Electric Life is a UK-based retailer specializing in electric vehicles, offering a wide range of products including e-bikes, e-scooters, and electric motorbikes. The company provides customers with an extensive selection of electric bikes from various brands, catering to different needs and preferences. Their product lineup features options suitable for commuting, leisure, and off-road adventures, appealing to a diverse audience of environmentally conscious consumers and urban commuters. In addition to their product offerings, Electric Life also promotes accessibility through 0% finance options and Cycle to Work schemes, making it easier for customers to invest in sustainable transportation. The company emphasizes customer convenience with free UK bike delivery and a physical showroom located in Birmingham, where potential buyers can view their products in person. Overall, Electric Life aims to support the growing demand for electric mobility solutions in the UK market.
Electric Life receives a mix of reviews, highlighting both commendable service and significant customer frustrations. Many consumers praise the excellent service and quality of the bikes, with specific mentions of prompt delivery and helpful staff, particularly noting the assistance from Piers.
Positive experiences include smooth transactions for e-bikes through the cycle-to-work scheme and effective after-sales support. However, a substantial number of reviewers express dissatisfaction with the company's customer service, citing issues like unresponsive phone lines and delayed responses to inquiries. Complaints also mention problems with product quality, including battery failures and damaged deliveries.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 29 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 5.0 | 4 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 4.0 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 29 most recent reviews.
“I ordered a Tern Verge P10 at a great price and it came really well packed (double boxed) and was delivered when they...”
“Their customer support is shocking”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 29 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Electric Life is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.9).
29 reviews of Electric Life. Filter by what matters to you.
Over a year ago
I ordered a Tern Verge P10 at a great price and it came really well packed (double boxed) and was delivered when they said it would be. I checked torque settings and indexing and it was all perfectly... See more
Over a year ago
I wasn't sure about buying an ebike from a website, I always worried about support if something went wrong. The prices on their store were so good I took the gamble. The gamble paid off, I needed thei... See more
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Polarized pattern: few middle ratings. 66% of recent reviews are 4–5★ and 34% are 1–2★.
Do not buy. I phoned In advance and asked if I bought a new switch bike remote would it reset back to original factory settings which I was advised would be the case. I plugged in to my existing kit and it defaulted to the last instruction from the current controller.
I ordered a Tern Verge P10 at a great price and it came really well packed (double boxed) and was delivered when they said it would be. I checked torque settings and indexing and it was all perfectly checked and set up by them. I didn't have to adjust anything. Really outstanding service!
I wasn't sure about buying an ebike from a website, I always worried about support if something went wrong. The prices on their store were so good I took the gamble. The gamble paid off, I needed their help to warranty an AXS battery with SRAM and they were fantastic to deal with. Jordan handled the claim quickly and kept me informed throughout, I had a new replacement battery back on my bike within days. I would definitely buy from them again, excellent sales process and brilliant aftercare. Thank You.
Just purchased my latest cycle to work scheme bike through the team at electric life. From initial order enquiry, quote produced, accepting the voucher from my works provider and then very quickly sorting dispatch the work put in by Jordan was spot on. Bike arrived quickly and I’m very pleased with both the service received and purchase made.
Purchased an Ebike from them over the weekend. Tried to call them Monday morning. Called over 10 times but phone just goes dead everytime. WILL BE CANCELLING.
THIS IS THE WORSE COMPANY THAT I HAVE EVER DEALED WITH! MIKE WHO IS THE TECH GUY WILL SCHEDULE A CALL THEN NEVER PICK UP OR CALL BACK! THEIR PRODUCTS ( POWER WINDOW KITS ARE A BUNCH OF JUNK AND THATS PUTTING IT NICELY!
I recently purchased a Cannondale Treadwell Deluxe from Electric Life under the C2W scheme, and my experience was truly exceptional from start to finish. Despite a delay with the Cycle to Work Scheme, the team at Electric Life went above and beyond to accommodate my situation. With just a deposit, they reserved the bike for me at the agreed discount sale price and kept me informed every step of the way. This level of customer care is rare and truly appreciated. A special shout-out goes to Jordan, whose professionalism and attentiveness made the entire process seamless. He was not only responsive and supportive but also ensured that all my questions were answered promptly, making me feel confident and well-informed throughout. When the paperwork was finally completed, the bike arrived super quickly and was impeccably packaged and set up. It was 99% ready to ride straight out of the box! I wholeheartedly recommend Electric Life and especially Jordan if you’re looking for a hassle-free, customer-focused experience when buying your bike. Their commitment to service and quality truly sets them apart. Thank you so much from Glasgow! P.D.
