Curaleaf Clinic is a licensed medical cannabis clinic in the UK that provides access to cannabis prescriptions for patients with specific health conditions. The clinic specializes in evaluating patients who have not found relief from traditional therapies and offers consultations with specialist doctors through an online platform. This convenient approach allows patients to check their eligibility, engage in video consultations, and receive prescriptions directly at home. Targeting individuals with diagnosed physical or mental health conditions, Curaleaf Clinic focuses on a patient-centered model of care that emphasizes ongoing support and easy repeat ordering. With a commitment to ensuring that medical cannabis is prescribed responsibly, the clinic aims to help patients regain control over their health and well-being.
Curaleaf Clinic receives a mix of feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the helpful and friendly staff, highlighting their quick responses and efficient service, particularly in managing prescriptions and appointments.
Consumers express gratitude for specific team members, such as Julie and Bushra, who provided exceptional support. However, a notable number of complaints revolve around issues with the company's processes, including difficulties in resolving problems and misleading information regarding fees and appointments. Some customers feel that the clinic operates more like a gatekeeper, complicating access to necessary prescriptions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service and communication overall”
“I thought thats great ill do that, when trying to take the subscription it was still charging the full amount and not...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.4 out of 5 (poor) | 3.4 out of 5 (fair) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Curaleaf Clinic is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 2.4).
60 reviews of Curaleaf Clinic. Filter by what matters to you.
Please avoid D labs medical cannabis , its not curaleaf but D labs , im sure ive been given cbd flower instead of LA cush cake ...please avoid the LKC30 , its done nothing , its dark , its old ..what a waste of time and money , very disapointed and now my symptoms are being triggered and i dont have medication to help .. feel really pi@#ed off ....
Google curaleaf placebo effect. They are selling placebos .200 pounds on oil gummys 35 pounds and all placebos.they are practicing the placebo effect in pain patients. I'm in agony. No thc in these products. Stop hurting patients because of your practices. Terrible putting patients through pain so you can test this theory out.don't buy their products if you want real pain relief and not the placebo effect Google curaleaf selling placebos.
Clinicians are very knowledgable about the uses of different types of medications and how they work to ease various symptoms, I feel listened to at every appointment. Everything is very professional and science based, medical cannabis has saved my life.
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I have never experienced such unprofessionalism and lack of care from any company, let alone a company who work in the care sector. I initially applied for Curaleaf in November of 2024 and now being in January of 2026 I am still no further forward than I was when I started. The "Customer Service Team" they have hired to take calls are about as professional as a team of children with no parents. They constantly cut you off by talking over you, don't listen to your questions or answers and seem to spout off random words printed out for them which they themselves do not understand. I called just now to ask about a piece of information they keep requesting from me and when I call, they tell me that they will request this information from my Doctor themselves. But the calltaker "Dan" from Newcastle I just spoke to was the most arrogant, unprofessional human being I have ever spoke to, and that's me putting it nicely. I asked him why they hadn't done what they said they were going to do, which was to reach out to the people they requested the details from me for. His response was "Well if it's taken so long, why didn't you reach out to them yourself? You're not our patient, you've only had one consultation, do it yourself". I told him I didn't like the way he was speaking to me and asked if I could speak to his manager and he refused. He told me he didn't agree that I thought he was being rude and that if I wanted to complain about him, I need to email. Which I will be doing after leaving you this review. Not that I expect it to go anywhere internally, but I'll make sure it's investigated externally. You only have to Google this companies old name "Sapphire Medical Clinics" and read the negative reviews about them and now since they've had their name changed to see that the service has gone seriously downhill. The quality-of-care Curaleaf provide is non-existent. Do yourself a favour: Find another service provider and avoid these cowboys at all costs. They don't make your medical issues any better, they've made them worse for me. I'll also be taking this much further than a review and an email complaint. Also, don't bother replying with your copy-pasted "We cannot find you as a patient" BS like you do with everyone elses review because you'll not find me as a patient as I requested you to remove my information from your system. You'll know my information when the external investigation company reaches out to you.
Physicians are helpful, friendly, and understanding. Access to medical cannabis has be a life changer for me. The general improvement to my quality of sleep and night time pain management is amazing
Stephanie made my query easy, just waiting for email now. Informative and helpful thank you
Really poor service. Had my account closed on two occasions. Also, it gives the option of giving curaleaf permission to access my GP records. This took four months, and still not resolved.i was keen to go with curaleaf, as it was the first company the was created, my mistake. You have got my medical records, and still nothing. Stopped responding to emails. Obviously not conscious to the difficulties people's experience doing the simplest of things. If I want to get the medical records myself, I would have done so. POOR SERVICE
⭐⭐⭐⭐⭐ I honestly can’t thank Kierion enough. From the very first contact, he made me feel reassured, listened to, and genuinely cared about. Everything was explained clearly and calmly, which made such a difference. I suffer with anxiety and depression, and situations like this can feel really overwhelming for me. Kierion made me feel completely at ease, never rushed me, and showed so much patience and understanding. For once, I didn’t feel stressed or anxious — I felt safe. The service itself was outstanding and completed to a very high standard, but it was Kierion’s kindness and compassion that truly stood out. I wouldn’t hesitate to recommend him to anyone and will be forever grateful for how he treated me.
Honestly can’t thank curaleaf enough for coming through for my finance and I! We had some issues with a product and the vice president called us and went above and beyond for us!! Thank you again so much Erin!! 💕🙏🏼
Olivia was delightful and helped me with my issues in a very quick and efficient manner, very appreciated.
I am so thrilled I found Curaleaf months ago. I am finally able to go without having to take any painkillers, this has been a game changer for me, having such chronic pain.
I would like to thank Stephanie at Curaleaf clinic. Due to unforseen circumstances. I have asked to pause my treatments. After explaining my situation. Stephanie very nicely paused my treatments & told me I can restart it again when my circumstances have improved. Thanks Curaleaf. Wishing you all the best! Regards. Yasin.C.
Great firm best customer service I’ve come across for a while.
Curaleaf Clinic is a licensed medical cannabis clinic in the UK that provides access to cannabis prescriptions for patients with specific health conditions. The clinic specializes in evaluating patients who have not found relief from traditional therapies and offers consultations with specialist doctors through an online platform. This convenient approach allows patients to check their eligibility, engage in video consultations, and receive prescriptions directly at home. Targeting individuals with diagnosed physical or mental health conditions, Curaleaf Clinic focuses on a patient-centered model of care that emphasizes ongoing support and easy repeat ordering. With a commitment to ensuring that medical cannabis is prescribed responsibly, the clinic aims to help patients regain control over their health and well-being.
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