EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
EDWIN receives a mix of feedback, with a significant portion of reviews highlighting serious issues. While some customers praise the quality of the clothing and fast shipping, noting positive experiences with items like t-shirts and jeans, the majority express frustration with the service.
Many reviewers report problems with customer support, citing difficulties in the returns process and issues with order fulfillment, including receiving incorrect items or having orders canceled. Complaints about the quality of jeans are also prevalent, with several consumers mentioning rips and tears occurring shortly after purchase. Despite a few positive experiences, the overwhelming sentiment reflects dissatisfaction with both product quality and customer service. Overall, EDWIN struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 44 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 4.0 | 4 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 44 most recent reviews.
“I bought 2 t-shirts, they arrived in 2 working days, the quality of the cotton and the print are excellent (but I alr...”
“I have chased my order multiple times, receiving a standardised blurb from customer service saying that they have exp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 2.8 out of 5 (fair) | — | 44 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: EDWIN is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.9).
44 reviews of EDWIN. Filter by what matters to you.
Poor customer service . I’m asking them for specific delivery day. Their answer according to UPS that an attempted to have delivery in a day when I have not been home . Now they ask me to go to wherever address was given.What’s the point of asking them at first hand and getting confirmation. Premium product. Horrendous service .
Can't understand the negative reviews on here. I thought about ordering jeans from Edwin Europe, but before I did, I checked this website. Despite the bad rating, I still ordered, and I'm glad I did. The pants are of really nice quality, and the customer service was really helpful and fast. Also, I had to return an item and received my refund just a few days later.
Quick answers to the questions people ask most.
EDWIN is a business that provides professional services to our clients. We focus on delivering quality solutions tailored to meet specific business needs. Please contact us directly for detailed information about our current service offerings.
Our business hours may vary depending on the season and specific services. We recommend calling ahead or checking our website for the most current operating hours. This ensures you can reach us when we're available to assist you.
You can reach us through multiple channels including phone, email, or by visiting our business location. Contact information is typically available on our website or business listings. We strive to respond to all inquiries in a timely manner.
We work with various types of clients and business structures. Our approach is to understand each client's unique needs and circumstances. Please reach out to discuss how we might be able to assist your specific situation.
We aim to respond to all customer inquiries as promptly as possible during business hours. Response times may vary depending on the complexity of your request and current workload. For urgent matters, we recommend calling directly rather than using email.
We typically discuss client needs and potential solutions during an initial conversation. This helps us understand your requirements and determine how we might best assist you. Contact us to schedule a time to discuss your specific needs.
Our service area depends on the type of services being requested and logistical considerations. We can discuss coverage areas during your initial inquiry. Some services may be available remotely while others require on-site presence.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Worst brand ever. Worn 30 days only the denim is already glossy, became white at edges (not to mention the left neck pocket with small wallet…). Cheap colour quality, cheap denim. Stay out. I bought Japan Blue, Naked and this one… Japan Blue #1, Naked #2, Edwin not rated (useless). This brand shall not last IMO.
J’ai reçu jean Edwin. Après un seul port, je constate un « trou », réponse du service client « c’est sûrement un accroc, on ne vous le changera/remboursera pas ». Concrètement: - soit la qualité est catastrophique - soit la marchandise est potentiellement déjà endommagée Peu importe que ce soit l’une ou l’autre raison, le fait est que le client est pénalisé, et que je ne recommande absolument pas Edwin. Jamais plus je ne commanderai chez eux.
ONE LEG LONGER THAN THE OTHER!! Bought 2 pairs just shy of £400 five weeks ago & their in-house alteration service was suppose to shorten the legs to 26" the first pair was altered to 28" and the second pair altered each leg of one pair to different lengths one 27" & one 28" so one was longer than the other!!!! Now this was their first mistake (though a very big one) the second was it took 2 weeks for them to find someone to come back to me after I contacted them (even though I phoned them every day nearly) Now, they said they was going to collect these, fix them & have them back to me quickly, it's been 10 days & still no return of my jeans! So in short (not short enough in my jeans sake) I'm out of pocket nearly £400 five weeks on with no jeans to wear! Their customer service & manager has been augmentative, totally in denial & dismissive to this issue, to the point he don't think it's an issue at all... I was not offered any compensation, refund or free pair for my troubles & still 5 weeks on I'm still without any jeans Thave today just spoken with the store (as they have had the jeans 10 days) & they say they altered a week ago but are sat there awaiting being sent back, A WEEK!!!! I'm a huge Edwin wearer, for the last 7 years have not worn any other jeans apart from Edwin & now I feel after the terrible service I'm now looking for a new Jean company to define my style as I feel have lost hope as I don't believe Edwin care & lost to itch with who their customers wearers are....
Poor quality with even poorer customer service I have permanent quality problems with low-quality jeans, so 1.5 years ago I took the investment of 190€ on myself and bought what I thought was a high-quality Edwin jeans. This is, like all other cheap jeans from the fast-fashion sector also broken. Very surprised about the poor quality I went to Edwin and wanted to claim the jeans to get my money back. Finally, from my point of view, it can not be that such an expensive jeans broken after 1.5years. As an incompetent service response I get the answer "Unfortunately, there is nothing we can do for you" and after my third email the suggestion 30% on my next order. From my point of view, completely impudent and just bad, for sure I will not buy pants from Edwin again even with 30% discount.
