DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography
DJI receives a mixed response from consumers, with many praising the quality of their drones and excellent post-sale service, particularly in cases of damage or malfunction. Reviewers highlight the DJI Mini and Mavic series as top-notch products that deliver professional results.
However, a significant number of customers express frustration with the company's customer support and service delays, often citing long wait times for repairs and issues with product functionality. Complaints about the DJI Mimo app and software updates causing problems with devices are also prevalent. While some users report positive experiences with replacements and support, the overall sentiment leans heavily toward dissatisfaction due to service-related issues. Consequently, DJI struggles to maintain a favorable reputation amidst these challenges.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Other sources rates this company 5.0, Trustpilot 2.3. Trustpilot carries the most weight (98% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 60 | 98% |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 2.3 | 25 |
| Jun 25 | 2.4 | 36 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“In my opinion, this is the best customer service in the world”
“Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | 2.6 out of 5 (poor) | — | 61 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: DJI is #5 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 2.0).
61 reviews of DJI. Filter by what matters to you.
Over a year ago
This is a test review to verify the import functionality is working correctly.
Over a year ago
Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised. I bought mine in Brazil through a reseller, I used 1 time it under the claimed limits (under 20 m, no drops, no misuse... See more
Over a year ago
I like Dji! Is a good company,quality stuff but 1 thing i hate the most. I would like to buy gimbel for phone but I’m stopped because i have to use that Dji Mimo so i can use all the features of the... See more
Over a year ago
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website (Additionally includes one 120W Solar Panel, one Car Power Outlet... See more
Quick answers to the questions people ask most.
DJI specializes in drone technology and aerial photography equipment, including consumer drones, professional cinematography drones, and handheld cameras. They also produce accessories like batteries, propellers, and carrying cases for their devices.
DJI products are available through their official website, authorized retailers, and electronics stores worldwide. You can also find DJI products at major online marketplaces and specialty drone retailers.
DJI typically provides a limited warranty on their products that covers manufacturing defects and hardware failures. The warranty period and specific terms vary by product, so it's recommended to check the warranty information for your specific device.
You can contact DJI customer support through their official website's support section, which offers live chat, email support, and phone support options. They also provide extensive online resources including user manuals and troubleshooting guides.
Yes, DJI provides repair services for their products through authorized service centers and their official repair program. You can initiate a repair request through their website or by contacting customer support directly.
Registration requirements vary by country and drone specifications. In many regions, drones above certain weight limits must be registered with aviation authorities before use. Check your local regulations and DJI's guidance for specific requirements in your area.
DJI Care is an optional protection plan that provides coverage for accidental damage and other incidents not covered by the standard warranty. It's designed to offer additional peace of mind for drone operators, though it's not mandatory for product operation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
Other sources Low volume · weighted down | 5.0 | 1 | 2% | — | ● Not enough data |
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.
This is a test review to verify the import functionality is working correctly.
Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised. I bought mine in Brazil through a reseller, I used 1 time it under the claimed limits (under 20 m, no drops, no misuse). Still, it got water damage because of a factory sealing defect ,confirmed by the official DJI service. Now It's charging me 261 Euros for the repare it! Even with warranty!!!! It's UNBELIEVABLE Be careful what you trust when they claim “waterproof” if you buy outside your region, you’re basically left alone when things go wrong. HORRIBLE SERVICE!!!
I like Dji! Is a good company,quality stuff but 1 thing i hate the most. I would like to buy gimbel for phone but I’m stopped because i have to use that Dji Mimo so i can use all the features of the gimbel.. In that app i can not film HDR with the phone, i don’t have control over the mic’s ,focus etc.. what is the point of forcing us to use that app if is that bad? You can improve it or let us to use whatever filming apps we want for our phones.So simple.
