DJI receives a mixed response from consumers, with many praising the quality of their drones and excellent post-sale service, particularly in cases of damage or malfunction. Reviewers highlight the DJI Mini and Mavic series as top-notch products that deliver professional results.
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However, a significant number of customers express frustration with the company's customer support and service delays, often citing long wait times for repairs and issues with product functionality. Complaints about the DJI Mimo app and software updates causing problems with devices are also prevalent. While some users report positive experiences with replacements and support, the overall sentiment leans heavily toward dissatisfaction due to service-related issues. Consequently, DJI struggles to maintain a favorable reputation amidst these challenges.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Other sources rates this company 5.0, Trustpilot 2.3. Trustpilot carries the most weight (98% of the score).
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.3
60
98%
2.4 / 5 overall
=
61 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
2.4
12-month avg
2.4
All-time
2.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
2.3
25
Jun 25
2.4
36
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
Top praiseof 20 positive reviews
Customer service45%
9 mentions
Quality20%
4 mentions
Delivery10%
2 mentions
“In my opinion, this is the best customer service in the world”
On “Customer service” · Jun 19, 2025
Top complaintsof 40 negative reviews
Customer service68%
27 mentions
Payment issues25%
10 mentions
Warranty23%
9 mentions
Damaged20%
8 mentions
“Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised”
On “Customer service” · Jun 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Just to let you know: the DJI Action 5 Pro is NOT truly waterproof as advertised. I bought mine in Brazil through a reseller, I used 1 time it under the claimed limits (under 20 m, no drops, no misuse).
Still, it got water damage because of a factory sealing defect ,confirmed by the official DJI service.
Now It's charging me 261 Euros for the repare it! Even with warranty!!!! It's UNBELIEVABLE
Be careful what you trust when they claim “waterproof” if you buy outside your region, you’re basically left alone when things go wrong.
HORRIBLE SERVICE!!!
I recently purchased the DJI Power 1000 Solar Panel & Car Power Combo items list includes the below items as listed on there website
(Additionally includes one 120W Solar Panel, one Car Power Outlet to SDC Power Cable (12V/24V), one DJI Power Solar Panel Adapter Module (MPPT) and one DJI Power 1000 Protective Storage Bag to recharge the DjI Power series via car charger or solar power.)
After purchasing I received an email of the items purchased and included in the deal for £799 and noticed that the one DJI Power Solar Panel Adapter Module (MPPT) was not listed on the break down after speaking with customer service they informed me that even though it is listed as INCLUDED on there website as part of the deal this item apparently is not included and expect me to purchase this in addition you can not sell a customer a item and change what items are included after purchase !!!!
Please avoid being scammed with this currant deal if I do not receive the listen item as stated on there website as park of the deal I will be sending all items back and buying a eco flow power station instead
DJI specializes in drone technology and aerial photography equipment, including consumer drones, professional cinematography drones, and handheld cameras. They also produce accessories like batteries, propellers, and carrying cases for their devices.
Where can I purchase DJI products?
DJI products are available through their official website, authorized retailers, and electronics stores worldwide. You can also find DJI products at major online marketplaces and specialty drone retailers.
What is DJI's warranty policy?
DJI typically provides a limited warranty on their products that covers manufacturing defects and hardware failures. The warranty period and specific terms vary by product, so it's recommended to check the warranty information for your specific device.
How do I contact DJI customer support?
You can contact DJI customer support through their official website's support section, which offers live chat, email support, and phone support options. They also provide extensive online resources including user manuals and troubleshooting guides.
All 12 questions →Show fewer questions
Does DJI offer repair services?
Yes, DJI provides repair services for their products through authorized service centers and their official repair program. You can initiate a repair request through their website or by contacting customer support directly.
Do I need to register my DJI drone?
Registration requirements vary by country and drone specifications. In many regions, drones above certain weight limits must be registered with aviation authorities before use. Check your local regulations and DJI's guidance for specific requirements in your area.
What is DJI Care and do I need it?
