Diversion Stores is a UK-based company specializing in vehicle customization and car accessories. Their extensive product range includes items designed to enhance both the aesthetics and functionality of vehicles, such as body kits, sun strips, bespoke wheels, and lighting solutions. The company caters to car enthusiasts looking to personalize their vehicles, offering both subtle enhancements and more extensive modifications. In addition to their extensive catalog of vehicle accessories, Diversion Stores also provides vehicle servicing and maintenance options, allowing customers to book services conveniently through their website. With a focus on quality and customer satisfaction, Diversion Stores aims to meet the diverse needs of car owners seeking to upgrade their driving experience.
Diversion Stores receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the quality of products and the helpfulness of staff, with comments on great customer care and fast delivery for certain items, such as custom steering wheels and Volkswagen badges.
However, a substantial number of consumers express frustration over long wait times for orders, with some waiting over three months for items that arrived defective or not at all. Complaints about poor communication and unexpected fees, such as restocking charges on returns, are prevalent. While some customers report positive experiences and recommend the company, others warn against potential delays and inadequate customer service. Overall, the sentiment is divided, reflecting both satisfaction and disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 1.0 | 2 |
| Apr 24 | 3.0 | 1 |
| May 24 | 1.0 | 2 |
| Jun 24 | 1.0 | 1 |
| Jul 24 | 3.7 | 3 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“Placed a few orders through Diversion over the last year and will continue to use them and recommend them where possible”
“I will request a refund if I don't hear anything within the next day”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 3.1 out of 5 (fair) | 3.0 out of 5 (fair) | — | 26 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: Diversion Stores is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.0).
26 reviews of Diversion Stores. Filter by what matters to you.
Customer support was great, however I waited 2+ months for the order of my headlight eyebrows and a black badge for my car. The timeframes were inconsistent showing around 4 weeks max on the listing then when in contact they said 6-8 and I received the actual products far after 8 weeks which just isn't what I'd expect, especially for products as common as these. The quality of the products appear to be good!
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 46% are 1–2★.
Diversion Stores is a UK-based company specializing in vehicle customization and car accessories. Their extensive product range includes items designed to enhance both the aesthetics and functionality of vehicles, such as body kits, sun strips, bespoke wheels, and lighting solutions. The company caters to car enthusiasts looking to personalize their vehicles, offering both subtle enhancements and more extensive modifications. In addition to their extensive catalog of vehicle accessories, Diversion Stores also provides vehicle servicing and maintenance options, allowing customers to book services conveniently through their website. With a focus on quality and customer satisfaction, Diversion Stores aims to meet the diverse needs of car owners seeking to upgrade their driving experience.
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