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website (Additionally includes one 120W Solar Panel, one Car Power Outlet to SDC Power Cable (12V/24V), one DJI Power Solar Panel Adapter Module (MPPT) and one DJI Power 1000 Protective Storage Bag to recharge the DjI Power series via car charger or solar power.) After purchasing I received an email of the items purchased and included in the deal for £799 and noticed that the one DJI Power Solar Panel Adapter Module (MPPT) was not listed on the break down after speaking with customer service they informed me that even though it is listed as INCLUDED on there website as part of the deal this item apparently is not included and expect me to purchase this in addition you can not sell a customer a item and change what items are included after purchase !!!! Please avoid being scammed with this currant deal if I do not receive the listen item as stated on there website as park of the deal I will be sending all items back and buying a eco flow power station instead
Nightmare Experience – Delayed, Faulty, and Missed Work Ordered my DJI Osmo Pocket 3 with next-day delivery — it took over 2 weeks to arrive. When it finally came, the camera didn’t work and had to be sent back for repair. I was told a replacement would arrive yesterday but the courier (DPD) never showed up. I urgently needed it for a VIP event and have now lost paid work because of all these delays. DJI told me they can’t do anything and that it’s stuck at a depot. Absolutely no accountability, and the experience has been extremely stressful and disappointing for a working creative. Due to the repeated failures in my service and the delay caused by both DJI and their chosen courier, I expect compensation or a resolution that acknowledges the financial impact this has caused. As I brought this in the uk I’m protected under the Consumer Rights Act 2015.
Productos estupendos, con soporte y de gran calidad. Destaco principalmente el servicio postventa: tuve un accidente con mi dron DJI sin garantía ni seguro y me ofrecieron un reemplazo completamente nuevo a un precio muy competitivo. Todos los agentes, chat y servicio de entrega excelentes (desde el accidente a recibir el nuevo dispositivo pasaron solo 3 días). Mis felicitaciones al servicio de atención al cliente.
Leeres Paket nach Reparatur bekommen. Nach einem Schaden habe ich die Drohne zur Reparatur in das DJI Servicecenter geschickt. Der Vorgang wurde sehr schnell abgewickelt und nach der Bezahlung wurde das Paket sehr schnell zurückgeschickt. Leider war aber keine Drohne mehr im Paket. Wer die Drohe gestohlen hat ist reine Spekulation. Das Paket war nur einseitig verklebt und die Dokumentation seitens DJI lückenhaft. Seit drei Wochen werde ich nur vertröstet. Anscheinend ist DJI hier nicht an einer Lösungsfindung interessiert. Meine Empfehlung: DIE DEFEKTE DROHNE AUF KEINEN FALL ZUR REPARATUR PER UPS NACH UNGARN ZU DER FIRMA IVYTECH SENDEN!!!!
Mooie producten, maar 3 maanden verder, geen camera en bijna 700€ armer... Op 18 april heb ik de Osmo pocket 3 creator combo besteld. Ik heb een keer store credit gekregen omdat ze hem pas na 2 weken zouden kunnen leveren. Prima. Helaas ben ik sindsdien bijna 700 euro armer en heb ik nog steeds mijn product niet. DHL heeft mijn handtekening vervalst en weet ik het wat met mijn pakket gedaan. DJI start een onderzoek maar daar hoor ik inmiddels niks meer van (laatste reactie DJI: 14 juni). We gaan nu maand 3 in van geen camera en geen geld. Waardeloos dat je als bedrijf je klant zo laat zitten. De producten zijn prima, maar haal ze alsjeblieft gewoon in een winkel en bestel ze niet online.
I bought a DJI Mini 4 Pro. I couldn't turn on the controller and there was no manual in the box.
I, bought DJI mini more combo from Argos few months back. Long story short my drone had crashed which is not my fault. I, explant to the customer service team exactly what happened. Anyway after they received my damaged drone they asked me to pay £50.00 where as my drone was still under warranty. What a 'RIP OFF' so I had no choice then had to pay £50.00, If under no warranty then I don't mind but was still warranty. I love to give them ZERO if there is one. And even worse thing after I sent few emails they sent me a link asked me to choose one items that best suits me. I thought they giving me one just because of that but guess what NO I had to pay for it? Seriously is this kind of jokes
I, bought DJI mini more combo from Argos few months back. Long story short my drone had crashed which is not my fault. I, explant to the customer service team exactly what happened. Anyway after they received my damaged drone they asked me to pay £50.00 where as my drone was still under warranty. What a 'RIP OFF' so I had no choice then had to pay £50.00, If under no warranty then I don't mind but was still warranty. I love to give them ZERO if there is one. And even worse thing after I sent few emails they sent me a link asked me to choose one items that best suits me. I thought they giving me one just because of that but guess what NO I have pay for it.............? Seriously is this kind of jokes
I’m incredibly satisfied with DJI’s service. I purchased a DJI Mini 4K, and it flew beautifully. I also added DJI Care to my purchase. After many successful flights, the drone had a hard landing and stopped responding. Fortunately, DJI's service was absolutely top-notch. They shipped me a replacement drone within just one day—before I had even sent the damaged one back. And it didn’t cost me anything extra. Today, DJI even called me to ask if I was happy with the new device. In my opinion, this is the best customer service in the world. Truly premium!
