Don’t use
Don’t use Ordered lunch as surprise for my daughter Found out the next day it never came No response from them Rip off

EatStreet is an online food delivery service that connects customers with local restaurants and eateries. By providing a user-friendly platform, EatStreet allows consumers to browse menus, place orders, and enjoy a variety of cuisines delivered directly to their homes or workplaces. The platform aims to simplify the food ordering process, offering options for delivery, takeout, and catering. The company's target market includes individuals and families seeking convenient meal solutions, as well as local restaurants looking to expand their reach and customer base. With a focus on enhancing the dining experience, EatStreet leverages technology to ensure that users have access to a diverse selection of food options, timely delivery, and reliable service. Visit eatstreet.com to learn more about their offerings.
EatStreet receives mixed reviews from customers, reflecting both positive and negative experiences. Many consumers appreciate the quality of food and the promptness of delivery, often highlighting the great service they receive from drivers.
However, a significant number of reviewers express frustration with order accuracy and customer service. Common complaints include receiving incorrect items, long wait times, and unresponsive support when issues arise. Instances of food being delivered to the wrong address or not at all are frequently mentioned, leading to dissatisfaction. Additionally, some customers report unexpected fees that were not clearly communicated. Overall, while there are positive aspects to EatStreet's service, the recurring issues with order fulfillment and customer support leave many feeling disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Communication kept through out the entire delivery process”
“They have large fees but fill in customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: EatStreet is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.1).
500 reviews of EatStreet. Filter by what matters to you.
Don’t use Ordered lunch as surprise for my daughter Found out the next day it never came No response from them Rip off
Unless you want to wait 2 hours for cold food and no refund, stay away from EatStreet.
I went what I thought was straight to the restaurant website on Google. Once I got to the restaurant to pick up my order they informed that it went through EatStreet without me ever knowing. Somehow I was redirected through them on Google without ever knowing! My order was about 30% higher than it should have been! Be very carful when ordering!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 58% of recent reviews are 4–5★ and 37% are 1–2★.
DO NOT USE EAT STREET EVER - THEY WILL TAKE YOUR MONEY FOR AN ORDER THEY CANNOT DELIVER BECAUSE THEY DO NOT HAVE DRIVERS BUT THEY WILL NOT REFUND YOUR MONEY - NOT ONLY DID THEY SCREW OVER THE RESTAURANT AS OUR FOOD SAT THERE - WASTED - THEY NEVER CONTACTED ME TO TELL ME OUR FOOD WOULD NOT BE DELIVERED. THIS IS A HORRIBLE SERVICE AND I WILL NEVER BE USING IT AGAIN AS WELL AS TELLING EVERYONE ELSE TO NOT.
Absolutely done with this company! I have had multiple times now where I order food and it gets canceled 30 minutes to over an hour later. I decided to give them another try and was excited to try a new restaurant. I realized 20 minutes or so after placing the order that it still had not been confirmed by the restaurant. I reached out to eatstreet to find out what was going on with the order. They took a few minutes to check on it then eventually told me the order had been canceled. It then showed up on the link to track the order that it had been canceled and email popped up notifying me and offering a $3 coupon for the inconvenience. Last time I ever attempt to waste money on this company and the way that they choose to work with these restaurants because what they are doing doesn't work.
Do not use this service. I never write reviews because I try to be understanding and know that issues happen here and there. But I find that Eat Street is NOT a reliable service and does not have the customer service or capital to secure or help fix any issues for their “customers”. I did not feel like a customer - more like a person that fell for a scam and over paid for a delivery that never came. When I called to check on my status of delivery / order, the Eat street employee was very rude and told me to just go pick it up if I was close. I was just online with an Eat Street agent trying to see if they could refund me for any portion of my order because they did not deliver it for an hour and a half, so I needed to go pick up the order myself. Before I could ask for anything, the agent did not make any attempt to solve my issue apart from telling me to take it up with the restaurant (the restaurant is operated by the nicest people - so I wanted to go to Eat Street for a refund since they did not deliver the appropriate info to the restaurant). Anyway - the agent ended the chat and I am left with having to take it up with the restaurant - which I will not be doing because they are a hard working group of kind small business owners. If the Eat Street “customer service team” exists and reads this - priority number 1 should be training your agent staff and 2 come up with some sort of small refund or credit option if you don’t deliver the service you are providing. You did nothing >.< just took my money OR would be taking the restaurant’s money for your mistake. I took a screenshot of the chat - it is now greyed out where the agent ended it the second after they sent the last messages so I couldn’t respond. Thanks lol.
Took my money no food was order
Their website kept glitching, when it finally did work it set em for pick up instead of delivery. And no way to change that restaurant can’t do anything. And because my rider was confirmed I was unable to be refunded!!! I had to reorder and have the first order sent with the second order and so far it’s been one hour and 15 minutes. Never again!!!! Customer was horrible in the email no empathy whatsoever and I’ll never use grub hub again. This is what I get straying from door dash
Super over inflated prices. Everything was 15-20 percent more than GH or the restaurant itself. Avoid. Also, notice all the positive reviews say "Invited"? Yeah. Some Johnny-come-lately food ordering app comes along and thinks, "Hey, we can just copy GH or whatever and add 20 percent to the prices, and show no fees and the stupid customer will be none the wiser and think they got a good deal". Genius. Can't wait to tell all my friends about this service. Oh, and let me reply to my comment for you. Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service at eatstreet.com so our Support team can take a look into this. Thank you!
