DJI reviews & trust report

However, a significant number of customers express frustration with the company's customer support and service delays, often citing long wait times for repairs and issues with product functionality. Complaints about the DJI Mimo app and software updates causing problems with devices are also prevalent. While some users report positive experiences with replacements and support, the overall sentiment leans heavily toward dissatisfaction due to service-related issues. Consequently, DJI struggles to maintain a favorable reputation amidst these challenges.

Summary generated with AI from recent reviews

Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 66% are 1–2★.

How do I update the firmware on my DJI device?

Firmware updates can be performed through the DJI mobile app or DJI Assistant software on your computer. The system will typically notify you when updates are available, and the process involves connecting your device and following the on-screen instructions.