Dental Point PTY LTD is an Australian-based supplier specializing in dental instruments and surgical tools for dental professionals. The company offers a comprehensive range of products, including surgical instruments, orthodontic tools, implantology kits, and suture practice items, catering to the needs of dentists, orthodontists, and dental surgeons. Customers can purchase directly from manufacturers, ensuring competitive pricing and quality assurance. With a focus on customer satisfaction, Dental Point provides free shipping on orders over $199 and a 30-day money-back guarantee, allowing dental practitioners to shop with confidence. The company aims to support the dental community by offering a variety of essential tools and equipment, making it a reliable resource for dental professionals looking to enhance their practice with quality instruments. For more information, visit dentalpoint.com.au.
Dental Point receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the good quality of products and commend the fast delivery, with some noting excellent customer service that resolved issues promptly.
However, a substantial number of consumers express dissatisfaction, citing problems with receiving incorrect items or incomplete orders, and a lack of communication from the company. Complaints about unresponsive customer service and invalid contact information are prevalent, leading some to label the company as unreliable. While some customers report a great experience and value for money, others warn potential buyers to be cautious. Overall, the sentiment is divided, with equal parts praise and criticism.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“The product was good came on time”
“I did receive the requested 2 suture kits, but did receive the 10 suture pads”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (fair) | 100 out of 100 | 2.3 out of 5 (poor) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | — | 16 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Dental Point is #4 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 2.3).
16 reviews of Dental Point. Filter by what matters to you.
I did receive the requested 2 suture kits, but did receive the 10 suture pads. The 2 suture kits with four instruments were needed for the May 31st conference. The two suture kits were not in the package. I have spent $70 and not received the exacted order and have no form of recourse it refund. I emailed and did not receive a reply. Please amend.
I ordered Urethral Sounds and paid an additional $20 for express shipping, but I never received the item. The company’s phone number doesn’t work, and the shipping information they provided appears to be doctored—it falsely claims the package was sent and delivered. They only responded to two out of the six emails I sent, and that was only after I threatened to leave a negative review. Their offer? A $5 refund on a $68 order, claiming they didn’t actually send it via express post. That’s not my problem—it’s what I paid for. This company seems incredibly dodgy. I honestly don’t know how they have any positive reviews… maybe they’re fake? For anyone else who’s been caught in a similar situation, I’ve disputed the charge with my bank and was able to get a refund.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
No communication and only received part of my order and no-one will respond to emails and phone number does not work - dodgy company, extremely poor
I received the wrong product and no one is replying to my requests for another
The item I ordered never arrived. I paid a total of $72.25. including $52.00 for the item and $20.25 for express post. My order number was 9376 dated 20 June 2022. I did not follow up immediately, as I thought the post was delayed by Covid-19. I sent two emails to the company and phoned and spoke to the "manager" who said he would check and ring back, but I heard nothing more. Over the time I received two emails telling me that the order had been completed. I can show copies of all of these. Nothing ever arrived, and no post tracking number. was ever produced. Based on this experience with Dental Point, I should really give them ZERO stars.
Dental Point PTY LTD is an Australian-based supplier specializing in dental instruments and surgical tools for dental professionals. The company offers a comprehensive range of products, including surgical instruments, orthodontic tools, implantology kits, and suture practice items, catering to the needs of dentists, orthodontists, and dental surgeons. Customers can purchase directly from manufacturers, ensuring competitive pricing and quality assurance. With a focus on customer satisfaction, Dental Point provides free shipping on orders over $199 and a 30-day money-back guarantee, allowing dental practitioners to shop with confidence. The company aims to support the dental community by offering a variety of essential tools and equipment, making it a reliable resource for dental professionals looking to enhance their practice with quality instruments. For more information, visit dentalpoint.com.au.
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