Dimplex is a company that specializes in electric heating and cooling solutions, including electric fireplaces, space heaters, and HVAC systems. The company provides residential and commercial heating products designed to offer energy-efficient climate control options. Dimplex serves customers through retail partnerships and direct sales channels, focusing on electric alternatives to traditional heating methods.
Dimplex receives a generally positive reception from customers, particularly for its efficient and well-designed heating products. Reviewers appreciate the electric heaters for their consistent performance and eco-friendly features, making them suitable for various settings, including retail and commercial spaces.
Many highlight the effective installation process and the quality of the products, with some noting the aesthetic appeal of items like electric fireplaces. However, there are notable complaints regarding service, particularly concerning follow-up support after installation. Customers express frustration over delayed responses and communication issues during the warranty process. While the heating solutions are praised, the overall customer experience is marred by inconsistent service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 |
12 reviews of Dimplex. Filter by what matters to you.
7 months ago
We needed an efficient heating solution for our large warehouse space and Dimplex delivered exactly what we needed. The industrial heaters they recommended work perfectly even in our drafty building.... See more
7 months ago
Initial installation went well and the heating units work fine, but when we needed warranty service, it took multiple calls to get someone out. The repair was eventually completed but the process was... See more
7 months ago
These electric heaters provide even, comfortable warmth throughout our store without the noise of traditional HVAC. Customers have commented on how comfortable the shopping environment feels. Installa... See more
7 months ago
The products themselves are solid and energy-efficient, but we had some communication issues during the ordering process. Delivery was delayed twice without much explanation. Once everything was insta... See more
Quick answers to the questions people ask most.
Dimplex specializes in electric heating solutions including electric fireplaces, wall heaters, baseboard heaters, and air conditioning units. They also offer outdoor heating products and commercial HVAC solutions for businesses.
You can use the dealer locator tool on Dimplex's official website by entering your zip code or city. This will show you authorized retailers and certified installers in your area.
Yes, Dimplex provides warranty coverage that varies by product type, typically ranging from 1-3 years. Warranty details and registration information can be found in your product manual or on their website.
Dimplex offers technical support through their customer service team via phone and online resources. You can access installation guides, troubleshooting tips, and product manuals on their website.
Customer service hours may vary by region and department. It's best to check the official Dimplex website or contact information for current business hours and availability.
Dimplex works with a network of certified dealers and installers who provide professional installation services. Contact your local authorized dealer to arrange installation for your specific product.
You can register your product online through the Dimplex website using your product model number and purchase information. Registration helps ensure warranty coverage and access to customer support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We needed an efficient heating solution for our large warehouse space and Dimplex delivered exactly what we needed. The industrial heaters they recommended work perfectly even in our drafty building. Only minor complaint is that the initial consultation took longer to schedule than promised.
Initial installation went well and the heating units work fine, but when we needed warranty service, it took multiple calls to get someone out. The repair was eventually completed but the process was frustrating.
These electric heaters provide even, comfortable warmth throughout our store without the noise of traditional HVAC. Customers have commented on how comfortable the shopping environment feels. Installation was professional and the units blend well with our decor.
The products themselves are solid and energy-efficient, but we had some communication issues during the ordering process. Delivery was delayed twice without much explanation. Once everything was installed though, we've been happy with performance.
The technicians were knowledgeable and completed the installation on time. Product works well but the overall cost was higher than expected. Would have appreciated more transparent pricing upfront.
Had an issue with one of our units after 18 months and their technical support walked me through troubleshooting over the phone. When that didn't work, they sent a technician out within 48 hours at no charge. That's the kind of service that keeps customers loyal.
The heating equipment itself is well-designed and efficient. However, the sales process felt rushed and we didn't get all the information we needed upfront. Would recommend the products but suggest asking lots of questions during consultation.
The electric heating system works as advertised. Customer service is decent though response times could be faster. Products seem well-made but nothing particularly stands out compared to competitors.
Love that these electric heaters don't require gas lines or produce emissions. Perfect for our green building certification requirements.
We've been using Dimplex systems across multiple locations for two years now. Consistent performance and reasonable operating costs. The remote monitoring features are particularly useful for facility management.
Been using Dimplex products for our office building for over 3 years now. Their electric radiators are incredibly efficient and the customer service team is always responsive when we need technical support. Installation was smooth and the units have been virtually maintenance-free.
Very satisfied with the electric fireplace we purchased. Looks realistic and heats our conference room perfectly.
First, check your warranty status and consult the troubleshooting guide in your manual. If the issue persists, contact Dimplex customer service or your local authorized dealer for repair options.
Yes, Dimplex provides commercial-grade heating and cooling solutions for businesses, including industrial heaters, commercial fireplaces, and HVAC systems. Contact their commercial division for specific business needs and pricing.
Dimplex is a company that specializes in electric heating and cooling solutions, including electric fireplaces, space heaters, and HVAC systems. The company provides residential and commercial heating products designed to offer energy-efficient climate control options. Dimplex serves customers through retail partnerships and direct sales channels, focusing on electric alternatives to traditional heating methods.