I recently crashed my Mini 4K into a tree which cracked open the body and ripped one of the arms clean off. I logged a case on DJI Care Refresh, paid my £27 excess and two days later I had a brand new replacement with no questions asked. I honestly can’t fault them, a fantastic customer experience and I was back out flying before I knew it.
Je suis possesseur d'un mavic mini 1ere génération dont la nacelle s'est bloquée (4 ans d'utilisation). J'ai dû faire appel au sav de dji et un bon de livraison m'a été envoyé par mail. Direction SAV et au bout de 4 jours j'ai reçu un devis de réparation 25€ de pièces et 70€ de frais de port. Accepté dans la foulée et quelques jours plus tard retour d'un drone NEUF ou tout comme. BREF je recommande
I use DJI drones a lot for my business and they’ve always delivered pro-level results. When I had an issue with my Mini 4 Pro, DJI replaced it free of charge instead of just repairing it — brilliant customer service. Reliable, high-quality gear I can trust every time.
non posso che elogiare il servizio assistenza su un drone mini 4 pro per la tempestività e la qualità dell'intervento ad un costo irrisorio. Drone spedito per l'assistenza dall'Italia in Francia
Do not shop here they will discriminate you and Treat you like shit when your dyslexic or have any Learning disability My order number it 0440381650416
I've been with DJI since the Spark and owned three drones, all well maintained. My Mavic 2 Zoom was perfect—until a firmware update ruined it. After that, I couldn't fly more than 100m without signal loss, even in open countryside. Forums showed many had the same issue. The only workaround: force it onto 2.4GHz manually, every time. Eventually, I sold it out of frustration. Years later, I got the Mini 3 Pro—same story. After months of not flying, one "necessary update" wrecked the signal again. My RC-N1 controller even overheated and died after that update. Had to buy a new one. Conclusion: updates should improve things, not brick your gear. DJI doesn’t even let you downgrade. Save your money—your drone will probably work great for a year, then turn into an expensive paperweight. Not buying from them anymore PS: don't waste time with support if you don't have dji care refresh, they don't care.
Totally disgusted with dji support, after receiving a new remote because of fault they are refusing to unbind and i cannot fly and won’t answer me total rip off
In April 2025, I lost my DJI Mini 3 while flying in a high-altitude area. The loss wasn’t my fault—the controller and drone suddenly disconnected without warning. Despite the lack of flight data, DJI concluded that I was at fault. Under the one-year warranty, I should have been eligible for a free replacement. However, DJI unilaterally made the decision without any transparency, effectively acting as both judge and party. In the end, I was required to use the DJI Care Refresh service and pay $169 USD to receive a replacement DJI Mini 3. Truly disappointing.
Firmware updates can be performed through the DJI mobile app or DJI Assistant software on your computer. The system will typically notify you when updates are available, and the process involves connecting your device and following the on-screen instructions.
First, ensure safety and stop using the device immediately. Document the incident and contact DJI customer support to report the issue and explore repair or replacement options. If you have DJI Care coverage, you may be eligible for incident-related services.
Yes, there are various flight restrictions including no-fly zones around airports, government buildings, and other sensitive areas. DJI drones include geofencing technology to help enforce these restrictions, but operators should also familiarize themselves with local aviation regulations.
You can find compatible accessories through DJI's official website, authorized retailers, or by checking your product's specifications in the user manual. DJI's website typically lists recommended accessories for each product model.
Try updating the app to the latest version, restarting your mobile device, and ensuring you have a stable internet connection. If issues persist, you can contact DJI support or check their online troubleshooting resources for app-specific solutions.
DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography
