Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
Electric-Collars.com receives a mix of feedback from customers, with a notable emphasis on their fast delivery and reliable service. Many reviewers praise the quick shipping, often highlighting that their orders arrive sooner than expected, which contributes positively to their overall experience.
However, there are significant concerns regarding product quality and fulfillment issues. Several customers report receiving incorrect or malfunctioning items, such as unsuitable adapters or collars that do not work as intended. Additionally, some express frustration over delayed shipments, with orders taking longer than anticipated to be dispatched. While the majority of reviews reflect satisfaction with the service and delivery speed, the recurring complaints about product issues and fulfillment challenges indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 299 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 10 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 3.7 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.4 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 299 most recent reviews.
“Fast and reliable”
“I returned the item express mail to receive my 30 day refund (€50 shipping fee)”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 299 |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Electric-Collars.com is #3 of 5 on overall rating in this group. On quality, Internet Reptile scores higher (4.0 vs 3.3).
299 reviews of Electric-Collars.com. Filter by what matters to you.
We bought a ball for the cat and I’ve been dealing with Customer Service for a refund because it doesn’t work. Sent emails, pictures and even a video and they stopped answering… that ball is 63 euros + tax and I requested to pick it up to send it back and NO RESPONSE… total silence and I called the day I received it…
Fast, accurate, excellent shopping experience
I paid 67euros on january 6th, I should have receive my purchase the week after, I'm still waiting my order, they don't answer my emails, I begin to think this site rip off people.... J'ai payé 67euros le 6 janvier, je devais être livré la semaine suivante, j'attends toujours ma commande, ils ne répondent pas à mes mails, je commence à penser que ce site est une arnaque...
Quick answers to the questions people ask most.
Delivery times may vary based on your location and the item ordered. Please refer to the shipping information on our website or contact our customer service for more details.
Yes, we accept returns within a specific period after purchase if the product is in its original condition. Check our return policy on our website or contact us for more information.
If you receive a defective or incorrect item, please contact our customer service immediately to arrange for a replacement or refund.
Yes, our products come with a manufacturer's warranty. For warranty details and duration, please visit our website or contact us.
Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the courier's website to track your order's status.
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Quick and correct delivery
Since wearing the collar our dogs barking has dramatically decreased after 2 days of use. Although she doesn't like it, we believe it has conditioned her to not constantly bark.
Good website with all information you need. Very simple to order. Delivery fast and perfect.
Delivery was very quick. And the customer service helped when needed
Well, in short. I am from Romania. site is Czech. My faults: 1. did not looked closely , ordered an Petrainer receiver instead of I"pets (damn Chinese, receivers are identical) 2. did not looked on local market it was cheaper and had possibility to return. They have 1: not first thing to see returning policy... if you consider returning a 50 euro collar in Czech rep... might consider that returning it on your own expenses will double receiver price, even if site's cost is around 8. Asked them to place an returning order that I will pay, no answer. :(
I have not yet received the item……
Have not received the items as yet
I feel like the quality of the collar is not the best but it does the job. Comparing it to the electric collar I have from before which was more expensive there is a significant difference in quality. The band which goes around the neck is adjustable but while the dog is wearing it loosens up
Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
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