Ecoplex Energy is an Irish-owned renewable energy company based in Dublin, specializing in the installation of photovoltaic (PV) solar panels, electric car chargers, and heat pumps. The company aims to provide sustainable energy solutions to residential and commercial customers across Ireland, making it easier for them to transition to renewable energy sources. With a commitment to customer satisfaction, Ecoplex Energy manages installations directly without the use of subcontractors, ensuring a streamlined process. They also offer comprehensive support for the Sustainable Energy Authority of Ireland (SEAI) grant applications, alleviating the complexities often associated with funding renewable energy projects. By focusing on reliability and quality, Ecoplex Energy serves a growing market of environmentally-conscious consumers looking to reduce their carbon footprint and energy costs.
Ecoplex Energy receives high praise for its solar panel installation services, with many customers highlighting the professionalism and efficiency of the installation teams. Reviewers appreciate the quick turnaround from survey to installation, often noting that the staff is knowledgeable and friendly.
Positive experiences are frequently mentioned, particularly regarding clear communication during the quoting process and the quality of the products. However, there are significant complaints about customer service, with several consumers expressing frustration over poor communication and delays in installation. Issues such as missed appointments and inadequate follow-up after installation are also noted.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 277 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 4.6 | 11 |
| Oct 24 | 4.5 | 14 |
| Nov 24 | 4.8 | 12 |
| Dec 24 | 4.9 | 10 |
| Jan 25 | 3.9 | 13 |
| Feb 25 | 5.0 | 20 |
| Mar 25 | 4.9 | 17 |
| Apr 25 | 4.3 | 17 |
| May 25 | 4.7 | 12 |
| Jun 25 | 4.5 | 15 |
| Jul 25 | 3.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 277 most recent reviews.
“Fantastic Service & Products, 2 week turn around from survey and quote now up and running”
“Called out to install but short cable and no reinstallation date”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 50 out of 100 | 4.5 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | +1% | 277 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 |
Bottom line: Ecoplex Energy is #4 of 5 on overall rating in this group. On service, Applegarth Electric scores higher (5.0 vs 4.5).
277 reviews of Ecoplex Energy. Filter by what matters to you.
Over a year ago
The company are extremely frustrating to deal with with poor customer service. Calls not going through and not answering emails. Called out to install but short cable and no reinstallation date. I'm a... See more
Over a year ago
Zero customer service when things went wrong, which they did. Instillation delayed and then didn't turn up on day of installation. Once system was installed, it wasn't working, they insisted it was u... See more
Over a year ago
Fantastic Service & Products, 2 week turn around from survey and quote now up and running. From the outset the guys were top notch, Professional, knoweldagable, and friendly. We were so happy with the... See more
Over a year ago
Had Solar panels with storage battery and Eddy (water heating system) included. Excellent service, workmen were polite and tidied up after themselves also. Had a few teething problems at first, and ev... See more
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The company are extremely frustrating to deal with with poor customer service. Calls not going through and not answering emails. Called out to install but short cable and no reinstallation date. I'm at the stage I'm looking to cancel and get deposit back.
Zero customer service when things went wrong, which they did. Instillation delayed and then didn't turn up on day of installation. Once system was installed, it wasn't working, they insisted it was until I paid for an independent electrician to come and confirm that it wasn't working. Unable to get on the phone despite many attempts. They didn't submit the NC6 form for over a month AFTER installation, after I had to remind them. So many emails just ignored, staff were rude when they did respond. Had to pay for a second time for an electrician to come and fix work they said was fine.
Fantastic Service & Products, 2 week turn around from survey and quote now up and running. From the outset the guys were top notch, Professional, knoweldagable, and friendly. We were so happy with the price also Ecoplex don't charge you the €1800 from SEAI they chase all all that up for you, so no chasing the SEAI for your grant. The guys on site we're excellent from Roofers to the Electricians and great communication from head office. All in all a great experience with a price to match.
Had Solar panels with storage battery and Eddy (water heating system) included. Excellent service, workmen were polite and tidied up after themselves also. Had a few teething problems at first, and even though we are in Wexford, someone was sent down as quickly as possible. We are now reaping the awards, happy days. I’d have no hesitation in recommending this company.
The quote process with Harsh was a very smooth one. All details were well explained. Also on the installation day the team arrived on time and work was done before the estimated time.
This company is an absolute joke from the get to... No customer care I'm waiting weeks for Darren Murphy to phone me back but nothing and he's meant to be the head guy .. I was given 2 dates for installation one day I took a days holiday from work but at 8.30 that morning I got a call to say they wudnt make it.. I'm 2 months after installation and still no ber rating the company that ecoplex said would be doing my ber rating have said they have told ecoplex they would not cover my area... I'm emailed them but no response.. I was told I would be compensated but nothing yet... Avoid at all costs not worth the hassle and with no customer care they are a joke...
The quote process was really clear where we could talk to Andrew who didn't bombard us with marketing details like other competitors did. He paid attention to our specific requirements to customise a solution that fitted our needs. The system was all installed 2 to 3 weeks after we accepted the quote. Work was done in less than a day thanks to Denis and his team. We are happy with the work done so far!
Solar panels fitted today. Great work done by Dave and his team. Very neat and tidy.
We had solar and ev charger installed. From the very beginning, Ecoplex were great. I could not recommend them enough.