DJI Care is an optional protection plan that provides coverage for accidental damage and other incidents not covered by the standard warranty. It's designed to offer additional peace of mind for drone operators, though it's not mandatory for product operation.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Nightmare Experience – Delayed, Faulty, and Missed Work
Ordered my DJI Osmo Pocket 3 with next-day delivery — it took over 2 weeks to arrive. When it finally came, the camera didn’t work and had to be sent back for repair. I was told a replacement would arrive yesterday but the courier (DPD) never showed up. I urgently needed it for a VIP event and have now lost paid work because of all these delays.
DJI told me they can’t do anything and that it’s stuck at a depot. Absolutely no accountability, and the experience has been extremely stressful and disappointing for a working creative.
Due to the repeated failures in my service and the delay caused by both DJI and their chosen courier, I expect compensation or a resolution that acknowledges the financial impact this has caused. As I brought this in the uk I’m protected under the Consumer Rights Act 2015.
Leeres Paket nach Reparatur bekommen.
Nach einem Schaden habe ich die Drohne zur Reparatur in das DJI Servicecenter geschickt.
Der Vorgang wurde sehr schnell abgewickelt und nach der Bezahlung wurde das Paket sehr schnell zurückgeschickt.
Leider war aber keine Drohne mehr im Paket.
Wer die Drohe gestohlen hat ist reine Spekulation. Das Paket war nur einseitig verklebt und die Dokumentation seitens DJI lückenhaft.
Seit drei Wochen werde ich nur vertröstet.
Anscheinend ist DJI hier nicht an einer Lösungsfindung interessiert.
Meine Empfehlung:
DIE DEFEKTE DROHNE AUF KEINEN FALL ZUR REPARATUR PER UPS NACH UNGARN ZU DER FIRMA IVYTECH SENDEN!!!!
Waardeloze service, wacht al maanden op onderzoeksuitkomst.
Mooie producten, maar 3 maanden verder, geen camera en bijna 700€ armer...
Op 18 april heb ik de Osmo pocket 3 creator combo besteld. Ik heb een keer store credit gekregen omdat ze hem pas na 2 weken zouden kunnen leveren. Prima.
Helaas ben ik sindsdien bijna 700 euro armer en heb ik nog steeds mijn product niet. DHL heeft mijn handtekening vervalst en weet ik het wat met mijn pakket gedaan. DJI start een onderzoek maar daar hoor ik inmiddels niks meer van (laatste reactie DJI: 14 juni). We gaan nu maand 3 in van geen camera en geen geld. Waardeloos dat je als bedrijf je klant zo laat zitten. De producten zijn prima, maar haal ze alsjeblieft gewoon in een winkel en bestel ze niet online.
I, bought DJI mini more combo from Argos few months back. Long story short my drone had crashed which is not my fault. I, explant to the customer service team exactly what happened. Anyway after they received my damaged drone they asked me to pay £50.00 where as my drone was still under warranty. What a 'RIP OFF' so I had no choice then had to pay £50.00, If under no warranty then I don't mind but was still warranty. I love to give them ZERO if there is one. And even worse thing after I sent few emails they sent me a link asked me to choose one items that best suits me. I thought they giving me one just because of that but guess what NO I had to pay for it? Seriously is this kind of jokes
I, bought DJI mini more combo from Argos few months back. Long story short my drone had crashed which is not my fault. I, explant to the customer service team exactly what happened. Anyway after they received my damaged drone they asked me to pay £50.00 where as my drone was still under warranty. What a 'RIP OFF' so I had no choice then had to pay £50.00, If under no warranty then I don't mind but was still warranty. I love to give them ZERO if there is one. And even worse thing after I sent few emails they sent me a link asked me to choose one items that best suits me. I thought they giving me one just because of that but guess what NO I have pay for it.............? Seriously is this kind of jokes
Do not shop here they will discriminate you and Treat you like shit when your dyslexic or have any Learning disability
My order number it 0440381650416
I've been with DJI since the Spark and owned three drones, all well maintained. My Mavic 2 Zoom was perfect—until a firmware update ruined it. After that, I couldn't fly more than 100m without signal loss, even in open countryside. Forums showed many had the same issue. The only workaround: force it onto 2.4GHz manually, every time. Eventually, I sold it out of frustration.