I’ve worn Selvedge denim for as many years as I can remember but I generally only ever bought Levi’s (cone mill denim was fantastic) then about 5 years ago I discovered Edwin and noticed that you could get these with great fades on eBay so I started buying and was more than happy .I thought I would start my own fade project and recently bought a couple of pairs of new Nashville so I could alternate them , well I am so disappointed, after one wear the denim is like an old dish cloth with no body at all which makes me question the13/14oz weight claim; I single cuff my jeans with a fairly large turn up but these just flop down dreadfully I don’t know if other people have experienced a drop in quality with Nashville in particular but I certainly wouldn’t buy again
It seems i am not the only one with terrible reviews about this company, they advertise a job every single month in the same location & same position & when people apply they are refused, it is fake & a total scam, it is obvious they are doing it to gain more visibility for there crappy brand. So be careful with a company that behaves like this.
J'ai acheté un jeans en Juillet avec tout le packaging marketing qui va bien: Toile japonaise selvedge 14oz en coton recyclé, made in japan pour la modique somme de 200eu. J'ai remarqué il ya 2semainees un accroc au niveau de ma poche arrière qui est vite devenu un petit trou. J'ai eu des Lee101, des wrangler, des Levi's Vintage et naked and famous gardé plusieurs années sans jamais avoir ce soucis. J'en conclus que vous m'avez envoyé un produit défectueux,donc Edwin c'est fini pour moi, je reste sur du naked and famous
My go to, comfy, good quality and long lasting
They STOLE my money! Bought jeans, jeans didn't fit, returned jeans - then got a confusing email telling me i'd returned the item to the wrong place, after I asked for explanations they told me i'd returned an item bought from amazon. They shipped the box to me, which was indeed an amazon return, clearly bought by a completely different person, different name and address. They have not refunded me and stopped answering emails!! I now have a crappy amazon dog leash and am out 120 euros, this is 100 % illegal.
I honestly think this website is rated very low compared to all their good things. So I thought I would tell yall my experience. So I ordered a hoodie, t-shirt and a waterbottle at edwin. Then I thought for a minute, maybe I should have checked trustpilot and see what other peoples experiences have been with this website, so I did. I saw it only had 2,9 stars and was kinda sad because I'm usually very skeptical, but I thought I've done it and now I wait to see what happens. Then after a day I asked them a question about toll in their support and at my surprise they answered my question over the night and that gave me a good sensation about my order. I then on the 3rd day couldn't find a track number anywhere and got scared and I panicked a bit. Then I found out it was in my "order confirmed" mail, and were all happy and good again, which was my fault! Then the package arrived and i went out to get it and boy oh boy, when I opened the pack I was so excited and thrilled to see how professional the company made my package look. First when I teared off the cupboard strip to open it I saw a sticker (which is in my opinion an extra luxury to have) and my hoodie and t-shirt were wrapped in this luxurious paper and were a very nice presentable way to have my package. But I will say that I was sad that I didn't recieve my waterbottle, but then I looked back in my emails and saw that they've send an email saying they didn't have the waterbottle in stock on monday, so they did it very early, almost right after I ordered my items. My experince was amazing and it isn't the last time I order from this website because damn it was good! Great sevice, fast delivery, great prices, luxurious wrapping and amazing quality.
Bought a pair of jeans from a verified third party store. They ripped at the crotch within a year, despite quite infrequent wear and being a slightly loose fit. Edwin refused to give a credit note, as they said it was "wear and tear". Really disappointed with the poor quality, especially considering the high price tag. Would avoid.
I ordered items in January and never received them. Despite Edwin locating the items with UPS in March, and their recall to Edwin, they still refuse to refund my money until the product is back with them. This is now 4 months of stalling with appalling and entitled customer service. I will never shop with them again and beware if you do not receive your order you will be stuck in a repeating pattern of "be patient" for months.
Bought two items from Edwin (one t-shirt, one long-sleeved t-shirt) and both are great quality and good size. Came in some nice packaging with the option to return for free (albeit the packaging could be slightly smaller). Very happy with my purchases
Excellent quality and excellent service. Due to UK leaving EU my delivery took longer than usual, so it took three weeks to be delivered. I did get onto Edwin as I thought it would only take a few days at the most a week and every time was given excellent customer service. I could also see progress via the tracker. The items arrived and I was delightet to see and feel the quality and design, slanted pockets on the jacket and heavy cotton in the t-shirts. I will order again and look forward to Edwin's new collection.
Had to return jeans after seams came apart. Edwin asked me to return jeans to them (at my own cost), which I did. After being told the jeans were repaired, the jeans came back exactly the same. Edwin asked me to return them again (at my own cost), and when jeans came back, the repair was poorly completed. An appalling customer service experience and I won't be buying from this company again.
EDWIN has been serving clients for several years, building experience and expertise in our field. Our team continues to grow and adapt to meet evolving client needs. We're committed to maintaining high standards of service and professionalism.
During our initial contact, we'll discuss your needs, answer questions about our services, and determine next steps. This conversation helps both parties understand expectations and requirements. We aim to make this process straightforward and informative.
Our team maintains relevant professional qualifications and stays current with industry standards. Specific certifications and credentials can be discussed during your inquiry. We believe in transparency about our qualifications and experience.
We take client confidentiality seriously and maintain professional standards regarding sensitive information. Specific privacy and confidentiality policies can be reviewed as part of our service agreements. Protecting client information is a fundamental aspect of our business practice.
Getting started is simple - just reach out through your preferred contact method to discuss your needs. We'll guide you through our process and explain any next steps clearly. Our goal is to make beginning a working relationship as smooth as possible.
EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
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