Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.3	60	100%	-1.8	● Low

2.3 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 1.0▼ 1.8
12-month avg: 1.7
All-time: 2.3
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Value	Trend	Reviews
Digi-Key ElectronicsThis company	2.3 out of 5 (poor)	100 out of 100	1.8 out of 5 (poor)	2.7 out of 5 (poor)	1.5 out of 5 (poor)	—	60
GRADE MOBILE	4.1 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.0 out of 5 (good)	—	1,060
Mazuma Mobile	4.5 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	4.3 out of 5 (good)	—	1,060
DigitalLicense	4.7 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	3.9 out of 5 (good)	4.9 out of 5 (good)	—	1,000
Dustin Home Danmark	4.0 out of 5 (good)	100 out of 100	3.7 out of 5 (good)	4.2 out of 5 (good)	—	−1%	1,000

Bottom line: Digi-Key Electronics is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.5).

Reviews

60 reviews of Digi-Key Electronics. Filter by what matters to you.

2.3ⓘ

Customer reviews (60)

0 reviews in the last 12 months

Write a review

Baxter

1 review

Aug 17, 2023

AVOID

Pretending to be UK based but it’s not you have to pay import taxes to the UK AVOID AVOID AVOID AVOID

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Simon

1 review

Aug 15, 2023

Wir bestellen regelmäßig dort

Wir bestellen regelmäßig dort. Super schnell, extrem viel Lagernd, bei Problemen immer freundlich und hilfsbereit. Klar passiert mal der eine oder andere Fehler, aber bis jetzt wurde immer super schnell reagiert und wir waren am Ende immer Zufrieden! Danke! Weiter so ;-)

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Alvaro Hermida

1 review

Aug 9, 2023

You pay DDP incoterms but get CPT and big problems on customs

Beware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe (through digikey dot de, digikey dot es or the other fake "local" branches, all of them just aliases of digikey dot com at 204.221.76.76), you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...), because you can only contact AI chatbots clumsily posing as humans, with the intelligence of a frog and the rudeness of a gorilla. The current ChatGPT technology can write convincing text, even haiku, but it doesn't understand what "DDP incoterms" means. Or maybe it doesn't understand what "written contract" means. Not to mention "alleged misappropriation of taxes, duties and customs"... I will never buy again from DigiKey, but they will keep abusing innocent makers until we stops them. Just browse their Trustpilot page, activating "all languages", to see the horrifying experiences reported from France, Germany, Spain... Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can verify the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.

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Frank L

1 review

May 11, 2022

Terrible Customer Service - BANNED FROM DIGIKEY!

Ordered an item that was on backorder. When the date came around it was supposed to ship, I logged into their website and it still showed "Pending" for a status. I figured, no big deal, probably just running a bit late. Fast forward a couple days, I login again, and it now shows "Cancelled/Voided". I immediately contacted customer service via live chat. They told me that paypal denied the payment, and they tried to email me twice. For starters, theres nothing wrong with my paypal account. I use it daily without any problems whatsoever. Second, I never received any kind of communication that there was an issue with my payment. I checked my spam, trash, etc, no emails indicating any kind of problem (plenty of marketing emails though, those seem to come in waves). The only email I found that somewhat lines up with the dates they said they sent an email on, was an "empty" template email that said verbatim the lines of: "Dear $name, You would place your rich text here". Obviously someone forgot to fill out the details here. On top of that, the item i ordered, is now on backorder for the next year! They offered me zero resolution to this or even admitted that they made a mistake. Instead, after a heated conversation with one of their support supervisors (Josh), they banned me from using their service in the future. I have never in my life experience such terrible customer service. Its not even about the order, its about how they handled the whole situation. If they would have just say. "Sorry, we messed up!" I probably wouldnt be leaving this review. Ya'll need to do better, the reviews here on trustpilot are pretty obvious to that point. UPDATE (5/19/2022): After opening a BBB complaint regarding my experience, I was contacted by a representative from Digikey. They apologized for the poor experience and admitted that they were having issues with their internal email system, which explained why I did not get any emails regarding the payment issue. They overnighted me the item I ordered free of charge, so at least their retention department is on point.

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Month	Average	Reviews
Sep 24	2.3	3
Oct 24	1.0	1
Nov 24	1.0	1
Dec 24	2.0	1
Jan 25	1.0	1
Feb 25	1.0	1
Mar 25	2.5	2
Apr 25	—	0
May 25	3.0	3
Jun 25	1.0	2
Jul 25	1.0	2
Aug 25	1.0	2

Digi-Key Electronics reviews & trust report

Digi-Key Electronics has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 19 positive reviews

Top complaintsof 39 negative reviews

How it compares

Reviews

Customer reviews (60)

AVOID

Wir bestellen regelmäßig dort

You pay DDP incoterms but get CPT and big problems on customs

Alternatives to Digi-Key Electronics

GRADE MOBILE

Mazuma Mobile

DigitalLicense

Dustin Home Danmark

Mobile Monster

Bitdefender

The CrowdTrust Experience⭐

Terrible company to do business with

Rücknahme verweigert

Absoluter Saftladen

Je ne comprends pas les avis négatifs

Rasante Lieferung

Fraude aux droits de douanes et…

Glaubt nicht Jedem

Tolles Sortiment und rasche Lieferung

Worked fine

Keine Kostenfreie Lieferung. Ab einem bestimmten Gewicht der Ware muss der Kunde den Transport und die Einfuhrumsatzsteuer selbst bezahlen.

Einmal und nie wieder!

Nonexistent customer service

Rude and unhelpful

A lot of reviews about unprofessional…

Terrible Customer Service - BANNED FROM DIGIKEY!

Bild Dir deine Erfahrung selber!

Terrible company looking for personal info they have no right too know

About Digi-Key Electronics

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