Darlene is #1 I had a few accountants…
Darlene is #1 I had a few accountants out of my 4 years and she’s literally the best at what she does

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
Darlene is #1 I had a few accountants out of my 4 years and she’s literally the best at what she does
My Account Manager Ruth DuPlessis goes above and beyond to make sure my daily task is processed in a timely manner. If I have any questions Ruth respond asp email or phone very quickly and provide me with exceptional customer service.
Yadira Cajamarca 🙏 Professional Worker Is the best account Manager i had, I'm been working on this business since 2016. i was had a different Factoring companies. and i can Said. I like her Job! always she have time and fast response my emails or phone my Calls. Working For Ecapital Factoring company. she is the best 👌 Yadira Cajamarca! I'm Glad to have her for my account manager 💯 I Can said she is the best 👌 ACCOUNTS Manager I had 💯 % Professional Doing Job. i would like to said my review is for the account Manager only.
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Andrew Dunkley is one of the best account managers at ECapital freight factoring. Keep up the good work.
quick and helpful information
WE HAVE A GREAT EXPERIENCE WITH eCAPITAL AS A FREIGHT BROKER! THEY ARE ALWAYS THERE TO GUIDE YOU THROUGH ANY ISSUES YOU MAY HAVE WITH PAYMENT QUESTIONS, TECHNICAL QUESTIONS OR WHATEVER YOU MAY NEED. SOMEONE ALWAYS ANSWERS THE PHONE OR EMAILS YOU BACK IN A TIMELY MANNER! OUR ACCOUNT MANAGER , DALE LEMIEUX IS GREAT- ALWAYS THERE TO HELP AND RESPONDS QUICKLY TO OUT NEEDS, WE COULDN'T DO IT WITHOUT HIM! KUDOS TO YOU DALE FOR BEING OUR ACCOUNT MANAGER AND DOING A GREAT JOB FOR US AT CIL FREIGHT BROKERAGE!
Ayla Story, very joyful and great energy, explains well helpful
I have been in the trucking industry for many many years and have used many factoring companies, I wanted to let you know that Ecapital is one of the very best factoring companies. Specially Maria in the collections department. She is the very best and ALWAYS very respectful. Why: They are always very professional, very nice, very respectful, efficient, effective and fund you without hassle and on time all the time.
My Account Manager Web Kendry goes above and beyond to make sure my daily task is processed in a timely manner. If I have any questions Web respond via email or phone very quickly and provide me with exceptional customer service.
My Account Manager Theresa Gifford goes above and beyond to make sure my daily task is processed in a timely manner. If I have any questions Theresa respond via email or phone very quickly and provide me with exceptional customer service.
This review is on Darlene Desjarlais: Ms. Desjarlais is extremely professional, calm and hard working. I believed that all paperwork steps went through her, but took me a while that there's several desk and individuals desk/computer it actually goes across; with that stated Ms. Desjarlais does not just deal with her portion of her assignments she tracks the answers to each question or finds the individual and circulates emails etc. MS. DESJARLAIS GOES THE EXTRA MILE AND BEYOND. I strongly recommend Ms. Desjarlais be promoted into a supervisory position she definitely is an asset to eCapital. Extremely dedicated to her craft with a great attitude as well.
I wish I could give Dylan Druer at Ecapital 100 stars for working hard to make things happen for our company. He really listens and works hard to do what it takes to help our business run smoothly. I cannot say enough about Dylan except to try it for yourself. I'm sure you will have a wonderful experience with Dylan. Such a great account manager to work with.
My account manager DARLENE DESJARLAIS Is the absolute best , she goes above and beyond for my company. Thank you Darlene
No tienen el mejor servicio al cliente, creo que deberían mejorar la comunicación respecto a cuando hay alguna situación con el invoice, en mi caso tengo que estar preguntando porque la carga fue negada porque esto y porque lo otro, tengo que comunicarme con el broker yo y mover el proceso porque no creo que ellos como que hacen lo posible para pagar lo mas pronto posible, demasiados fees a parte del porcentaje acordado, y hace poco me entere de un minimo de carga en valor a subir y si es menos que eso tambien te cobran un fee aparte de los ya cobrados, cosa que no esta en mi contrato vigente, mi contrato se vence y tengo que enviar una carta notificandolo con antelacion que me parece bien pero tambien debo irme sin ningun balance pero no puedo dejar de subir cargas con ellos hasta el ultimo momento, ademas cobran otro fee $750 solamente por querer irme, yo la verdad no recomiendo esta compania.
My account manager is Ruth DuPlessis, she is professional and very friendly. She is always take a time to explain me whatever Im asking and always taking care of invices. THANK YOU RUTH
Lina Gomez has been my account manager for almost 5 years. She takes care of my account in a timely manner. It has been a pleasure working with Lina. Thank you
Very happy that Jack Carr took over my account. A lot of issues before that. Glad you guys took care of my concerns Thank you Jack Keep up the good work
Jack Kerr is about the best eCapital member I’ve delt with. The issue I’ve had with eCapital is not being able to understand my teammate. Once I got switched to Jack, everything has been so much better. While on the phone with him , is there’s an issue he seem to handle it while you wait instead of calling you back . Very professional, thanks buddy .
I always have a. great experience when dealing with Ecapital, Cheryl McIyntire always makes sure our funds are processed in time and makes are to communicate to me if there ae any issues with enough time to get them resolved. I have no complaints at all, she Does an excellent job.
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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