Misleading
You shouldn’t advertise you are going to give a gift card or money to be spent on board the ship for up to $1500.00 and then when you check out you get $75.00 for two people. That is pretty misleading

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
You shouldn’t advertise you are going to give a gift card or money to be spent on board the ship for up to $1500.00 and then when you check out you get $75.00 for two people. That is pretty misleading
It is always my pleasure to have Katrina Freeman help me with my bookings. She is professional, knowledgeable, friendly, and very efficient. She solves any problems and makes it easy to book and manage my bookings. 5 Star service!!!
I have booked cruises on several occasions with cruises.com. I always find that I get the best deals best perks and helpful service.
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Shelley didn't send the emails she was supposed to and the cruise line can't find anyone else in my party. I don't know if that's them or your site. Just not a great start! I'm remaining hopeful.
Tonya was very easy to talk to. Answer all my questions. She even give me information about another cruise I didn’t know.
Travel agent was knowledgeable and worked to get us the best rate. She followed up with three phone calls to advise me of reductions she was able ever us.
Monday, Sept 26, 2022 So far we do not have any cruise experience with Royal Caribbean. We wll comment on our cruise experience after completion. However, we can comment on the booking, etc. 1. Fantasy Pfanenstiel Travel Professional 1-800-288-6006 Ext. 55301 was very professional, patient, courteous and responsive to our desires. 2. We need dinner reservation on 5 p.m., yet to be complete. 3. No cabin asignment yet. We request mid ship cabin and higher than 6 deck. Thank you and looking forward to see you your level mgmt & on board service.
Excellent excellent excellent
My agent was friendly, helpful,knowledgeable and great to work with. Thank you so very much. It will be our first cruse.
Royal Caribbean is nothing but problems. We have had to call over issues many times before even going on the cruise. We are always on the phone for over an hour and about 50% of the time we get "disconnected." We were sent an invoice that shows a zero balance and then five months before the cruise, 5 months after the booking we were sent a new invoice saying we owe $1000. If we do not pay the cruise is canceled without a refund, and we would lose $6000. We have always booked through Carnival and will only book through Carnival in the future. When I told them that, they basically said they didn't care, I was only one person.
It was so easy to do . Prices are amazing . Will definitely book again
I'll never book with u again .booked a cruise with you and gave 500. Deposit and had to cancel for health reasons 6mos in advance and you refused to refund me . I guess you need money more than me
I went through the online booking of a cruise on the cruises.com website. After going through the process of everything I decided I wanted to go back a page and add something to our package. I immediately got an email with a confirmation for a cruise. I didn't mean for that to happen so I called the company immediately and told them that. I was hoping I could reconfirm the cruise with the changes. Cruises.com did not let me. They said it was final but said they'd cancel it and charged me $100 cancel fee and $24.95 processing fee. They didn't cancel with the cruises lines!!! I then got an email from my credit card company stating they charged me $500 deposit to the cruise line, $124.99 for them. This is highway robbery. My credit card company got the $500 refunded but Cruises.com kept their money. NEVER will I EVER use those people again. In less than 15 minutes I was out $124.99!!!!!! BEWARE! UPDATE: I disputed the charges and got the $500 cruise deposit back. Cruises.com still kept the $124.99. AVOID!
Anna Aragon has helped us on a number of cruises and is our first contact when we begin considering any new trip.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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