Eatstreet is far and away the worst 3rd party delivery service. They haven’t updated their platform in years. It’s riddled with bugs probably because their engineers are student interns and can’t afford real ones. Their only customers are loyal midwestern restaurant owners that haven’t migrated because they don’t care about their guest service, just bought eatstreet and implemented it because they’re local, or just don’t want to bother with a proper evaluation of another software. The C level should be ashamed at the state of their product. As a forced eatstreet user in the past, and today, because some of my favorite local restaurants use them because of one of the reasons I stated above… I will forever drive to pickup food if you are my only option. As an outside observer who was once contacted by an eatstreet recruiter, the state of your tech and cx is a complete and total joke and scam. I say scam because your hidden fees…. Delivery fee: “FREE” fees: “this helps us operate.” You are con artists 😂
I ordered from eat street and was emailed saying my order was cancelled. I ended up ordering from another place but lo and behold while I am waiting for the order to arrive the "cancelled" order arrived! Turned out the restaurant had never actually cancelled and I ended up wasting time, money, and food. Way to go Eat street.
I ordered from a local pizza place. By the time all of the fees and tip were added, my bill was $50. The pizza did not arrive on time. I tried contacting help from Eat Street on three occasions, the pizza didn't come. I finally fed my guests leftover lasagna. The pizza arrived two hours after it was ordered. We didn't even want it because we had already eaten. Eat Street gave me a coupon for $4 off of my next order. REALLY?!!! Do not use this service! I reached out to their customer service email, and received no response, from what I read this is typical. Look up other reviews before ordering from them!
Here’s how useless these guys are: they took my money and placed my order with a restaurant that was closed for renovations. Now here’s how shady they are: when i didnt get my order and wanted my refund, they said i had to call the restaurant. Update: i just got eatstreets generic reply to contact them so they can look into this. I already gave them tons of opportunities to explore and resolve the problem as it was happening. Apparently they take no responsibility for the transaction once they place the order for you, and they WILL NOT contact the restaurant to help resolve issues. Just go directly to the restaurant and cut out the middleman. Eatstreet adds no value to the service you seek when you order food, and is just a hinderance. The restaurants they work with do their own delivering.
I NEVER got my food and they blamed me. I made a $40 order and waited for nearly an hour. When I got the notification that it was delivered, I looked for it at all my entrances and it was not there. I could not find the customer service number on the website and had to look it up. When I called it and explained the problem, the customer service rep began to blame me. He asked me if I included my apartment number, which I did. He then told me it was left at the door, which it wasn't. He kept trying to find ways of telling me how I messed up, or he insinuated that I was lying. This, of course, angered me and I told him to cancel my order and refund me. I merely put in a "request" to cancel my order and refund me and that there had to be an "investigation." I remember the days when a place would simply apologize and refund you rather than try to insinuate you are lying. It seemed to never occur to the man that his driver could have left it at the wrong address or may have stolen it. Eat street has lost a customer today. They are untrustworthy and have bad customer service. Do not let them steal your money.
Inflated menu prices instead of being transparent about service fees. Labeled as "preferred method" for online ordering which the restaurant I ordered from confirmed they would prefer orders directly through their own website or SpotOn. Deceitful scammed. They didn't actually bring any value to my ordering experience. I didn't find the restaurant through their website as I have eaten their many times in person. This was for a pickup order so delivery service wasn't ordered.
Eatstreet charges you between 20% - 40% of your order between all its "service" fees. They add on all kinds of costs, none of which go to the driver. Their fees meet or exceed my tips and I tip really well (NEVER less than 20% and minimum $7 per delivery fee because of gas - even if a few blocks away). I"m disabled so I rely on delivery, but even if you pay the annual service fee, they charge you additional costs. So you either end up screwing over the delivery drivers (which i won't do) or ES bleeds you dry.
My dinner last night never arrived and Eatstreet and the restaurant wouldn't take responsibility. Neither would or could give me a refund. One said the other needed to refund my money. If i could give a 0 I would.
Worst experience ever! Ordered through this service spent a good amount of money, order was incorrect. They are not capable of helping resolving anything. Never ever doing it again stick to UberEats 💯💯
EatStreet is an online food delivery service that connects customers with local restaurants and eateries. By providing a user-friendly platform, EatStreet allows consumers to browse menus, place orders, and enjoy a variety of cuisines delivered directly to their homes or workplaces. The platform aims to simplify the food ordering process, offering options for delivery, takeout, and catering. The company's target market includes individuals and families seeking convenient meal solutions, as well as local restaurants looking to expand their reach and customer base. With a focus on enhancing the dining experience, EatStreet leverages technology to ensure that users have access to a diverse selection of food options, timely delivery, and reliable service. Visit eatstreet.com to learn more about their offerings.
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