The wrong colour bullnose edge was delivered and it took another 5 days to get the correct colour
Incorrect bullnose edging delivered

Dino Decking is a UK-based supplier specializing in composite outdoor products, including decking, fencing, and cladding. The company focuses on providing durable and low-maintenance solutions that combine the aesthetic appeal of wood with the longevity of composite materials. Their product range is designed to enhance outdoor spaces, making them suitable for both residential and commercial customers looking for effective and stylish outdoor solutions. Customers can browse an extensive selection of composite products available for quick UK delivery. Dino Decking emphasizes affordability by offering competitive prices through a direct-to-consumer model, eliminating the need for middlemen. Additionally, the company provides free sample packs, allowing potential buyers to evaluate the quality of their products before making a purchase.
Dino Decking receives high praise for its fast delivery and excellent customer service, with many reviewers noting that products arrive quickly and in good condition. Customers appreciate the quality of the decking, often highlighting the ease of ordering and the helpfulness of the delivery staff.
However, some complaints arise regarding delivery issues, such as receiving incorrect colors or damaged boards, which can lead to delays in getting the right products. Despite these occasional setbacks, the majority of consumers express satisfaction with their overall experience, emphasizing the company's responsiveness in resolving issues. Overall, Dino Decking is viewed positively, with a strong reputation for quality and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 97 |
| Sep 24 | 4.7 | 60 |
| Oct 24 | 4.6 | 61 |
| Nov 24 | 4.9 | 49 |
| Dec 24 | 4.4 | 35 |
| Jan 25 | 4.6 | 33 |
| Feb 25 | 4.9 | 68 |
| Mar 25 | 4.7 | 105 |
| Apr 25 | 4.7 | 102 |
| May 25 | 4.4 | 111 |
| Jun 25 | 4.5 | 110 |
| Jul 25 | 4.7 | 52 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordered sample pack and it was received very quickly”
“Incorrect bullnose edging delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | −1% | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 |
Bottom line: Dino Decking is #3 of 5 on overall rating in this group.
500 reviews of Dino Decking. Filter by what matters to you.
Incorrect bullnose edging delivered
I ordered on Monday 16th June- expected delivery by Friday 20th June. By Thursday 19th I'd heard nothing so I rang in and was told the delivery team would ring me straight back- they didn't but I got an email saying delivery on Saturday 21st. Great I thought. I had a guy coming to fit the decking on Sunday 22nd and had specifically ordered with Dino because of the faster delivery timeframe. Saturday 21st came and went. I have had to pay a £100 cancellation fee to my deck fitter as there was no decking ready to be fitted and he couldn't work. Not his fault. I called Dino decking on 23rd June and yes the driver had called in sick so hence the missed delivery. I asked if my £60 delivery fee would be refunded and the answer is no- it's in the T+C's- you'll get nothing. This is appalling! Deliveries get missed, people get sick but at least do what any decent business would do and refund YOUR mistake. So I am now £100 down - I may as well have paid the higher price for decking locally and actually received the goods on time. I will say the staff in the office have been very pleasant each time I have spoken to them but Dino decking really needs to use some level of judgement and refund delivery costs when appropriate. I hope the decking is at least decent quality when it finally gets here.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dino decking’s products are very good but their customer services is horrific. Their delivery times are inaccurate - I was told to expect delivery on a specific Monday. It didn’t turn up. I called later on the Monday afternoon for an update. The employee said the system changed the delivery date and that I’d get the order on Wednesday. Because of their error and lack of communication, I needed to rearrange a day off and pay for my builder to come to the property on Wednesday only for the decking to not turn up again!! When I contacted customer services, they did not have any explanation or care for the fact that I had taken a day off work and paid for the builder to be on site to start their work for only the decking to not turn up. In fact, I was told that the cost incurred were my issue despite the fact that the delivery dates given were not fulfilled by the company at all. As I say, the product itself is good but if you’re able to collect or arrange delivery yourself then you’ll be better off as their customer service was shocking.
