can make a world of difference!!
The first person 2 nights ago I spoke with was not very helpful at all. She was more interested in doing something else..besides helping me on the phone with my questions. Her name was Michelle. Absolutely the worst customer service rep I have ever come across. Fast forward to last night..when I called and got this wonderful lady who was responsive to my concerns and was able to talk to her supervisor and the cruiseline to merge my cruise credits so I could use them on a cruise I was booking. She literally moved mountains and I cannot thank her enough. Amazing!!! I don't recall her name though. She worked diligently to resolve this issue with cruise credits not showing up for past cruises. Thanks to the lady lady, my attitude towards Cruises.com increased. I will recommend you to my family and friends!😊Thanks so much!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Title of the review says it all. Be aware that some agents can be very argumentative and failed to please us. Tried to get the room originally we saw available booked by agent 3 times but there is a lack of clear defining confirmation before deposit. At least in our situation. We canceled after so looking forward to the Christmas cruise we saved for.
Update 8/19/22: No return calls, emails, or messages from Cruises.com in response to any of my contacts. Issue remains unresolved five weeks after my initial complaint.
Recently (6 days ago) booked two cabins (same ship, same category, same sailing) on RCCL via Cruises.com website at approx 11:30pm. The first reservation went through without any issues (other than not every offer listed was actually applied). The second one triggered an error message, stating I needed to call due to payment issue, which I did. Turns out there was no payment issue and the credit card company immediately showed the charge for both cabins pending/processing. The agent on the phone stated the glitch was in communication between their system and Royal's, but it would be cleared up the next day. I specifically asked about the incentives offered, to make sure they would be properly applied, and was assured there was no problem due to some 24 hr rule. She promised to call the next day to follow-up...no call received. Instead, I spoke with someone via chat, who stated she couldn't help because there was a fraud hold on the booking. Fortunately, both reservations were already in RCCL's system. Strange, but whatever. Called again and spoke to another agent, Karen, who was seemingly very helpful but clueless. There was, in fact, no fraud hold to be found. She spoke to a supervisor, who insisted that the second reservation had been made after midnight; therefore, the incentives didn't apply. Funny how their records showed I was speaking to an agent at 11:50pm about the error message, and my credit card statement shows the payment date that same day. When Karen finally realized I was correct, she promised to email the main office and follow up in a few days with her contact info. I received an updated invoice today, with one minor incentive added, but not the most important ones. All they had to do was literally duplicate the codes/offers from the first reservation, which was made at basically the same time on the same date, but I'm assuming that won't happen. Of course, no contact info other than the main phone# was attached. I'll have a great cruise regardless (we are frequent cruisers), but I will never use this company again. Buyer Beware!
I called Cruises.com because I couldn’t find the same package as shown on Princess Cruise Line’s website. I spoke with Lynn who was amazing. She was very pleasant and helpful, staying past the end of her shift to help me.
I was hesitant to call and book a cruise because of all the bad experiences I’ve had with other agents before. But McKenzie made me very comfortable and she was great. She didn’t try to upsell or make us buy features that we did not want or need. She gave us great advice. It couldn’t have been easier. I am very pleased with her and her service. I would absolutely do this again.
After being overwhelmed trying to book my own cruise, I called Cruises.com. I am so glad I called. I was transferred to cruise expert who found me a better cabin at a much better price. I will definitely be using Cruises.com for all my future sailings.
Mrs Geniva Valdez was amazing to work with. She knew exactly what I was looking for in a family vacation and helped me find one in my budget. I will definitely be looking for another cruise after this and hope to use her again.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele.
Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
