Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
Dexters Estate Agents receives high praise from customers for their exceptional service and attentive staff, with many highlighting the professionalism of team members like Joshua Anthony, Bethan Pike, and Lottie. Reviewers appreciate the straightforward renting process and quick responses to queries, noting that the maintenance team is particularly responsive and effective in addressing issues.
However, some customers express frustration with the property management team, citing occasional delays in getting plans moving and a lack of proactive support from certain agents. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many recommending Dexters for their reliable service and commitment to tenant satisfaction. Overall, Dexters Estate Agents is viewed favorably by the majority of reviewers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 44 |
| Sep 24 | 4.0 | 31 |
| Oct 24 | 4.2 | 29 |
| Nov 24 | 4.0 | 24 |
| Dec 24 | 4.6 | 19 |
| Jan 25 | 3.9 | 25 |
| Feb 25 | 4.0 | 33 |
| Mar 25 | 4.7 | 91 |
| Apr 25 | 4.7 | 99 |
| May 25 | 4.7 | 61 |
| Jun 25 | 4.6 | 108 |
| Jul 25 | 4.6 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Renting out your home of over 14 years is never easy, logistically or emotionally”
“Very disappointed with the service from Dexter, particularly Olivier Babylone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.2 out of 5 (poor) | 2.6 out of 5 (poor) | +11% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 |
Bottom line: Dexters Estate Agents is #4 of 5 on overall rating in this group. On value, Pretty Little Home scores higher (4.7 vs 2.2).
1,000 reviews of Dexters Estate Agents. Filter by what matters to you.
Renting out your home of over 14 years is never easy, logistically or emotionally. Elizabeth and the team at Dexters have guided us through this journey with professionalism, diplomacy, and efficiency. We’re incredibly grateful for their support and understanding, especially given that the process is rarely straightforward or predictable. Thank you!
She handled a difficult situation with calmness and the issue was resolved quickly
Response time is very quick. Always reply to emails. Everything runs very smoothly. Good at dealing with issues quickly and efficiently. Leighton Hanson at the SE London office was very efficient and helpful.
Quick answers to the questions people ask most.
Dexters Estate Agents provides a range of property services including letting, property management, and sales. For detailed information about specific services, please visit our website or contact us directly.
You can reach out to a property manager by visiting our website and using the contact form or by calling our office directly. Our team is ready to assist you with any queries.
Our office hours may vary by location, so we recommend checking our website for the specific hours of your nearest branch or contacting us for more details.
The rental process typically involves viewing properties, applying online, and signing a tenancy agreement. For a step-by-step guide, please refer to our website or get in touch with our team.
Maintenance requests can be submitted through our online portal or directly to your property manager. Our team is dedicated to responding to issues promptly, so please reach out for more assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I'm happy to give 4 stars to Leighton and the Dexters' Property Management Team for their ongoing help in managing the tenancy of my former home - they have been accessible, efficient and easy to work with.
Very friendly and actually want to help you solve any issues with the flat. Petros has been keeping in touch with us to make sure everything is running smoothly.
Dexters East Dulwich have managed our property for some years - a shout out to Kirlon and Lizzie for some recent perseverance and good natured support, much appreciated.
This is a review for Monika Piszczyk, not Dexters as a company. Monika has been managing our property for 2 years now and she is the most friendly, timely and approachable property agent I have met. She is prompt with repairs, flexible and will always follow any job until it is completed. I couldn't recommend her more. She is an asset to Dexters.
During some ongoing works at our rental property our property manager Sacha (Lewisham) was responsive, supportive, and professional. She kept us regularly updated and was always quick to respond to queries; she was also incredibly helpful in liaising with our landlord. While the works took far longer to be completed than anticipated - for reasons relating to insurance - they were eventually completed to a good standard and Sacha was an excellent point of contact throughout.
Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.
Rhian did a fab job coordinating contractors for a job that needed to be done at our home, and also made sure everything was in order.
Thank you for Sabiya and Dexter Team to arrange the replacement of the microwave oven, greatest help and services
Sherina Downes looked after all my flats. She did a good job always visiting flats and looking after the tenants. Mrs MN Ahmad
We started our tenancy with dexters Shepards bush around a year and a half ago where we experienced a good few issues with the flat on moving in including no water/leaks etc. we also had problems with the door to the building not locking behind itself allowing access to anyone on the street. This was handled rather slow and I was speaking to probably 3/4 different members of staff, waiting home taking time off work and losing income to have contractors not turn up and then turning up unannounced without knocking etc. Recently, we have spoken with Sherina who has done our property inspection and was very professional and friendly. She has helped with a couple of issues the flat has had recently extremely promptly and provided me with helpful updates and kept in contact throughout. Myself and my flatmate are grateful to have her as a point of contact for anything further and believe she is an asset to Dexters as it is rare to find such good customer service in a lot of estate agents in London.
Ella has been helpful and proactive in addressing the issues in the flat I am renting. She kept me updated throughout the process and ensured that everything, from fixing spotlights to resolving a water meter leak and mould problem, was taken care of efficiently. I really appreciate her prompt communication and commitment to getting things sorted. Thank you, Ella!!
Victoria has been really helpful with us. Our gate code was recently changed and she helped us to sort it. Thank you so much.
Joanne Witter and team have been taking care of our multiple properties for years now and they always a phone call away to sort out any concerns.
Dexters Estate Agents is a leading estate agency operating in London, with a significant presence through 40 offices in Central London and over 80 locations across the capital. The company specializes in property transactions, offering services for buying, selling, and renting residential properties. With a focus on local expertise, Dexters aims to assist clients in navigating the London real estate market, providing tailored support for both property buyers and sellers. The target customers of Dexters include homeowners looking to sell or rent their properties, as well as prospective buyers and tenants seeking to find their ideal home in London. The company also offers a free property valuation service, reinforcing its commitment to helping clients understand their property’s worth in a competitive market. Through its extensive network and comprehensive market knowledge, Dexters positions itself as a trusted partner for individuals and families making significant property decisions in London.
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