This book was honestly amazing it had so much tension and suspense it made me a bit uncomfortable at the end it was a moment to cry. As it is on the Carnegie book awards, it is such an awesome book that there should be a part 2 ngl I'd 100% gonna put it on at the top of the list as it is a wonderful/sad book. I would give it 5 stars as it is incredible!!! This book would be 4 the ages between 12-16 cuz it's an older middle school book!! I would definitely recommend this book!!! -Shifa (12 years old)
Electric life responded positively to my request for a refund on a battery that I had bought when there was a discount. I had tried without success, to buy a bike battery during the discount period. I did not succeed. Electric Life accepted my request for a refund very quickly.
Absolutely stay away from this company. Their customer support is shocking. My brother & I spent £8000 on new Orbea bikes from here. His battery failed on his bike took 5 months to get a battery from Orbea. Electric Life said they would pay for warranty work. Just send them the bill to have bike fixed. Then turned around and said it’s not an Orbea warranty so wouldn’t pay it’s Shimano warranty sorry when you buy a Orbea Rise bike the battery is part of the bike
Great personal service. Fast and very helpful. Would recommend
Absolutely terrible customer service my delivery of a expensive top end ebike had been damaged by the courier and trying to co operate with the company has been terrible currently massively out of pocket and have nothing to show for it! The manger had called me at 12am and said he’d ring again at 1:30pm to discuss the situation but now it’s currently ten till 4 and I have no call back or no answer to my calls or emails. Don’t waste your time with this firm extremely disappointed!
Wonderful experience buying my e bike from Electric Life. Piers had to work hard for his money as I was so undecided between sizes. Thanks for being so accommodating!
I got a first class service from this company. They went the extra mile to get my bike ordered (over the phone) assembled and delivered to me up in Scotland - just in time for my travels abroad. I ordered late on a Friday, and the bike was with me mid morning the following Friday. (it needed to come in from Cannondale first) I did a lot of research on the fit before buying, and this time was not wasted. Arrived exactly as expected. It even came with simple pedals and straps, all ready to go. Thank you Electric Life for your help in making this happen :-)
I just want to say my experience at Electric life couldn’t have gone better Piers kept me updated on the progress of my Cannondale Synapse purchase and when I arrived to collect it set it all up for me ready to ride when I got it home Thank you Ian
I brought an ebike from Electric Life through my company's cycle to work scheme. Electric Life was friendly and quickly replied to my questions. They had no problem modifying the shipping dates to better fit with my schedule. I've been using my ebike for a few months now and fits my needs perfectly. Its conformable, easy to ride, and fun.
Piers is excellent and my whole experience was top notch - highly recommend!
First class service from Piers and the team, kept me updated on my order and the bike is fantastic! Couldn't be happier
I enjoyed my experience with eletriclife. They supported me throughout my purchase & stayed in continous contact with me. I was not however, happy with Fedex. They went way past my expected date of delivery & when my package finally arrived it was damaged. It was impossible to make contact with any one at Fedex. I refused to except the package & it was returned to the store. Electriclife Gave me a full refund. They agreed to ship UPS if I wanted to reorder. Which I did & promptly received my package the second time around. I am looking forward to doing business with Electriclife again in the future.
Worse company I have ever dealt with bought a mobility scooter and the seat is not fitting on properly so it keeps on wobbling contacted the company on many occasions and still haven’t done anything about it and now won’t even respond to my emails
Electric Life is a UK-based retailer specializing in electric vehicles, offering a wide range of products including e-bikes, e-scooters, and electric motorbikes. The company provides customers with an extensive selection of electric bikes from various brands, catering to different needs and preferences. Their product lineup features options suitable for commuting, leisure, and off-road adventures, appealing to a diverse audience of environmentally conscious consumers and urban commuters. In addition to their product offerings, Electric Life also promotes accessibility through 0% finance options and Cycle to Work schemes, making it easier for customers to invest in sustainable transportation. The company emphasizes customer convenience with free UK bike delivery and a physical showroom located in Birmingham, where potential buyers can view their products in person. Overall, Electric Life aims to support the growing demand for electric mobility solutions in the UK market.
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