After purchase they emailed to say the delivery was the following day. The timeframe was between 7am-8pm. The delivery guy was super friendly and helped us unload the decking. Disappointed that the amount calculated on their website didn't provide the amount to cover the sq metre. I purchased for 3mx3m. I also purchased wastage which included, wasn’t enough. I called support for help and they said they’d call me back as they couldn’t help over the phone. They didn’t call me back. They later emailed to suggest cutting the support to have a smaller space than what I ordered. It doesn’t help that what’s is going on the decking won’t fit. They need to update their calculator or make it clear on the website that the sq metre is NOT guaranteed.
We have had the product for about 5 years now and initially all was fine . Overtime there are now large gaps between planks . When we queried how we fix this , we were told it’s natural shrinkage and not covered by the warranty When we asked how and what tool to use use ourselves we were told “ A screwdriver may work, but it would be up to you to choose the correct tool.” Aftercare and support has been very poor and unhelpful
I had given measurements over the phone my measurements were correct but I have been given 10 piece decking and two bags of screws and fitting . I think the company tries to make money by sending extra items which is wrong I have asked other peoples on social media they said they have been shafted by dino decking . I have spoken to them they said I would have to deliver the very long items which I will have to pay and dino decking will reduce by another 10%. Don’t use this company I fell for the fake reviews I will never use them again.
Sent a sample pack out within two days then followed up with an email offering a quote, requested a quote saying I wanted to order within a few days, heard nothing so requested a quote again but still heard nothing. Tried to phone but was on hold for ages so gave up and ordered from another supplier.
Be careful ordering using the online tool - it over ordered aluminium joists and under ordered bull nose edging. Unfortunately, it is £30 delivery fee for the bullnose edging that we need to finish the job. Also, returns are at my expense which is going to be pricey. Shame that the delivery fees and returns are expensive and not easy.
Product is great. Service is not great. Your delivery schedule is not good enough for small businesses.
I live in the North of Scotland so I paid a consideable amount for Dino delivery. I then found that I had underestimated and had to get more boards. Dino Orders desk were going to charge me £360 again for jusyt 2 boards. They did send 2.2m edging strip by Parcelforce at a cost of £30. I asked them to cut the 2needed boards into 2m sections and send by parcel force. However this seemed to be too much for them to cope with. Very poor customer service!
Really disappointed. After spending close to £3000 with Dino Decking I was looking forward to getting the material and decking fitted. The first five decking boards were fitted before concerns regarding the colour were raised. Had they sent out two different colour by mistake? No, it turns out the first set of boards fitted were completely covered in some sort of 'grime' which couldn't be removed, not that dirty boards should ever be delivered in the first place. I then spent the rest of the day sorting through 90 odd decking boards, separating the dirty and clean ones. I can only think that 1) these are returns from another customer that have been re-sent out without being checked or 2) these have been sat around in dino decking storage in an appalling condition. Why these were then mixed up and hidden with clean boards is beyond me, looking at the pictures posted did you not think anyone would notice the difference? Bonus star given for a quick initial delivery, however looking forward to getting these replaced ASAP.
We bought this decking 3 years ago and it still looks lovely, Stone composite deck. One board has broken and require a single replacement board, cut and delivered. Simple request? The sales team were rather surly and I could only buy a 4m length and their facility can't cut anything and has to be delivered... £120 for a £26 board, and no exceptions! They wouldn't drop with another order if they happened to be coming this way for any less money. I'm rather disappointed with the service here, unfortunately seemed to be a common word. I advise if you are buying from Dino, order more than you'll need as it will cost you later!
Everyone writes about the delivery of the goods how quickly it arrived, and what about the quality because for me it's not so good because it shrinks and expands depending on the weather.
Delivery was excellent, service response excellent However the product is more brittle than others and we have now found splits in the handrail after installation and it was handled well. On my other property I used cladco and have not had an issue, sorry dino not again!
Dino Decking is a UK-based supplier specializing in composite outdoor products, including decking, fencing, and cladding. The company focuses on providing durable and low-maintenance solutions that combine the aesthetic appeal of wood with the longevity of composite materials. Their product range is designed to enhance outdoor spaces, making them suitable for both residential and commercial customers looking for effective and stylish outdoor solutions. Customers can browse an extensive selection of composite products available for quick UK delivery. Dino Decking emphasizes affordability by offering competitive prices through a direct-to-consumer model, eliminating the need for middlemen. Additionally, the company provides free sample packs, allowing potential buyers to evaluate the quality of their products before making a purchase.
This profile hasn't been claimed by the business owner.