I have been with eCapital over 3 years…
I have been with eCapital over 3 years now, and mostly the experience has been good. HALTHY ATMOSPHERE, AND QUICK RESPONSE AND SOLVING ANY ISSUES THAT YOU MAY HAVE

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
I have been with eCapital over 3 years now, and mostly the experience has been good. HALTHY ATMOSPHERE, AND QUICK RESPONSE AND SOLVING ANY ISSUES THAT YOU MAY HAVE
eCapital has been a critical business partner for my company for over 10 years. Working with Lee Ann Tucker was wonderful. She was always responsive, warm hearted, and quick to resolve any issues. Selecting the eCapital Team was a great business decision for me.
Great company to work with. Helga was very helpful walk me through step by step
I had the pleasure of working with Angel at Ecapital, and I couldn’t be more impressed with the experience! From start to finish, Angel was incredibly professional, responsive, and truly attentive to my needs. They took the time to explain every step of the factoring process and ensured I was comfortable with each decision. The level of customer service was outstanding, and I felt supported every step of the way. I highly recommend Angel and Ecapital for anyone seeking reliable, efficient factoring services!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ecapital definitely offers a very needed service. User friendly. Love Love Love Cheryl!! Always is so helpful and responds immediately when you leave a message.
Mi experiencia como cliente ha sido muy buena en los dos años que llevo con el factory. Muy atentos y diligentes con el servicio.
I have been with eCapital for 3 years now, and mostly the experience has been good. The portal needs some help as it has been messing up since you switched to the new system. We are not a big company so when you can't send money or put loads in to get funded its hard to keep trucks moving. My account manager Ruth DuPlessis has always helped in those situation going above the call of duty. If for some reasons she doesn't know the answer to a situation she will find way to get it resolved. I commend her for her performance at eCapital. Also the chat is a good tool for when your account manager is at lunch or not there for the day. You can get good responses there.
Getting a little slow with the payments for factored loads.
Ecapital has truly been a game-changer for our business! As a factoring company, their services have been instrumental in providing the cash flow we need to keep our operations running smoothly. The process has been seamless and efficient, making it easy for us to access the funds we need without any hassle. Harshii Yadav,who has been exceptional throughout our partnership. He is extremely knowledgeable, responsive, and always willing to go the extra mile to ensure our needs are met. Whether it's answering our questions, providing insights, or offering valuable advice, Harshii Yadav has consistently delivered top-notch customer service. Overall, we couldn't be happier with our experience with Ecapital and highly recommend them to any business looking for reliable and effective factoring services. Thank you, Ecapital and Harshii Yadav, for your outstanding support and dedication!
Always gets work done with the best of her abilities
Mrs angel nayak is the best rep I have had so far in the 4 years I’m been with eCapital
Ive been with eCapital for a few years now and I have had very good service and if a problem arose, it was always taken care of quickly. Harshii makes my funding go through weekly and knowing this makes it easier to conduct my business. Thanks to the crew with eCapital!
I have been working with ECapital for over 8years now, honestly speaking we have had a lot of ups and downs with the factoring itself and some employees, more downs than ups. But ever since Karime has been handling our account, she has been great, I would give her, herself a 5-star review. She really provides a great service, every phone call we have had she is always with a great attitude, fast, and reliable, ready to help with no excuses. Unlike many others at ECapital. She has been the best account manager we have had in 8+ years.
I had the pleasure of working with Harshii Yadav as my account manager at Ecapital, and I can't speak highly enough of the experience. From our very first interaction, Harshii demonstrated an exceptional level of professionalism and dedication. Harshii took the time to truly understand my needs and goals, providing tailored solutions that made a significant impact on my financial strategy. Their responsiveness and attention to detail were remarkable—no question was too small, and every concern was addressed promptly and thoroughly. What impressed me most was Harshii's ability to simplify complex financial concepts, making it easier for me to make informed decisions. They consistently went above and beyond to ensure I felt supported throughout our partnership. Thanks to Harshii’s expertise and commitment, I feel confident about my financial future. I highly recommend Harshii Yadav to anyone looking for a knowledgeable and trustworthy account manager at Ecapital!
Well Ruth DuPLessis has REALLY HELP Me THRU Understanding how things Work with an Nice Pleasant Fore Filling Voice that helps your Mind on your Money be at Peace especially when you Need it and it's Not Available yet through the Factoring Company you be Mad but somehow she convinces you that All is well
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
This profile hasn't been claimed by the business owner.