Good 👍 experience
Good 👍 experience

ECO Energy Services Ltd. is a UK-based company specializing in energy efficiency solutions through the ECO4 Scheme. This government-backed initiative provides fully funded heating and insulation upgrades to households with Energy Performance Certificate (EPC) ratings of E, F, or G. The company aims to help eligible homeowners reduce their energy bills, enhance comfort, and lower carbon emissions by replacing outdated, inefficient heating systems with modern alternatives. Customers of ECO Energy Services include low-income households and those receiving specific benefits who qualify for financial assistance under the ECO4 Scheme. The company facilitates the process by offering a range of grants, including free boiler, central heating, heat pump, and insulation grants. Through its services, ECO Energy Services has contributed to significant improvements in energy efficiency across numerous homes in the UK.
ECO Energy Services Ltd. receives high praise from customers for their quick and professional service, particularly in boiler installations. Many reviewers highlight the friendly and knowledgeable technicians who complete jobs efficiently and leave spaces tidy.
Positive sentiments are prevalent, with numerous customers expressing satisfaction and recommending the company for its effective service. However, some critical feedback emerges regarding customer service, particularly in relation to the ECO 4 grant process, where issues like no-shows and communication difficulties are noted. Additionally, a few customers mention problems with post-installation work, such as leaks and improper carpet replacement. Overall, while the service quality is generally well-regarded, there are areas for improvement in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 707 | 100% | -0.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 83 |
| Sep 24 | 4.5 | 76 |
| Oct 24 | 4.6 | 41 |
| Nov 24 | 3.9 | 23 |
| Dec 24 | 4.0 | 5 |
| Jan 25 | 4.7 | 20 |
| Feb 25 | 5.0 | 11 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 4.6 | 22 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and good service”
“Seems to be a criminal organisation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HVAC Services.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.4 out of 5 (fair) | 4.3 out of 5 (good) | 0% | 707 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | — | 1.3 out of 5 (poor) | — | 1,129 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 195 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 192 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | 103 |
Bottom line: ECO ENERGY SERVICES LTD. is #4 of 5 on overall rating in this group. On delivery, Embassy Gas scores higher (5.0 vs 3.4).
500 reviews of ECO ENERGY SERVICES LTD.. Filter by what matters to you.
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Very helpful and good service
Good but work no well
Not bad. Carpet wasn't put back right and a leak
The service was ver quick and the technician was very friendly.
They where Quick and tidy
Got on with the job, knowledgeable and tidy. Took all rubbish away. Friendly and thoughtful.
Applied, sent in all the relevant information and a survey was set-up for this morning. When a no-show I had to phone them. Spoke to agent, Emma Smith, who then told me I was not eligible despite previous emails saying I was eligible. I had not received an email to this effect, nor told the survey had been cancelled. She claimed to have phoned me several times. This was not true as there was no missed calls from their number. Wasted a whole morning.
Friendly and very polite
So professional and very Easy to talk and listen too vey quick in installing the new boiler no mess and once again so professional a big thank you 👍
They did amazing thankyou Worked hard
They fix it and able to complete on time and they are professionals, knows what they are doing.
It was great fitted very quickly efficiently a working fine very happy with the job essentially in system is a+
Polite and very helpful in all areas nothing was any trouble for them
The team of lads you sent to do the job were brilliant, friendly and helpful, would recommend to anyone
Very happy with the service, replaced my boiler under the ECO government scheme,. Very quick and efficient and great job done.
I am happy fitting new boiler
Very prompt service and professional service. New boiler installed and old back boiler removed. Had some issues after installation. A bit difficult to get customer service initially. Once we got through, the issue was not related to the new boiler
They arrived on time the staff was pleasant and efficient
The work was completed to a professional standard
ECO Energy Services Ltd. is a UK-based company specializing in energy efficiency solutions through the ECO4 Scheme. This government-backed initiative provides fully funded heating and insulation upgrades to households with Energy Performance Certificate (EPC) ratings of E, F, or G. The company aims to help eligible homeowners reduce their energy bills, enhance comfort, and lower carbon emissions by replacing outdated, inefficient heating systems with modern alternatives. Customers of ECO Energy Services include low-income households and those receiving specific benefits who qualify for financial assistance under the ECO4 Scheme. The company facilitates the process by offering a range of grants, including free boiler, central heating, heat pump, and insulation grants. Through its services, ECO Energy Services has contributed to significant improvements in energy efficiency across numerous homes in the UK.
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