Very profesional and friendly.
Very profesional and friendly.

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
Beware of Hidden Fees and Unfair Practices I would give this company half a star if I could. My experience with them has been nothing short of disappointing. When I started, I was promised a percentage of 2.75%, which has now increased to just 3.4%, but the real issue lies with their excessive fees. If your load pays anything under $1,050, you’re charged a $35 fee per load, which amounts to roughly 7-8% of your earnings. This feels like a major cut into your income, especially when you’re already working hard to make the numbers work. To make matters worse, they lock you into a contract and hit you with hefty fees if you try to leave. It’s a system that feels designed to take advantage of you, rather than support you. I strongly advise looking elsewhere if you value transparency and fair business practices. This review outlines your frustration with the company’s practices while also being clear about the specific issues. Let me know if you’d like any tweaks!
Good service and attention.
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Ecapital the worst crap in faxtoraje, liars and thieves, I do not recommend them and Steve Aguilera the worst representative, omitting things and does not solve anything, crap, the assistants who carry almost all your loads are of no use to help you, they blame everything on the system, they deduct your money in each load and in each shipment, do not make a contract with them, save yourself a lot of problems and inconvenience, corefun is better faxtory and does not steal your money, I recommend that one, I am trying to get out of the contract and they do not respond, they are crap Ecapital la peor porquería en faxtoraje, mentirosos y ladrones, no los recomiendo y Steve Aguilera el peor representante, omitiendo cosas y no soluciona nada, una porquería, los asistentes que llevan casi todas tus cargas no sirven para ayudarte, le echan la culpa de todo al sistema, te descuentan el dinero en cada carga y en cada envio, no hagas contrato con ellos, ahórrate muchos problemas y molestias, corefun es mejor faxtoraje y no te roba el dinero, te recomiendo ese, estoy tratando de salir del contrato y no responden, son una porquería
Great communication
I joined Ecapital for factoring about 4 months ago, it has been the worst decision I ever made. I have had the worst experience with these people. Very terrible customer service, delaying funding which in turn costs me on cash flow, takes for ever to verify loads (can only verify with ancount payable, whatever etc), Account managers ignore calls, emails. Just the worst way to do business. And when I decide I want to leave, they ignore my numerous requests to get letter of release. My small business is failing because of these people and at the moment I don’t know what to do
Tube o tengo una mala experiencia con esta compañía que me engañaron diciendo que pagan en dos días las cargas y duran como 4 días y ademas me pusieron cargos escondidos , luego luego me cobraron un aproximado de 200 dlrs mas 3 dlrs por papeleo y pues no pensé que fueran tan l….. pero ya me robaron.
Horrible they always keep 500 forever . It costas 50,000 to get out of contract. Michael Tuzi or Mrs Glenda Jackson never verified Bol with brokers. Said they couldn’t for 2 weeks.. I their line of credit and fuel advances was a joke. 20% interest line of credit. No fuel advance. Send load on Tuesday won’t get paid for 7-10 days…. Don’t do it!!!!!!!
Excellent customer service.
For start i have to thanks Alex this guy went to the extreme with me to make sure that i have everything i cant thank you enough and the team they went beyond to finish set me up. If you choose E Capital you choosing one of the best if not the best.
The capital is a piece of s*** company .These people take their time responding. I've been trying to get in touch with someone in the contract department for over 3 months. No damn body bothered to call me back but they sure know how to collect your money and anybody who's thinking about using them. Be very careful because they will try to trap you in a contract and they trapped me. Don't be a fool like I was.........They contacted me but they still trapped me in a contract that I didn't want to be in. Even though my contract was due up in 3 days, they wanted me to pay $750 to cancel the contract that ain't no good......... Oh my God, after you've been sitting on my load 115 days now it's my fault you didn't get paid from a broker that you had registered as a grade a payer. It's also my fault I couldn't get out of the contract because that 115 day old bill broker hasn't paid because you got somebody sitting on their ass not doing their job. Look I already realized you got me trapped. I ain't got no choice but to deal with it. I'm just letting people know exactly how y'all are before they find their self in the same boat
La compañía es muy buena , pero creo que en lo particular hay un plus y es con la atención de Jorge Cruz representante de Ventas es muy eficiente y siempre está para cualquier duda y pregunta que tengas , saludos
This factory ecapital are scammers be careful fellas they file ucc on me with out me doing any business w them randy redler that is scamming people stay away from this company no good no good no good
Worst company I ever dealt with
The support received to complete a process was great.
Get rid of the cards,... What's the point in having direct deposit if you're gonna put it on a card?
wanted to give negative. complete scam, nothing else, don’t even think of these guys,, all the positive reviews seems to be false. Do the research and you will find out. These guys need to be imprisoned for scamming. the agents are biggest lier trying to hook up, we dealt with a guy Harsh.At the end he has completely vanished., and they start low and keep increasing the rates and time period. you will end up loosing business
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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