They used TNT and lost 1 of 2 parcels
They used TNT and lost 1 of 2 parcels. No communication after & no compensation even though I paid insurance. Rubbish. Do NOT deal with them.

Direct Courier Solutions is a logistics company specializing in the delivery of a wide range of items, including car parts, musical instruments, kayaks, and pallets. The company offers various shipping options tailored to meet diverse customer needs, including same-day deliveries, overnight service, and standard deliveries within 48 hours. Their commitment to providing reliable courier solutions ensures that customers can depend on timely and secure shipments. Targeting both individual consumers and businesses, Direct Courier Solutions operates throughout the UK, Europe, and beyond. The company prides itself on its customer-centric approach, with services designed to accommodate shipments of all sizes, ensuring that no job is too big or small. With a dedicated team available 24/7, Direct Courier Solutions aims to make the shipping process straightforward and efficient for all clients.
Direct Courier Solutions receives high praise for its excellent service and efficient operations, with many reviewers highlighting the friendly and helpful staff. Customers appreciate the ease of booking and the prompt delivery of items, often noting that their packages arrive in prime condition and within the promised time slots.
Specific mentions of staff members, such as Aimee and Mike, underscore the company's commitment to customer support and communication. However, a small number of reviews express dissatisfaction with certain aspects of the service, particularly regarding issues with items and after-service support. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction and reliability. Overall, Direct Courier Solutions is viewed positively, with many customers eager to recommend their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 67 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 67 most recent reviews.
“Excellent service”
“before you try and negate blame for an appalling service, terrible customer services and a loss of time chasing you u...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | — | 67 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Direct Courier Solutions is #2 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 4.1).
67 reviews of Direct Courier Solutions. Filter by what matters to you.
They used TNT and lost 1 of 2 parcels. No communication after & no compensation even though I paid insurance. Rubbish. Do NOT deal with them.
Excellent 1st class service, trouble free collection and next day delivery.excellent comms, delivery driver very helpful. I will use again without question,
Terrible company worst I ever experience, booked for collection but failed. As I called them just before 5pm to find out out what happened (after I already called twice during the day and was confirmed the collection would take place), the salesperson hanged up on me. Their motto is "We take it personally"...now I understand what it means...they are rude and will treat their unhappy customers as toilette paper. Stay away from this company as far as you can, I thought they were reliable and top customer care, I was wrong...terribly wrong!
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Booked, got email to advise collection day so took time off work to wait in. No one turned up so rang customer service just to be told wait it will be today. No it wasn't. Rebooked and again waited in, first excuse driver couldn't find me, strange as never had this problem before. Day went by so again phoned customer service and again told to wait. No one turned up. 3rd attempt, waited in, day went by so called them to find out its outsourced to TNT but they couldn't call them as told its pointless. So I did and made sure the driver had my mobile, he called and collection was finally made. So DCS just outsource, customer service not interested or can't be bothered. So unless you take control it doesn't happen. Suggest you avoid .
I booked a consignment with this company to have them collect a 4x4 tyre for me in Yorkshire and deliver to the Greater London area. Their prices seemed reasonable and their delivery times - next day in most cases - was great. Because of the size of the tyre, it wasn't wrapped or packaged in any way. I've shipped tyres before and had them collected just as they are. When the driver turned up to collect, he refused to take the tyre because "it's too big and heavy" - it's a 4x4 tyre of course it is heavy! - and "it needs to go on a pallet and be wrapped". I confirmed with customer service that it didn't need to go on a pallet but it would need to be wrapped as per the guidance on their website. Had to pay £10 collection failure fee. Didn't agree with it, but went along and paid the fee since I missed that it had to be wrapped. Collection booked again for Tuesday afternoon and the driver never showed. Finally collected on Wednesday morning and the first thing the driver did was laugh about such a big tyre being wrapped and tore the packaging off. He said it was likely to come off during the shipping anyway. He slapped the shipping label on the tyre and away it went. Tried to work with customer service at Direct Courier Solutions since I paid a £10 collection failure fee when in fact it was collected exactly as it was prepared originally. They've got my money so have no interest in working with me any longer. In the end, I've got the tyre and I'm out an extra tenner however I will not use this company again and have advised everyone I can to do the same.
You pay. They give you a pickup day (not a time - a whole day). They miss the pickup 'day'. You waste a day waiting for them at your house. The person you're sending the parcel to gets annoyed. You try and call them but their office shuts at 5 - but apparently you have to wait for the courier until 5:30. You then wait the next day. All to save £10 over a reputable couriers. Lose, lose, all round.
Direct Courier Solutions is a logistics company specializing in the delivery of a wide range of items, including car parts, musical instruments, kayaks, and pallets. The company offers various shipping options tailored to meet diverse customer needs, including same-day deliveries, overnight service, and standard deliveries within 48 hours. Their commitment to providing reliable courier solutions ensures that customers can depend on timely and secure shipments. Targeting both individual consumers and businesses, Direct Courier Solutions operates throughout the UK, Europe, and beyond. The company prides itself on its customer-centric approach, with services designed to accommodate shipments of all sizes, ensuring that no job is too big or small. With a dedicated team available 24/7, Direct Courier Solutions aims to make the shipping process straightforward and efficient for all clients.
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