Years later, I got the Mini 3 Pro—same story. After months of not flying, one "necessary update" wrecked the signal again. My RC-N1 controller even overheated and died after that update. Had to buy a new one.
Conclusion: updates should improve things, not brick your gear. DJI doesn’t even let you downgrade. Save your money—your drone will probably work great for a year, then turn into an expensive paperweight.
Not buying from them anymore
PS: don't waste time with support if you don't have dji care refresh, they don't care.
Totally disgusted with dji support, after receiving a new remote because of fault they are refusing to unbind and i cannot fly and won’t answer me total rip off
In April 2025, I lost my DJI Mini 3 while flying in a high-altitude area. The loss wasn’t my fault—the controller and drone suddenly disconnected without warning. Despite the lack of flight data, DJI concluded that I was at fault. Under the one-year warranty, I should have been eligible for a free replacement. However, DJI unilaterally made the decision without any transparency, effectively acting as both judge and party. In the end, I was required to use the DJI Care Refresh service and pay $169 USD to receive a replacement DJI Mini 3. Truly disappointing.
I would give 0/5 for DJI’s customer service. I’m deeply disappointed with this brand. I believed they could compete with established camera brands in the industry, but that’s clearly not the case.
Everyone should be cautious when dealing with DJI OSMO POCKET 3. This is our second purchase with warehouse malfunction issues. The first purchase we were able to return it. Here’s what happened in my 2nd purchase:
"I activated my DJI on May 6th but didn’t use it until May 13th while preparing for a trip. The gimbal got stuck and wouldn’t move, even after multiple attempts. This issue occurred within the first week of activation (SHORTEN AS NOT ENOUGH CHARACTERS)
Being cautious, we decided not to take the DJI on our trip. Instead, we filed a case and planned to send the device back to DJI upon returning home. On May 22nd, we called DJI to confirm that we would receive a replacement rather than a repair. Since the product was ONLY 8 DAYS OLD WHEN WE ENCOUNTERED MANUFACTURER ISSUE, A REPAIR WAS NOT A REASONABLE SOLUTION.
On DJI’s website support main page, we were presented with four options: GEO Zone Map, Request Repair Service Online, DJI Care Service, and My Service Portal.
We selected option 2, assuming it covered both repair and replacement requests. During our call, we explicitly mentioned wanting a replacement and were assured that would be the outcome. However, we received an email today stating that only the gimbal part would be repaired. This is unacceptable, especially given we paid £619 Creator Combo + £50 Care Plan and had not even used the product at all.
The MOST DISAPPOINTING ASPECT of this experience has been DJI’s CUSTOMER SERVICE. The representative we spoke with showed no empathy and was extremely condescending, dismissing our concerns entirely. When we explained our case and provided evidence, the representative blamed us for choosing “repair” instead of “replacement.” While we acknowledged the error, we also explained that navigating the website isn’t intuitive, and as customers, we wouldn’t know to scroll down to find the replacement option as the support main page only listed 4 categories above.
Despite our explanation, the representative continued speaking over me and insisted the process was already underway, leaving no room for a solution. If customers are eligible for a replacement, shouldn’t the brand proactively suggest it? This is especially frustrating since we explicitly stated our preference during the initial call.
When I asked to speak with a manager, I was told the manager wasn’t available. Instead, I was advised to contact the warehouse directly. This was both confusing and unacceptable—why should I, the customer, deal with their warehouse operations? Isn’t that the responsibility of the brand representative?
This experience has been frustrating. For a brand aiming to compete with industry giants like Fujifilm, Canon, and Leica, such poor customer service is unacceptable. Imagine purchasing an iPhone or a Insta360 or even Canon Powershot V10, encountering a fault within a week, and being told the issue would be repaired instead of replaced. THAT WOULD NEVER HAPPENED AT ALL!
