Digi-Key Electronics is a leading distributor of electronic components, providing a wide range of products to customers in the electronics technology sector. The company specializes in offering an extensive inventory of components, including semiconductors, passive components, connectors, and more, catering to both small-scale engineers and large corporations in need of reliable electronic solutions. Targeting engineers, manufacturers, and hobbyists, Digi-Key serves a diverse customer base by delivering high-quality products alongside efficient logistics and customer support. The platform features an easy-to-navigate website, allowing users to search for products, access technical resources, and place orders seamlessly. Through its commitment to providing comprehensive electronic solutions, Digi-Key Electronics supports innovation across various industries.
Digi-Key Electronics receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers highlight issues with order processing and customer service, noting a lack of responsiveness to emails and inquiries.
Complaints about unreliable shipping timelines and unexpected fees, particularly for international orders, are prevalent. Despite these concerns, some customers appreciate Digi-Key's extensive selection of electronics and report fast delivery for certain orders. Positive experiences mention decent prices and the ability to source hard-to-find components. However, the overall sentiment is marred by frustrations over poor communication and order fulfillment. As a result, Digi-Key's reputation suffers, reflecting a predominantly negative experience among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 60 | 100% | -1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 3 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Shipping options change depending on website's language, order had a processing delay of a whole day, high shipping c...”
“Despite this, my order was later cancelled with the explanation that I had not provided a VAT number — a requirement...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | 1.5 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Digi-Key Electronics is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.5).
60 reviews of Digi-Key Electronics. Filter by what matters to you.
I love Digi-Key's website. It is top notch for finding the parts you need. However, they are no longer quick to ship. I order from them regularly. They used to ship same day on orders up to 8 pm CST. Since Covid, you are lucky if they ship it the same day and sometimes it is 2 days later. I have been finding parts on Digikey, and then buying them on Mouser.
Everything worked wonderfully and the goods were dispatched on time
I sometimes have a tricky situation where the address I order to can change depending on time of year or my schedule. Now, most businesses can handle this reasonably well. Several emails deep into support and they've managed to mangle everything worse than I could ever hope to, and they changed my name to my OLD last name to boot, because they apparently cannot comprehend why my email addresses could possibly have my old last name in them, nor that the email tied to my paypal can be different from my normal email. I'm avoiding digikey in the future unless I have no other choice.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Buyer beware!! I asked if I could evaluate a product and still return it, and was told yes. When I tried to return it, they informed me that the "terminal screws looked used" and denied my return! How can you evaluate a product without "using the terminal screws"? Don't expect any customer support from DigiKey. Try Mouser instead!
Hab bei Digikey Original Ersatz für einen defekten Treiber für eine Fluence LED gefunden. Lieferung nach Österreich unter 7 Tage, gut verpackt. Gerät verdrahtet, einschalten, LED funktioniert wieder. Preis war sehr günstig. Bin super happy das alles reibungslos geklappt hat, Danke.
Stundenlang nach Teilen gesucht, bestellt & per paypal bezahlt. Bestellbestätigung erhalten und über24h später dann dubiose Email von einer dubiosen Emailadresse wegen Kreditkarteninfos, bzw. Telefonüberweisung erhalten. Was soll sowas? Absolut nervig, intransparent und inakzeptabel, da die Teile schnellstmöglichst benötigt werden und das ganze die Anmutung von fraud hat. Ich rate sehr davon ab, bei Digikey zu bestellen.
too hard to be their customer, can't buy anything from them - whoever is in charge of their accounting or outsourced needs to be fired!