Alexandra explained everything in great detail and was always at the end of the phone to answer any queries we had. Would recommend ecoplex they arrived on time and did a very professional job
Dennis and team worked very hard with all safety measures, especially it was very hot out side.
Had our solar panels installed by Ecoplex. They have great teams, from sales to electricians and roofers. Had a bit of issues but was fixed quickly. Darren and his team were installing the panels and the weather was horrendous and still got job done. John and Joanna were also great to talk to when we were still just thinking about it. John gave a details and even showed us the app on how the energy works and how much we would be saving monthly.
We were given honest advice which validated what we had been reading online and hearing from friends. Our contact in Ecoplex (Harsh Shah) was extremely reactive to our enquiries and provided helpful and friendly advice. The installer, Ken, was with us nearly all day getting our Zappi installed, even climbing into the attic eaves to ensure the cabling was tidy. You can overthink these decisions or you can just call Ecoplex. A seamless experience from start to finish!
Had sales rep come round who was absolutely fantastic with advising what system I would need (as I knew nothing about solar panel systems). The whole process of getting the system booked in for installation and the installation day was brilliant. However, the system has been in for less than two months and a constant alarm from the inverter. I'm having to chase for updates. Technician comes out and fixes the problem briefly and the same issue arises the following day. I've spoken to a staff member in the complaints department. Then received an email advising yet another Technician is to call out. I'm still waiting for a date for someone to call out. Communication from the company is useless!! I'm having to phone and chase for progress update. I hate to think how long I would have to wait should I get a major problem with the system!! Maybe I can get some update from someone when this review is published!
We got our panels installed last week and we couldn't recommend them more. All the staff were so lovely from the start to finish. The installers were so friendly and really helped us with moving our old panels and making sure we were fully happy with the finished results. Cian and Darrell arrived and just when we thought the service and experience couldn't get any better they proved us wrong. They were the friendliest lads and they spent the morning giving us all the options for the wiring and made sure we were happy. They came up with an option that made the whole electrical installation extremely tidy. We had one little hiccup which was our car charger got discounted and the lads were back that morning to fix it !! Couldn't recommend these guys more and I will be recommending them to all my neighbours
I got an EV charger installed by Ecoplex. Harish Shah approached me regarding the quotation. Everything went very smoothly from quotation till installation. I give a 5 star for Harsh’s follow up. I recommended Ecoplex and gave Harsh’s contact to one of my friends who was looking for a EV charger.
I had solar panels installed by Ecoplex last week. Delighted with the work, the team that installed them was very professional and the finished job looks and works great. I cant remember the names of the 3 guys that did the installation but they were fantastic, couldnt have asked for any more from them, their work was top notch. The 2 electricians that came the day after the panel installation team, Cian and Darrell, were brilliant and helped us to find the perfect discreet route for the wiring from inverter down to fuse box, other companies wanted to put large wires through areas of the house / outside the house that wouldn't have looked great, but the 2 lads did a great job. Would highly recommend to anyone.
I had solar panels and an Eddi installed, along with removal of old solar panels. There were issues at every stage. Booked for February but they rescheduled as didnt have a plumber. March, they forgot to book the plumber in for the day of installation to drain the old panels. They decided to carry on and disconnect them and assured that it was done correctly. It was never drained and leaked through my ceiling. I had to hire a plumber to disconnect properly, which ecoplex did pay for, but they never repaired the damage caused. The eddie was incorrectly installed and didn't work from day one. Again I was left to sort this out. Pre-install someone had visited showing me where items would go. This didn't happen on the day of installation. The fitters installed the monitor and wiring elsewhere, no reason other than laziness. Timing is also a serious issue with the company. I took time off work on 2 occasions to be at the house when people were meant to arrive and both times they didn't show without a call. Customer service is also unreliable. But accounts have no issue to ring regularly looking for payment. Don't pay the final installment until everything is working. However, the SEAI department were prompt. They came to make changes for the grant purposes and then the paperwork went off in a timely manner. The Sigenergy system i got is working well and happy with it. The app is detailed. Also happy with the Eddi now its working. Id recommend the system but not the installers. Feels like they don't care if your the opposite side of the country.
We recently had solar panels installed by Ecoplex, and we’re absolutely delighted with the service. The team was fully professional, extremely helpful, and clearly experienced. From the initial consultation to the final installation, everything was handled smoothly and to a very high standard. Communication was excellent, and all our questions were answered with clarity and patience. Big recommendation from us — if you’re considering solar, definitely go with this team. Top job!
Ecoplex doing really well 👏 Huge Thanks to Amina, Gerald , Manager from sales team( I don't have his name) and your great team for organizing all the process!!!
Ecoplex Energy is an Irish-owned renewable energy company based in Dublin, specializing in the installation of photovoltaic (PV) solar panels, electric car chargers, and heat pumps. The company aims to provide sustainable energy solutions to residential and commercial customers across Ireland, making it easier for them to transition to renewable energy sources. With a commitment to customer satisfaction, Ecoplex Energy manages installations directly without the use of subcontractors, ensuring a streamlined process. They also offer comprehensive support for the Sustainable Energy Authority of Ireland (SEAI) grant applications, alleviating the complexities often associated with funding renewable energy projects. By focusing on reliability and quality, Ecoplex Energy serves a growing market of environmentally-conscious consumers looking to reduce their carbon footprint and energy costs.
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