Great team
We recently transitioned from another factor to E Capital and the E Capital transition team made the process very simple.

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
We recently transitioned from another factor to E Capital and the E Capital transition team made the process very simple.
Very pro, Ryan Megan and Chad excellent,
Jake and Randy, has been very difficult to deal with after leaving a good report, which I did was very wrong and, they have not given me proper instructions on how to use the app now after over thirty days after factoring they have told me the broker double brokered me and now i can't get paid when they should have told me this first. Now Im having to write to BBB, Attorney General. and states Attorney. The company name Global Trucking Company Inc.
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I love the fact that they can walk you through any process you don’t understand and are willing to help without giving you an attitude. And they call you from time to time to ask if there is anything they can help you with. Thanks guys.
my agent always make sure things are going well. keeps in touch all the time .
Slow funding, no customer service.
Worst situation I've ever been in, The only good part about this situation is the app, Yet the rest of situation was hell The team seems to not know how to keep up with the paperwork, issue after issue took weeks to fix, I would of paid anything to get out of this contract, the charge back, the lack of communication between broker and ecapital seem heart wrenching, I almost went outta business dealing with these people, I COULDN'T wait till tye contract ended
Meagan has been very helpful during the entire onboarding process.
Very good quality service quick receive
Mr Jake thank you for having patience with me even though am from the Island and my speech is off but you always go above and beyond to get my need met. Mr Jake is very understanding and know his job very well iwould refer eCapital to anyone am having an awesome experience. Thanks again Mr Jake.
Great Experience
Prompt on paying invoices and never have an issue reaching someone for help
Hemos obtenido un gran comienzo. Estoy muy satisfecho con eCapital hasta la fecha. Gracias Angelica Montes por toda tu ayuda y paciencia.
Steve Aguilera went above and beyond to help us out. We weren’t sure when/where from our money was coming and he made the calls and made it happen for us, definitely 5 stars for Steve!
Justin has been amazing to work with, very honest and communicates well! Meagan walked me through the on boarding process and factoring my first invoice with ease! These two have confirmed I made the right decision to use this company.
My experience with E-Capital has been nothing but great. Anywhere from the first conversation to the last conversation. I worked with Jake Martin and he is absolutely phenomenal. He has always been available and responds quickly. All my questions where answered and he made sure I understand every aspect of the company. I would recommend this company and Jake to anyone in need of a Factoring Company.
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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