We requested a call with the manager and are hopeful that they will resolve this issue for us ASAP!!
12 Jun:
We have passed our case details to Dji representatives through trustpilot after 3 hours of posting this review. However, the UK Customer Service Manager did not do a call back as promised.
15Jun:
On June 13, we called an agent again about our case. During the call, the agent informed us that the manager was unavailable but reassured us that the case had been updated to replace the entire Creator Combo package—not just the DJI Osmo Pocket 3.
However, when we received the replacement package, we were shocked at how it was handled. The package was scattered and messily organized:
- While we did receive a brand-new box of sealed Osmo Pocket 3, however, inside the pouch (not in the creator combo box), it includes the power bank charger and mic were not covered with protective plastic. Instead, the sealed plastic was crumpled under the power bank, leaving it unprofessionally no wrapped and giving the impression it was used.
- The rest of the accessories were placed loosely inside a plastic bag.
- Most concerning, DJI hardcase was not placed in its original packaging/pouch but was shoved into a corner alongside bubblewrap, rather than properly stored/presented as expected from a replacement package.
We returned in pristine condition-sealed & organised exactly how we received it originally. To receive the replacement in a careless manner feels disrespectful & unprofessional. Please resolve this ASAP!
20Jun
We returned it to DJI & replied to DJI email yesterday. Waiting for another replacement.
Bella in ogni suo particolare ma dopo 10 minuti di registrazione, anche a temperature fredde, si surriscalda e smette di registrare.
Non compratela perchè non serve sono soldi buttati
Terrible experience with DJI. I ordered a drone on May 28 with a promised delivery of 2–4 days, but by June 9, nothing arrived. I called customer service and spoke with a supervisor after waiting 45 minutes—she was no help and told me to wait another 4 business days. I canceled the order after 12 days. I missed giving it as a birthday gift for my cousin. No clear info, poor support, and a complete mess. Very disappointed.
I was led to believe this was a trustworthy company
I was led to believe that this company was well-established and trustworthy. I bought a new DJI 4 K multi-pack drone from Amazon for my grandson, and he was absolutely delighted. As I am a pensioner, £375.00 is a lot of money for me on a pension. So I looked at the guarantee and found there is not one, only a return under certain conditions. So I thought I would protect the item by buying the 1-year care service in case of damage. Going on the downloaded app it just seems to run you around in circles in most cases, the DJI Mini 4K Fly More Combo, Drone is not listed or mentioned they give you a limited time to apply for the care service for £37.00 per year but there is no way of setting the service up, because I think for this drone, it's not available. I am 80 years old I find this type of service despicable. My advice would be to ignore the hype about this company's product because, without aftercare, it's useless. If anyone else has experienced the same, contact me so we can hopefully do something about this awful service Regards Debbie
Ik heb recent een van hun recente producten aangekocht, nl de Gimbal Osmo Mobile 7P. Bij het uitpakken was er geen probleem. Toen ik echter het toestel wou opstarten kreeg ik geen reactie, het zou nochtans volledig opgeladen toekomen. Toen ik probeerde om het toestel op te laden kreeg ik een rode flikkerende batterij indicatie ne wou het niet opstarten. Terug naar de verkoper (coolblue) en kreeg de volgende dag een nieuw toestel toegestuurd. Dit toestel wou wel opstarten en ik kon al de connecties uitvoeren. Echter na ongeveer een uur krijg ik de melding batterij op 20%. Opnieuw probeer ik op te laden en opnieuw krijg ik de indicatie voor een falende batterij. Alles terug naar verkoper en geld terug gevraagd zonder problemen. Blijkbaar is er een probleem bij de kwaliteitscontrole van de batterij.
