Ayla is the best account manager
Ayla is the best account manager! Always above and beyond!

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
Ayla is the best account manager! Always above and beyond!
Harshii, my account manager is awesome. He assists me with diligence and patience. This is only regarding Harshii. The company in general is another story.
Roseann Reutzel is our acct manager She is a huge asset for us. Anytime we ask her for assistance She's there for us in a flash. In all the years we've been with E Capital And all the account mangers we've been thru She by far is the best. She's a Keeper. Keep Up The Good Work!!!
Franki is efficient and prompt in providing resolutions. We are very happy and satisfied by her services.
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We AG freights been working with eCapital for two years now , since we got Franki as our account manager things been going quite smoothly, she understands the sense of urgency and has been delivering exceptional services. Cheers to Franki Croft
eCapital Factoring is the best.I'm using it since 2021 and I'm not leaving them. My manager Darlene Desjarlais she's the bestest. Whenever I need help Darlene was there for me.
Our experience has been great .We have had a few account managers and our current one is Simran kaler and she has helped us get funded promptly and up our credit as our business has picked up !
My account manager Paris M - is such a great person to work with...
The best Account manager Simran Kaler Thank you Simran Kaler
Simran Kaler is the best Account Manager that we ever have since we have been working with eCapital. Great Costumer Service
Darlene is the people’s champ
Great service
I want to thank you again Darlene for all your professionalism and expertise in supporting my business. I can't express enough how ECapital has helped my business grow in a troubling time.I always look forward to working with Darlene and staff to resolve any issues that may occur during day to day operations.
Michael Tuzi our eCapital Factory Account Manager have been providing our company a really great customer service experience.
Wanted to leave a review for my account manager Michael Tuzi. Always there right away whether I email or call. If he doesn’t have the answer he finds it from someone who does and always gets right back to me. There are times I am definitely not easy on Michael in times of dealing with uncooperative brokers, but I can rely on him to fight for me.
My account manager, Michael Tuzi, is awesome. He always goes above and beyond to help my company whenever I reach out to him, solving any issues I may have.
Our account manager, Ruth Duplessis, really takes of our account for us. No matter what it is, Ruth makes sure she get's us the answers and get's the job done in a timely manner.
Ruth DuPlessis, it's my account manager always help me on resolving trouble. will not go to another factoring company. eCapital doing great job!!
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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