Angel nayak great account manager
Angel nayak great account manager. Customer service is excellent.

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
Angel nayak great account manager. Customer service is excellent.
This company has a stellar reputation, and its employees are highly qualified and experienced. They are very patient and quick to reply to all client demands. They also show you how to use your company account to expedite transactions. They never hesitate to engage in courteous conversation when you seek for help.
We are happy with our agent Theresa Gifford! The process is smooth, and she is always there to help. Highly recommend if you need factoring!
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I’ve partnered with Ecapital since 2013 and they have always taken good care of me.
Great factoring company. Theresa Gifford is the absolute best account manager!!! She has great communication and always makes our company feel important!
eCapital tiene muchos trabajadores sin experiencia o gente que simplemente no quiere hacer bien su trabajo. en 3s anos con ellos he tenido infinidad de account managers y problemas con mi cuenta cada semana. Prácticamente cada mes me cambiaban de manager y es un dolor de cabeza. las ultimas managers encargadas de mi cuenta an sido las mejores y mas trabajadoras encargadas que me an tocado que gracias a ellas no he cancelado mi contrato con eCapital. Especialmente Karime Flores.
Imagine booking a load Monday morning, drive for 3 days east, arrive Thursday at the shipper, hustle for them to unload, get all pertinent paperwork ready, signed BOL, scanned properly, photos of trailer and submit all of it that same night. Go to bed planning that next day you’ll be funded by ECapital only to wake up to $0 in your cash account. You calm yourself down and call to see what’s the reason for non purchase. After waiting in hold for a good 10 minutes, you get hold of Funding Assistance rep, her or she puts you on hold for another 15 minutes, then comes back with a response like “this load is going through the verification process, it should clear in the next 20 minutes and it’ll get purchased, don’t worry about it” an hour past, no funding, again, you call back, only this time you ask to speak to your account manager. Straight to voice mail, no call back! You keep trying and trying, go through Funding Assistance again, same answer! Before you know it, you get the famous recording “you’ve reached ECapital after normal working hours…” Your whole world comes crumbling, you’re 2500 miles away from home, cash strapped, fuel bill to pay, if not paid, they’ll deactivate your fuel card. Probably you have insurance bill due or mortgage.. Now, imagine this story keeps happening every week, with every load and instead of one truck, you have 6 or 7. Drivers are expecting their pay, banks their monthly payments, fuel company their weekly invoice… This is ECapital in a nutshell! It gotten so bad that one supervisor advised me on how to break my contact with them. Only explanation i have, this company is cash strapped. Keep away!
My experience was awesome ayla storie is the best
We’ve been factoring with ECapital for over two years now. Now that we have the right account manager, Dylan Druer, we couldn’t be happier. The verification dept. could use some adjusting but other than that we are content and appreciative to have their services.
Its starts with 1.9 or 2% just to get you to sign the contract than it goes up to 6% and you can’t do anything because you signed the contract. If you want to leave them they will ask between $7k to $20k to pay for termination fee! Stay away from them!!
VAMOS MUY BIEN CON ECAPITAL, MUY AGRADECIDOS CON ELLOS !!!
On Friday 2/14/2025 Ruth DuPlessis helped me at the last minute on a batch I needed to process before cut off time. Her customer service and punctuality is outstanding. Thomatra Latham - Latham Truck Lines
I have had a great experience with Ecapital. They are very responsable and have great customer service, very professional. Johnny and his team have been great with us. I Would recommend them to any company that needs Factoring Services!
Over all i give Ecapital 5 stars especially Danny Steward is my account manager and he is very professional to deal with a foreigners ,different English. He is very claim person and pay a deep attention to solve any issues i see,I know when I mention this Truckers or Carriers like to work with him a lot .you desire more than 5 stars sir,keep up a good work and thanks alot too for work with you during this 2 years :)
Where do I start? I have been a customer for many years. The changes in the last two years or so have been challenging. I hope you have it all figured out.
I have problems with my account sometimes but when I do Vicki Milham is the best at solving problems. She the best customer service representative ever. Ecapital is lucky to have her thank you Ms Vicki
Barbara has always been great, resolving any issues we may have
Danny Stewart, my account manager is a great person to work with he got answers, and he got solutions to problems. if there is a 10 star, I would give him that, eCapital is an excellent factoring company to work with. I will surely recommend eCapital
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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