🚨 CLIENTE FIDÈLE, MAIS DÉÇUE PAR LE SAV DJI 😡
Je suis une utilisatrice régulière de vos produits, mais aujourd’hui je dois témoigner publiquement de ma déception : j’ai retourné un appareil sous garantie, avec toutes les preuves d’envoi (photos, récépissé du transporteur…), et DJI prétend avoir reçu un colis vide… Résultat ? AUCUN REMBOURSEMENT, AUCUN PRODUIT, AUCUN SOUTIEN.
Je perds du matériel, du temps et des opportunités professionnelles, et votre service après-vente refuse toute responsabilité. C’est ça, l’expérience client DJI ?
My experience purchasing the DJI O4 4 Pro turned into a logistical and customer service nightmare. I ordered the product directly from the official DJI website, expecting a seamless transaction, but unfortunately, I was met with immense disappointment.
The main issue arose during the delivery phase. The DHL courier, instead of safely handing over the package, simply left it in front of my house—or, in the worst-case scenario, it might have even been stolen. This is absolutely unacceptable, especially for such valuable equipment. The lack of proper package security and the neglect of delivery procedures represent a serious failing on the carrier's part.
What's worse, the response to the problem from both DJI and DHL was far from satisfactory. I immediately reported the missing package to DJI support, but I was simply "fobbed off." A month-long unresolved investigation has yielded no results. My requests for the product to be resent were met with refusal. This situation is a true failure in managing claims and customer support. Patience has its limits, and a month of waiting for any concrete information or action is frustrating and stressful.
DJI refuses to unbind pre-owned Mini 3 Pro – despite legal purchase and repair
Hello everyone,
I’d like to share my disappointing experience with DJI in the hopes that it helps others avoid the same problem and maybe pushes DJI to change its rigid policies. I recently bought a second-hand DJI Mini 3 Pro in heavily damaged condition. I legally purchased the drone and invested significant time and money to repair it. After successfully fixing it, I tried to connect it to my DJI account — only to discover that the drone is still bound to the previous owner's account. Unfortunately, I don’t know the previous owner, and the seller is no longer responding to my messages. I’ve provided DJI with this information and even offered to sign an ownership declaration. I’m willing to take full responsibility and even speak directly with the original owner if they ever reach out. Yet DJI Support refuses to unbind the drone unless the original owner gives permission, even though they have not responded to DJI’s own contact attempts either. This policy effectively penalises honest buyers and renders second-hand DJI drones nearly unusable. It feels less like a security measure and more like a way to discourage second-hand purchases and push people toward buying new drones. If DJI truly cared about users and ownership integrity, they would implement a fairer and flexible verification process, especially when the previous owner is unreachable.
If you’re considering buying a used DJI drone, be extremely cautious. You may end up with a device you cannot use, no matter how legitimate your ownership is.
DJI, I hope you reconsider your approach. You're making it harder for people to trust your brand.
Best regards,
Rossen
Firmware updates can be performed through the DJI mobile app or DJI Assistant software on your computer. The system will typically notify you when updates are available, and the process involves connecting your device and following the on-screen instructions.
What should I do if my DJI drone crashes or malfunctions?
First, ensure safety and stop using the device immediately. Document the incident and contact DJI customer support to report the issue and explore repair or replacement options. If you have DJI Care coverage, you may be eligible for incident-related services.
Are there any flight restrictions I should know about when using DJI drones?
Yes, there are various flight restrictions including no-fly zones around airports, government buildings, and other sensitive areas. DJI drones include geofencing technology to help enforce these restrictions, but operators should also familiarize themselves with local aviation regulations.
How do I find compatible accessories for my DJI product?
You can find compatible accessories through DJI's official website, authorized retailers, or by checking your product's specifications in the user manual. DJI's website typically lists recommended accessories for each product model.
What should I do if I'm having trouble with the DJI mobile app?
Try updating the app to the latest version, restarting your mobile device, and ensuring you have a stable internet connection. If issues persist, you can contact DJI support or check their online troubleshooting resources for app-specific solutions.
About DJI
Claimed
DJI - The World Leader in Camera Drones/Quadcopters for Aerial Photography