Comme un commentaire précédent, j'ai failli ne pas passer commande à cause des mauvais retours concernant la douane. Aucun souci pour ma part. Commande passée lundi très tard le soir, colis reçu via UPS, mercredi matin (sachant que le colis est expédié depuis les Etats-Unis). UPS ne m'a pas demandé de payer de frais supplémentaire. J'avais une petite appréhension car l'incoterm était CPT pour UPS au moment de choisir le transporteur. Il faut bien prendre le temps de comprendre le fonctionnement des frais de douane pour éviter les mauvaises surprises. CPT veut dire que si frais de douane il y a, ces frais seront avancés par le transporteur et ce dernier demandera au destinataire de le rembourser en plus de frais de dossier non négligeable. Au moindre centime avancé par UPS, il y aura des frais de dossier qui pourraient dépasser le prix de la commande elle-même si on a acheté des petites choses. Pour les commandes de moins de 150€, digikey collecte directement la TVA et l'enregistre via une plateforme européenne (IOSS). Elle communique cette information au transporteur (en tout cas UPS dans mon cas) pour que ce dernier ne paye pas à nouveau la TVA auprès de la douane francaise. Concernant les frais de douane en soit (différent de la taxe TVA), il faut savoir qu’on a une franchise de 150 euros. Pour certains articles, cette franchise n’est pas appliquée. Très content de DigiKey et vraiment impressionné par les prix compétitifs et la rapidité de la livraison malgré que ça soit expédié de l’autre côté de l’atlantique.
I've made a purchase in Digikey and made the PayPal payment with no problems. They decided to make the shipment (they did not ask me permission to do that) in two transactions and two boxes wich makes me pay two different customs process 50 USD each. When I send them an email asking who would pay the second customs process they ignored the question an said something about an stock error. Next day they started to make DAILY debits of 12.15 USD for no reason. I've sent an email to customer support and got no answer. Tried to open disputes in PayPal for these transactions but it seems is not allowed to make these with Digikey. Today 26 Feb and another debit from Digikey on my card, 6 in total now. Today I've called the bank to get the card cancelled with gives me the inconvenient to be without card for a few days and to be charged by the bank for the new card. I'm done buying with Digikey - closing account. PayPal also - closing it too - as the protection plan does not work with all companies. So Mouser from now on
Teile suchen ist extrem mühsam bis unmöglich geworden da ich die ganze bestätigen muss dass ich kein Bot bin.
I ordered parts from Digikey for a class project that not even cost $25.00. I soon received an email from Digikey asking me to provide my bank routing and account numbers, a government photo ID, and social security number. The utter hubris of a company attempting to seek information they have no right to even request. I should also add that Digikey is no where even setup to hold and protect that information. It won't be long until we hear about a class action liability case.
moi j ai commandé des pièce chez digikey je les reçu en 5 jours il ont oublié certain pièces il m ont envoyer avec un autre envois alors arrêter vos mensonge pour le dedouanement que des mensonge mois je n est rien payer et j ai reçu ma commande normal Merci
Site pas sérieux du tout . à fuir ....
A few decades back it was common to hear talk about how large US companies could deliver an item to the UK quicker than most local competitors. The world has changed a lot since then. However, I ordered some obscure items on Monday morning (due to no stock elsewhere) and they surprised me by turning up early this Wednesday morning from the US. Very impressive. And nice to see the use of non-plastic protective packaging.
Funkar smidigt så länge man går via deras hemsida. Dock knöligt med all info de vill ha om slutkunden
I live in the US and have no issues with Digikey. Every order has been correct as far as getting the right components. Components are packaged extremely well. Packages arrive in a timely manner. I will continue to do business with them for sure.
Digi-Key Electronics is a leading distributor of electronic components, providing a wide range of products to customers in the electronics technology sector. The company specializes in offering an extensive inventory of components, including semiconductors, passive components, connectors, and more, catering to both small-scale engineers and large corporations in need of reliable electronic solutions. Targeting engineers, manufacturers, and hobbyists, Digi-Key serves a diverse customer base by delivering high-quality products alongside efficient logistics and customer support. The platform features an easy-to-navigate website, allowing users to search for products, access technical resources, and place orders seamlessly. Through its commitment to providing comprehensive electronic solutions, Digi-Key Electronics supports innovation across various industries.
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